Technical Writer/Editor
Resume:
Lori Merrick
San Diego, CA 9106
425–591–3110
****@********.***
https://www.linkedin.com/in/lori-merrick-a900b71a
TECHNICAL SKILLS
Expert in the Microsoft Office Suite, including Word, Excel, PowerPoint, and Publisher
Working knowledge of HTML, XML, SharePoint, Adobe Captivate, TMS, DxEditor, DxStudio, Product Studio, DocStudio, XMetal, Source Depot, Arbortext, Management Model Designer, Visio, Paint Shop Pro, CMS, CSS, Snagit, Visual SourceSafe, Adobe Acrobat, HomeSite, and HTML Help Workshop
Knowledge of the following Amazon-specific tools: Content Symphony, Media Central, ECC and EPC email creation tools, Revelation, Real Time Self Service Direct Assignment Tool, Movie Player Dashboard, ASIN Assignments, and WIA/PDF Rich Media Editor
Knowledge of Chicago Manual of Style, Microsoft Manual of Style, and Microsoft UI Guidelines
WORK HISTORY
Technical Writer (Accuracy Ink)
K. Friedrichs Consulting, Inc. January 2015 – Present
•Working as a consultant on technical documentation, mainly for the healthcare industry.
•Writing documents that range from Resource Guides, User Guides, Quick Sheets, FDA submission documents, Meaningful Use documentation, Magnet documentation to Newsletters.
•Creating Visio Road Maps, PowerPoint training decks, and Excel spreadsheets.
•Producing tutorials using Adobe Captivate and brochures using Publisher.
•Clients include: Sharp, Scripps, CureMextix, CliniComp, Simione, Airstrip, and NBS
Technical Writer/Editor (DeepIntel)
Microsoft Corporation November 2011 – June 2014
•Created a new Standard Operating Procedure (SOP) template and Standards Guide for the Networking team.
•Updated the existing SOPs to the new format that included XML data.
•Worked with the network engineers to write new SOPs.
•Kept the library of SOPs for the team up-to-date with new standards and procedural changes as they arose.
• Maintained the SOP training slides.
•Performed numerous training sessions locally and with various teams in India.
•Assisted with the conversion and tracking of over 800 documents that were handed off to the team in China.
Technical Editor/Conversion (Aquent)
Hewlett-Packard May 2011 – November 2011
•Edited Command and Configuration Guides from a document set converted from Chinese to English.
•Completed and verified the conversion of technical documents from FrameMaker into XML using Arbortext and other proprietary tools.
Technical Editor (FILTER)
Microsoft Corporation October 2010 – May 2011
•Edited technical documentation for the Windows Server and Forefront teams.
•Chosen to be a member (SME) of the User Interface Guidance team that updated the guidance that product teams consult when building a user interface.
Site Merchandiser (TCG)
Amazon Corporation March 2010 – October 2010
•Worked directly with vendors and internal stakeholders to create and update brand store pages.
•Built product campaigns based on the promotions calendar, including revising promotions to maximize impact and create the best customer experience.
•Responsible for preparing the weekly tracking metrics.
•In charge of the Savings page, working closely with the in-stock team to produce the highest discount possible. During my time with the team we increased our total GMS by 46% over previous year.
•Created ECC and EPC email campaigns, including obtaining cross-team support. Our team increased our email OPS by 41% over the previous year.
Technical Editor (Volt, Resources Online, and VMC through Volt)
Microsoft November 2006 – December 2009
(with several mandatory breaks)
•Edited protocol specifications and resolved bugs for the Windows Protocol Documentation Team. This work was under intense scrutiny by the US Department of Justice and the European Union and was deadline driven. Releases happened every six weeks and the team resolved over 1000 bugs per month.
•Edited web content for the Live Mesh and Core Infrastructure Portal, and worked on Threat Modeling white papers and PowerPoint decks for Microsoft.
•Worked with the Partner Program group at Microsoft to update their Microsoft Partner Program Guide and their Guide to Earning a Competency. The Partner Guide was paired down from over 100 pages to 43 pages. Created the project schedule and gathered input from 27 separate content owners. Revised the template for easier readability.
•Project Editor for Microsoft Learning overseeing the production team and budget for developer books. Worked with the author, technical reviewer, editor, and the production team. Oversaw the budget and schedule to ensure that the books went to print on time and within budget. Did the final proofing pass before the books were sent to the printing house.
•Reviewed Windows Management Instrumentation (WMI) and PowerShell TechNet documentation. Responsible for the template design and layout.
•Reviewed online Help documentation, Software Development Kits, Health Models, and user interface surfaces.
Director of Content, Prairielaw.com/Reed Elsevier August 2000 – October 2001
•Produced all of the content for Prairielaw.com, a consumer-focused legal resource website.
•Project manager responsible for the creation and appearance of the site.
•Following acquisition of this startup company by Reed Elsevier, drove the conversion and integration into the Lawyers.com site.
Technical Editor, Accuracy Ink October 1999 – May 2000
•Technical editing work for the Microsoft Servers Group, working on websites that included Exchange Server and SQL Server.
•Worked in InterPress, which required knowledge of HTML. Edited Knowledge Base articles using KBXML.
•Responsibilities included the creation of web pages using a template and the creation and updating of online indexes.
Lead Editor, Kindred Communications August 1995 – August 1999
•Managed a group of technical editors. Responsible for training, resource allocation, mentoring, and skills development.
•Project management of editing projects for all of the projects done by the Content Team, including tracking and resource allocation of editors, project scheduling, and attaining outside resources when necessary.
•Responsible for editing and formatting of all forms of technical and marketing materials, including: reviewer’s guides, white papers, case studies, and website pages. Worked on projects for the Windows NT Server team, as well as many other groups within Microsoft.
•Edited a book for an Intel executive and a step-by-step book for Windows NT.
Lawyer/Bailiff
Worked as a bailiff, prosecutor, and personal injury attorney.
EDUCATION
Willamette University College of Law Doctor of Jurisprudence, top 1/3 overall
University of Washington Bachelor of Arts, Political Science
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