Customer Service Medical

ANDRIA HAMILTON-LATTIMORE

* **** ***** ***. *, MD 21403 301-***-**** ****************@*****.***

PROFESSIONAL PROFILE

Customer service oriented and task focused professional with strong organizational and administrative skills. Detail focused necessary to review and correct errors in order to maintain high levels of accuracy. Follows policies, guidelines, and procedures to assure consistent quality.

Manages time and prioritizes duties in fast-paced, multi-task environments.

Fully capable of organizing large number of records and documents.

Able to assess workflow priorities and respond to departmental needs accordingly.

KEY QUALIFICATIONS

Medical Billing Medical Administrative Patient Registration Medical Terminology

Medical Records Management Meaningful Use Medical Practice Management Systems Introduction to CPT

ICD-9-CM ICD-10-CM Coding Charge Entry Payment Posting Denials Appeals Referrals

Accounts Receivable Electronic Health Records (EHR) Electronic Medical Records (EMR) Greenway

Insurance Verification Reimbursement Systems Medical Basics and Healthcare Claim Cycle

Healthcare Payers Managed Care (HMO, PPO, and POS) Medicare / Medicaid Government Payers

Third Party Payers HIPAA Compliance Medical Charts Basic Anatomy & Physiology

EDUCATION

Ultimate Medical Academy

Diploma – Medical Office and Billing Specialist, 2016

PROFESSIONAL WORK EXPERIENCE

D.C. Department of Health, Washington, DC 10/1999 – 05/2004

Unit Secretary

Performed a range of clerical duties that supported the operations of the unit.

Served as an important link in the communication chain ensuring information is transmitted between nursing personnel, hospital personnel, physicians, patients, family members and other guests.

Delivered messages, answered phones, ordered supplies and kept work areas neat and clean.

P.G. Department of Social Services, Landover, MD 06/1994 – 09/1996

Legal Clerk

Answered phones, handled inquiries from the public and provided information related to the company.

Followed applicable Federal and State laws.

Followed policies and procedures and facility safety rules.

The American Journal of Psychiatry, `1000 Wilson Boulevard, Suite 1825, Arlington, VA 02/1989 – 07/1992

Editorial Secretary

Worked directly for and provided close administrative support for an executive.

Processed manuscripts, answered incoming calls, distributed mail to appropriate staff and departments, and ordered supplies.

Maintained files and kept all information confidential.

Claims Administration Corporation, Rockville, MD 02/1988 – 10/1991

Word Processing Operator

Processed incoming letters and documents from a batch on the word processing machine.

Polite individual who recognized the role as service provider and maintained the utmost professionalism.

Worked as a member of a team in order to achieve success as a company.

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