Sales Customer Service

Rick LeSage…

LEADING CHANGE FOR OPERATIONAL EXCELLENCE AND PROFITABILITY

949-***-**** / *******@********************.***

Operations Executive that is innovative, results-driven professional who possesses an extensive track record with success in Operations Management setting course for high growth initiatives. My skills are transferable across different venues within the Hospitality field of Restaurants from full service to quick service, Catering, Food Courts, and Event Management. My Core Skills include Leadership, Multi-unit Operations, Business Development, Logistics, Customer Service (internal and external), Mentoring, Startups, and Inventory Control.

Opening new markets successfully provided me the opportunity to reorganize troubled operations, build new organizations, infrastructures and turn around unsuccessful operations in all areas. I helped to develop and implement Policies and Procedures, P&L, Inventory and Line Item Cost Controls. Natural understanding of the key performance indicators and the impact they have on efficiencies and profitability so sound effective decisions can be made to show improved results. I can offer many skills from both franchise and the corporate structures while thinking outside the box as an Entrepreneur offers a variety of approaches to resolving issues.

Business Turnaround: Developed management teams to embrace change, diversify and have accountability for the activities that showed results in sales over 7 % and profitability improvement.

Strategic Planning: Recognized for exceptional drive in establishing organizational infrastructure changes, acquiring top talent for brand growth.

Sales Marketing: Successful history of developing new marketing programs for existing locations and promoting new markets.

Key Attributes

Multi-Concept Organizational Development

Cross Functional Team Building

Reorganization & Turn-Around Management

Strategy Deployment

Management Development

Operations

Strategic Partnerships

CAREER PROGRESSION

NORTHWEST CONSULTANTS, LLC 2014 - Present

PRESIDENT

Restaurant Consulting

Operational Turnarounds and Change Management

Interim Department and Executive Management

Start Ups and Project Management

Food and Service Efficiency Improvements

KPI Goals and Measurement Process

SBARRO, LLC Melville, NY 2012 – 2014

VICE PRESIDENT OF OPERATIONS

Reported to the COO and CEO with responsibility for the Western region with 10 Director of Operations leaders reporting to me and accountable for all operations.

Recruited higher level talent to build sales and efficiencies.

Develop organizational efficiency to maximize customer experience and profitability.

Implemented marketing programs to be competitive and well positioned to grow the business.

Responsible for 102 locations in different venues generating over 60 mm in annual revenue.

Accomplishments:

Trained 5 Directors of Operations in 2013. They were brought into bolster the struggling markets and increased sales over the previous 6 months by 1.5 % in sales growth.

Opened 3 new locations during 2013 and one new inline location in popular Fisherman’s Wharf, which all achieved budgeted sales.

Achieved Positive sales growth most recent 4 months and led the way in sales as a region for the previous 2 quarters.

SYNPAC (formerly Breckenridge Group Inc.) / Irvine, CA / 1997 – 2012

Advanced with proven accomplishments throughout multi-concept hospitality company including Famous Dave’s BBQ, On The Border, Ruby’s Diner, Bruegger’s Bagels, El Pollo Loco, Arby’s, Burger King and F & B manager for HGI. Progression as follows:

OPERATIONS DIRECTOR (2008 - 2012)

Directed multiple franchised concept operations for 61 locations; coached 9 Area Managers and 1200 employees throughout CA, NV, OR and WA (catering, food and hotel), reporting directly to CEO

Formulated budgets, and accountable for all financial aspects of $90 MM enterprise, while implementing marketing strategies to capture competitive positioning critical to business growth.

Constructed organizational efficiency to maximize customer experience and profitability and coordinate development of new units; oversee construction process and hiring of entire team for new divisions.

Accomplishments:

Created and managed multiple and concurrent new concepts from ground up, and additionally achieved growth of 5 to 7 new locations per year.

Developed catering center to support locations; currently consists of $2MM new revenue stream.

Created several special menus for different day parts to build sales and stay competitive in the market.

Coached and trained 6 General Managers in a decade to become promoted to multi unit supervisors.

BRECKENRIDGE GROUP, Inc

DIRECTOR of OPERATIONS / COO (1997 - 2008)

Reported to the SVP and CEO to develop our market territory for the Famous Dave’s BBQ, On The Border, Ruby’s Diner, Bruegger’s Bagels, Arby’s, and Burger King Brands. Strategic competitive brand positioning, organizational efficiency and business growth of 12 franchised restaurants in Los Angeles market.

Accountable all financial aspects, P&L, and operations.

Accomplishments:

Started-up new concept On The Border in 1997; success led to adding further concepts and development throughout corporation, as well as another start-up concept that grew additional 10 locations.

Produced 6 new restaurants of 3 different concepts resulting in 5 highest weekly sales from new locations between 2003- 2006.

Directed marketing strategy and targeted sales activities to capture competitive positioning of multi-branded operations, simultaneously driving new concepts and growth.

CREDENTIALS

Associate of Arts in Foundations of Business (expected 2015)

University of Phoenix – Costa Mesa CA 2010 – Present

INDUSTRY ACCOMPLISHMENTS

Achieved Highest Sales Awards 5 times.

Earned Franchise Advisory Board 5 years.

Presidents Club Winner 1994

VOLUNTEER WORK

HOA – President Homeowners Association

EDCO (Economic Development of Central Oregon) Stable of Expert

Score – Adviser

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