Customer Service Data Entry

Tami Shoemate

Albuquerque, NM ***** 720-***-****

*********@*****.*** https://www.linkedin.com/in/tshoemate

Administrative Support Specialist

Dynamic and accomplished administrative support specialist with significant experience in auditing accounts and resolving customer issues to manage collections. Proven track record of success in closing complex negotiations, completing audits, reviewing requisitions and purchase orders, and renewing contracts. Intuitive leader with acute business acumen and expertise in building and leading high performance teams to drive transformational change, innovation, and value creation.

Data Entry & Analysis

Data Migration

Sales Support

Multi-tasking

Process Improvement

Credit Review

B2B Negotiations

Skiptracing & Researcher

Program Management

Organizational Skills

Software Proficiency

Oracle Training

Technical Skills

Oracle applications and training, Microsoft applications (Access, Ecxel, Powerpoint, Word), Word Perfect, Sharepoint, End user support, Brio, Siebel, Episys, Peoplesoft, Kronos, Convergent Billing Platform (CBP), UDP, Bill Trak Pro, Circuit Vision, Order viewer, Unix administration, WWW, IM, Skip tracing tools, 10 key per hour of 12,000 keystrokes, type 80 wpm.

Professional Experience

CBEYOND TELECOM, Englewood, CO Oct 2012 – Aug 2014

Data Analyst/Auditor (contracted through Insight Global)

Exceeded daily targets for auditing.

Corrected failed audit items for several hundred billing telecom products.

Timely workloads given to team daily and completed reports to corporate leaders.

DCP MIDSTREAM, Denver, CO 2012

Accounts Payable Clerk (contracted through Kforce)

Accurately processed oil and gas requisitions for purchase order approval using Peoplesoft and Microsoft software applications; maintained 12,000 keystrokes.

ORACLE CORPORATION, Broomfield, CO 2009 – 2012

Complex Quoting Analyst (contracted through Randstad), 2010-2012

Processed and reviewed incoming quotes from renewal partners for rebooking contracts, analyzing after point of sale quotes to ensure company profitability.

Facilitated smooth transition from Oracle 11i to 12R for re-quoting contracts and data migration.

Entitlement Dispute Agent (contracted through SAI People Solutions, Inc. Agency), 2009-2010

Provided outstanding customer service, exceeding company goals to ensure high quality of service.

Expedited internal stakeholder support, reviewing contractual guidelines to determine appropriate levels of software support.

Global Invoicing/Credit & Collections (contracted through SAI People Solutions, Inc. Agency), 2009

Reviewed and disseminated information for credit applications, surpassing corporate expectations.

Completed Oracle 10.7 and 11i training for testing systems for compatibility issues and expanded use of system and capabilities.

Processed invoicing and payments for MFG/PRO customers internally prior to month-end review deadlines using multiple software applications.

LEVEL 3 COMMUNICATIONS, Broomfield, CO 2009

Network Expense Analyst (contracted through Volt Info Sciences Agency)

Saved thousands of dollars by eliminating duplicate refunds by conducting audits of billing discrepancies and disconnect requests.

Reviewed detailed call records for unresolved disputes, identifying and resolving billing discrepancies.

CRG WEST LLC, Denver, CO 2008 – 2009

Billing Associate (temporary to hire)

Generated high-volume monthly invoicing and statements for 10 telecom and real estate buildings, calculating, invoicing, and collecting electric and gas billing.

Processed debit and credit memos and refunds, receiving past-due payments and correcting accounts prior to month-end revenue.

Served as initial point of contact for billing issues, resolving issues with work orders, licenses and leases, payments, invoices, and other disputes.

WESTERRA CREDIT UNION 2004 – 2007

Default Specialist

Negotiated high volume, high dollar transactions, exceeding goals for pushing the company’s status into high level.

Captured inventory, skip-tracing and repossessing lost revenue to obtain full account recovery.

Drove integration of two high-profile credit unions in short time frame; successfully completing training on new systems and processes.

ICG COMMUNICATIONS, Englewood, CO 1998 – 2003

Receivables Management Adjustment Specialist

Generated thousands of dollars in savings by reviewing telecom orders from inception to delivery, processing applications and adjustments efficiently and accurately.

Facilitated correct submission of information, providing on-the-job training and job aids for team members applying for credits and debits.

Quality Analyst III Revenue Assurance

Promoted to team lead, training, mentoring, and providing job aids for six associates in developing procedures to reduce lost revenue.

Audited and converted customers to new billing system, conducting in-depth research of detailed information from archived systems and acclimated clean accounts.

Collection Coordinator

Resolved seriously delinquent account issues, collecting more than $4M in credits and payments.

Managed bankruptcy accounts for collections and third-party send-off, while handling bad debt write-offs to maintain accurate audit trails.

Education

●High School Diploma ●Coursework, Business Administration, T.H. Pickens Technical College, Aurora, CO

Contact this candidate