CARLOS CRUZ

INDUSTRIAL and SYSTEMS ENGINEER

210-***-****

NO SPONSORSHIP NEEDED acy0iq@r.postjobfree.com

SKILLS

Bilingual, cost conscious and analytical with a history of success in optimizing quality and production. Consistently selected to assume leadership roles and proactively approach business challenges, apply problem solving persistence, teamwork and resourcefulness to achieve positive results. Business Development adept in developing & executing strategies that increased market sales and productivity.

EXPERIENCE

CSM CLEANING, LLC SEPT. 2016 TO PRESENT

PROCESS/MARKETING MANAGER

Present, coordinate and/or execute strategies for the company.

Review and analyze reports to predict or correct any issues that may arise.

Sales and marketing, business development and executing strategies that increase sales, identify and capitalize on growth support through analysis, sales expertise and sound business instincts.

BURGER KING

DISTRICK/GENERAL MANAGER SEPTEMBER 2016 - PRESENT

Lead and coordinate operations by setting goals and objectives, in order to optimize the operation and earnings of our restaurants. Accountable for delivering the short and long-term sales and profit results through people development and improved restaurant operations. Provides leadership, coaching and strategic direction to the entire team. Collaborate with the Operations Director within the marketplace to build sales, market share and profitability. In addition to following EYM King policies and procedures, the responsibilities include, but are not limited to:

•Developing a plan to drive the strategic agenda with the General Manager where we operate restaurants

•Provide organizational directions to deliver the short and long-term sales and profit results through people, development and improving restaurant operations

•Provides leadership, coaching and strategic direction to the entire team

•Collaborates within the marketplace to build sales, market share and profitability

•Consistently demonstrates EYM King values and leadership behavior to build positive business relationships with key customers including area supervisors, suppliers, customers and office staff

•Manage the general strategic plans of the company (PAC, sales, earnings, OSAT, etc.) that affect restaurant operations

•P&L supervision & control comparison from goals set at the beginning of the year

•Manage and coordinate the restaurants patch needs and requirements (infrastructure, equipment, staffing, purchase, etc.) to optimize function and operation

•Maintain up-to-date knowledge of company’s practices and improve the products and services that we provide

•Reach and maintain monthly and annual sales target and profits

•Select, train, develop and motivate general managers

•Respond immediately to customer needs or complaints

•Ensure proper equipment operation maintenance, safety and cleanliness in each location

Z&H FOODS, INC. SEPT. 2013 – DEC. 2014/JULY 2015-sep 2016

TRAINING GENERAL MANAGER (SAN ANTONIO, TEXAS)

Train, teach and develop new managers and employees for the opening of new restaurants

Responsible for Maximizing restaurant’s profitability and maintaining Popeyes high standards for food quality, guest service and satisfaction, cleanliness, costs controls and people service management.

Supervise all shift managers and hourly employees in the restaurant.

Practice safety as priority #1 for the team and customers.

Lead the team with great customer service skills.

Maintain a high ratio of return through great customer service.

Coach and develop employees to build a strong cohesive working team.

Develop the team members to acquire greater work skills.

Execute marketing programs to meet/exceed sales targets.

Achieve the financial targets with integrity.

Open communication with District and Regional Managers

SAN ANTONIO SHOEMAKERS(SAS) DECEMBER 2014-July 2015

Process/Production Manager

Present, coordinate and/or execute strategies for the company.

Train supervision on using and/or create tools to predict or correct production flow issues.

Learn how to use and help the team with utilization of production system (Leadtec).

Knowledge of ERP systems (Microsoft AX). Work with Supervisors in utilization of Leadtec.

Assist in developing a production strategy where the use of available resources is taken into consideration to provide a time frame for production flow.

Identify actual needs of information and help with the development of reports.

Develop Training curves by jobs, work with management to assign incentives on learning curves, work with engineering to enter information into Production System.

Develop and document new hire and supervisor training for Leadtec.

Develop and document Standard Operating Procedure for Leadtec.

Manage department to achieve optimal efficiency. Consistently apply quality control throughout the manufacturing process to ensure that problems are avoided, recognized and/or corrected.

Review and analyze reports to predict or correct production flow issues.

Review production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operation of plant

Interface with customers and representatives of associated industries and vendors to evaluate, promote and provide improved and expanded products and services

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

RAC ACCEPTANCE APRIL 2011-AUGUST 2013

SALES MANAGER (Del Rio, Tx)

Create, manage and execute plans to increase sales and conversion percentages

Train, motivate and evaluate coworkers

Organize daily activities, including coworker schedules

Set specific goals for store performance, customer satisfaction and coworker development

Gauge store performance by monitoring weekly, monthly and quarterly performance and financial reports

Offer enthusiastic and knowledgeable sales guidance to customers who have been referred by the partnership store

Collaborate with coworkers within the partnership store

Educate referred customers on the rent-to-own transaction, including pricing options, features and benefits

Review expired accounts and respectfully communicate with customers to promote timely payments

Network with partnership store coworkers to gain referrals

GRUPO INDUSTRIAL ALIMENTICIO (Corn PRODUCTS)

CD. Acuña, Coahuila Mexico 1998-2010

PLANT MANAGER

Responsible for overall profitability of the plant managing and responsible for the overall direction, coordination, and evaluation of this unit managing up to 8 direct report department managers over a total plant staff of 200

Direct manufacturing plant safety/environmental, production, materials management, QA, HR, Maintenance / Engineering and accounting operations.

Research, develop, design (conveyors, packaging, warehouses for bulk and finish product) and modify equipment for all different new products for the domestic and international markets

Manage and plan efficient use of materials, machines, and employee resources

Review production costs and product quality, and modifies production and inventory control programs to maintain and enhance profitable operation of plant

Interface with customers and representatives of associated industries and vendors to evaluate, promote and provide improved and expanded products and services

Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

1996– 1998 ARNESES Y ACCESORIOS DE MEXICO ( ALCOA FUJIKURA )

Lean Manufacturing & Industrial Engineering Manager

(Support &Wire Plants) Cd. Acuña, Coah. Mexico.

•Manage and direct Industrial Engineer &CI department initiatives.

•Provide plant management with information, studies and recommendations to improve personnel and equipment utilization, as well as support all manufacturing processes.

•Identify waste and lean implementation opportunities. Identify, target and prioritize areas where greatest opportunities for savings can be delivered and implement the improvements.

•Conduct or lead value stream mapping, process flow and line balancing studies to identify bottlenecks, eliminate waste and to optimize facilities, new and existing processes, safety, ergonomics and material flow.

•Develop manufacturing methods, standard work instructions, labor utilization standards and cost analysis.

•Develop proposals in technology, material handling equipment, facility layouts, new processes and systems.

•Perform capacity analysis of production machinery, tools, manpower and level loading of various programs in production

•Maintain operating standards for labor and process performance.

•Train project teams, CI teams & HPT teams.

•Act as Team Continuous Improvement Champion, assisting team members and business partners in sustaining LEAN certifications via schedule KAIZEN events.

For all process improvements, saving manufacturing and production projects the company saved more than 20 Mlls. per year in more than 30 projects. This gave me the opportunity to be part of the AFL audit team that included Alcoa Production System (KAIZEN), World Class Manufacturing (Best Practices) and QS-9000(TS16949).

EDUCATION:

Industrial Engineer

1989 – 1991 ITESM

Monterrey, Nuevo Leon Mexico

Industrial and Systems Engineer

1991 - 1993UNIVERSIDAD REGIOMONTANA Monterrey, Nuevo Leon Mexico

Production Management

2000 – 2001

Master on Productivity (Production Management) UANE

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