Backoffice, secretary, personal assistant, office assistant, computer

PRADEEP SRIVASTAVA

K-II, **, Sangam Vihar, New Delhi-110062

Cell. 91-981*******

Email: *************@*****.***

Vision

To work sincerely and honestly to the best of my ability and reach a mutually beneficial situation where the company can benefit from my services and is able to provide me the things that are professionally important to me.

Academic Qualifications

Graduation (B.A Pass) from Delhi University.

Passed Senior Secondary from C.B.S.E

Done Matriculation from C.B.S.E

Work Experience

Current

Company Name: EXL Service.com (I) Pvt. Ltd. (Working since 26th Feb 2015 to 7th July 2015).

Company Profile: EXL Service.com is a leading provider of transformation and outsourcing services to global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL is a U.S. company that was incorporated in 1999, headquarters are based in New York City and operate 15 state-of-the-art delivery centers in India, the Philippines, US, Czech Republic, and Romania with sales offices in New York, New Jersey and London. Exl has a process CNA it is an American insurance company which provided a wide variety of commercial insurance and surety products and services to businesses, organizations and individuals in the United States and in selected international markets.

Job Profile:-Senior Executive

Job Responsibilities: The process requires associates to audit the policy with certain parameters prior to issuance to the customer.

Previous

Company Name: EXL Service.com (I) Pvt. Ltd. (Working since 26th Oct 2009 to 1st July 2013).

Company Profile: EXL Service.com is a leading provider of transformation and outsourcing services to global 1000 companies in multiple industries including insurance, banking, financial services, utilities, transportation and travel. EXL is a U.S. company that was incorporated in 1999, headquarters are based in New York City and operate 15 state-of-the-art delivery centers in India, the Philippines, US, Czech Republic, and Romania with sales offices in New York, New Jersey and London. Exl has a process STA. (STA) Saint Paul Travelers is an American insurance company which provided a wide variety of property and casualty insurance and surety products and services to businesses, organizations and individuals in the United States and in selected international markets. In addition, the company can meet insurance needs in more than 90 countries worldwide through network of insurers.

Job Profile:-Customer Care Executive (CCE)

Job Responsibilities: The process requires associates to upload the information of insured regarding auto, property; liability & wokers compensation claims received as E-fax (Image File) into the Claimnet/Tmate & notify the claim handler & medical case manager of the same.

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Company Name: MAK HR Services. (Working since 6TH June 2008 to 23rd Oct2009)

Company Profile: MAK HR Services located in Adchini, New Delhi is a fast growing recruitment agency based at Delhi, Jaipur and Bhuvaneshwar. Company successfully catered to various organization of repute on pan India basis since last 3 years.

Job Profile:-Office Executive

Job Responsibilities: Download resume from Naukri, monster and Timesjobs.com, screening of resume, organize interviews, coordinate with the consultants/follow up with the candidates and raise the invoice in case candidate join the organization.

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Company Name: Ienergizer India PVT. Ltd. (Since 12th Feb 2006 to 1st June 2008)

Company Profile: iEnergizer located in Sector-10, Noida (NCR) is an International call center involved in various processes like EA sports, Sony, Dell etc. and on the other side of BPO provides infrastructural and operational support to the clients like ABN AMRO BANK N.V. IEnergizer has joint hands with EDS (Electronic Data Systems) to provide the operational partnership to ABN AMRO BANK CREDIT CARDS SERVICE EXELLENCE CENTER. All the credit card related operations support is provided to the Bank.

Job Profile:-Executive – Card Coordination Unit (CCU)

Job Responsibilities: Working on Vision Plus modules (ASM & CMS) & screens (ASMW, ARQB, ARIQ etc.) which are used in Front-End. With the help of software v+ do Balance Transfers, Account Transfers, Account Closures, Account Reinstatement, Add-on Cards Processing, Easy Pay Processing, ICICI Lombard Processing, Aviva Life Insurance Processing, Safety Net Processing, Replacement of Cards, Credit Shield Processing, Small Ticket Personal Loan Processing,, Queries or Complaints Handling, Rejects Curing, Mails Handling, Card services - Customer correspondence through mails and many more.

Previous

Company Name: HMT Limited. (7th Jan 2005 to 7th Feb 2006)

Company Profile: HMT Limited, located in Bangalore, India's leading Engineering Conglomerate comprising the company and its six subsidiaries, manufacturing a wide range of products like Tractors, Machine Tools, Watches & Bearings, with a market presence across India.

Job Profile: Office Assistant / Secretary to Director.

Job Responsibilities: Forwarding letters received from Ministry of Heavy Industries, to HMT LTD’s head office for comments and clarification on various issues, data updating on website of HMT Ltd., maintenance of files, noting, drafting, diary, dispatch etc.

Additional Qualifications

-Computer programming course from Oxford Institute of Software, South Ex Part-1

-Desktop Publishing course from Embee Computer Education Center, Gautam Nagar.

Computer Skills

-Working knowledge of Computers including Dos, Windows, MS-Office & Internet operations.

-Typing Speed 60 w.p.m.

Achievements

-Got Quarterly most improved performer for April – June, 2011

-Got star performer for the month of July 2010 & Extra miler award for the month of August 2010 in EXL Service.com (I) Pvt. Ltd.

-Won Gold Medal in Cricket Tournament organized by I-ENERGIZER (I) Pvt. Ltd. in April 2006.

-Won Gold Medal in Cricket Tournament organized by I-ENERGIZER (I) Pvt. Ltd. in April 2007.

Personal Details

Date of Birth : 10th December 1980

Marital status : Married

Nationality : Indian

Languages Known : Hindi & English

Hobbies : Playing Cricket & listening music.

Strength : Positive Attitude, Strong Will Power & Always

Straight & Forward.

Passport no : J0049715

DECLARATION

I hereby solemnly affirm that the information furnished above is true to the best of my knowledge and belief.

Date:-

Place:-

(PRADEEP SRIVASTAVA)

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