Sr. Technical Support Specialist

GREG LIOUZIS

https://www.linkedin.com/in/greg-liouzis-66869219/, Hooksett, NH 03106 C: 603-***-**** ********@*****.*** An experienced and highly motivated IT professional currently pursuing a continuing role in Information Technology. Capable of quickly adapting to changing environments, flexible and a committed individual with excellent communication skills. I have core competencies in Desktop Support and Systems Administration IT security best practices

Scalable systems

Interpersonal skills

Working with shifting priorities

Managing multiple projects simultaneously

Team player

Documentation

Large computer networks

PowerShell

SCCM

Servers

Linux

Windows Server2008

Windows 7

Mac OS

Active Directory

Microsoft SharePoint

Citrix administration

Windows 10

Windows Server2012

IT Infrastructure Engineer, 05/2015 to Current

Autodesk – Manchester NH

Provision Xendesktop and XenApp to internal customers Install and configure ESX and Xenserver

Install and configure Delivery Controllers and Storefront servers Active Directory Role and Access group creations

SCCM OS and application package deployments

Patching and updates of Citrix environment including quarterly server updates, Grid Manager and driver updates for GPU enabled Xendesktop's

Testing of automation scripts to build out instances and applications Troubleshooting of various customer and infrastructure issues Lead a weekly "Open Mic" meeting for our CloudPC community Documentation of procedures and processes in preparation of moving operations to other teams Jira to track our Sprints and stay on focus

Weekly "stand up" meetings to discuss progress and blockers IT Support Specialist, 02/2008 to 05/2015

Autodesk – Manchester, NH

Some of my responsibilities included responding to requests from the Helpdesk and support of internal users on various desktop systems issues.

Remedy (retired) Service-Now ticketing system

Assess assigned severity levels and prioritized work accordingly. Provide extended technical support to local network or system users and troubleshoot user software or hardware problems in line with support policies.

Train customers on various tools and systems.

Maintain documentation and training material for supported services. Communicate highly technical information to both technical and non-technical personnel. PROFESSIONAL SUMMARY

SKILLS

WORK HISTORY

Provide hands on help to other IT groups.

Implement and follow standards and policies as defined by corporate and division senior management;escalate exceptions to direct manager or senior management staff. Participate in information technology and infrastructure projects. Test new equipment and systems prior to implementation. Implement and communicate new technology to internal end users. Receive and work on break/fix requests from the Helpdesk. Send ‘Users' replacement system and coordinate system repair with vendors. Interact and collaborate with vendors regarding PC repairs and vendor related tickets Hold “brown bag” sessions to inform users of new initiatives. Contribute to and help create end user self-help documents and other training material. Coordinate transfer of customer data during system upgrades or machine breakdowns. Assist facilities with on-site project work for office relocation or refurbishment. As a senior tech recommend hardware and software solutions and provide coaching to less experienced IT Specialists.

Sr. IS Support Analyst, 02/2007 to 02/2008

Portsmouth Regional Hospital – Portsmouth NH

Daily responsibilities included Help Desk and Desktop support for all hospital personnel On call coverage 24X7.

Troubleshooting, repairing and maintaining all desktops, laptops, printers, switches and handheld devices, such as bar scanners, Blackberry's and Treo's.

Consultant, 11/2006 to 01/2007

Robert Half Technology – Manchester, NH

Contracted to various businesses to help with projects including Lotus Notes Upgrades,Server, Desktop and Laptop rollouts.

IT Manager, Northeast, 11/2001 to 11/2001

Nortrax, A John Deere Company – Concord, NH

Systems Support for over 200 users in 4 states including Windows 2000/XP, Exchange Server, HP-Unix Citrix and ACT

Responsible for maintaining and upgrading phone systems in all 9 locations. Project planning and management including upgrading the WAN and LAN for the Northeast Manage Voice and Data billing and design issues.

Work closely with John Deere systems support to reduce costs and improve user efficiency. Maintain IT budget for my region, worked closely with Regional Controller to reconcile IT budget on a monthly and quarterly basis and to keep aligned with John Deere compliance's Manage and negotiate contracts with local IT Consultants and Vendors. Work with Telco Vendors to reduce costs and improve efficiency. Vendors included, ATT, Verizon,Nextel and UniCel. Provide systems and Data backups for our Business Server as well as individual users. Provide VPN solutions for Management Team and Sales staff Provide and maintain Verizon Blackberry solution for management team Provide PDA's to Service Technicians and train them on use. John Deere uses PDA's to connect to Construction equipment for diagnostics

Provide Applications and Systems training for users Provide back up for all regional IT Managers across the country Senior Technical Support Analyst/ Supervisor, Managed Services, 09/1999 to 05/2001 VITTS Networks – Manchester, NH

Pro-actively manage Customer Premise Equipment Manage Network and Customer connections in the Data Center Pro-actively notify customers of issues

Troubleshooting our Lan/Wan and worked closely with the NOC to isolate Backbone/Customer issues on our services including DSL, T-1, DS3

IP, DNS, WEB and E-Mail Provisioning

Manage Routing, Firewall and VPN Services

Troubleshooting with Field Techs to turn up new customers. Bandwidth Utilization, Availability and Error reporting Configuration and troubleshooting of VLAN's

Managed a team of 11 Senior Technical Support Analyst's Scheduled 24X7 shifts for my staff

Scheduled staff training

Create and enforce group procedures

Technical Support Specialist, 09/1998 to 09/1999

NH State Liquor Commission – Concord, NH

Provided technical support for Headquarters staff and 73 Liquor Stores around the state. Upgraded staff and stores to Windows NT running over a new Frame Relay network. Migrated E-mail system from Groupwise to Microsoft Exchange Server 5.5 and Outlook client. Maintenance of the UNIX production box, including writing scripts for operations staff to implement in daily functions.

Daily and Weekly backups

Managed networks with HP-OpenView

NT configurations included WINS, DNS, DHCP, Time Synchronization,Remote management including network shares.

Scheduling of batch jobs Anti-Virus and auto updates Each Store consists of a back office Server (BDC) and NT workstations at each register.

Other responsibilities included Account management and Security for the entire NT network. Spectrum Support Engineer, 10/1996 to 09/1998

Cabletron Systems – Rochester, NH

Provided technical support for customers using Spectrum Enterprise Manager. Provided technical support for Spectrum Field Engineers Created and taught some classes for new staff members. Received training in many technologies including Ethernet, TokenRing, FDDI, ATM, Frame Relay, TCP/IP and SNMP.

Network Communications Supervisor, 02/1988 to 10/1996 Air France – Manhattan, NY

Responsibilities included installation of all hardware and software for Offices, Agencies and Airports throughout North and Central America.

HelpDesk support for 3000 users and Management and Technical Support for 100 + technicians subcontracted by Air France to provide hardware maintenance.

Daily interaction with local and International Telephone Companies. Hardware consisted of Routers, Multiplexers, Modems, PC's, Printers Field Engineer, 06/1985 to 11/1988

Executive Teleprocessing Associates – Manhattan, NY Subcontracted To British Airways and National Westminster Bank for PC and Network hardware installations. Associate of Science: Electronic Circuits and Systems, 1985 Technical Careers Institute - Manhattan, NY

EDUCATION

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