Customer Service Front Desk

Cheryl L. Deriso

** ****** ****** ***, ********* GA. 30016 404-***-**** *********@*****.***

Qualification Summary

A solid background in the healthcare/professional field with a proven record of providing customer needs and satisfaction by being a patient listener. Organized and detail oriented; knowledge and abilities of all office functions. Excellent at multi-tasking in a fast-paced environment, meeting project deadlines, along with providing superior telephone and customer service skills. Capabilities include:

Customer Service & Relations Problem solving Multi line telephone reception

Computer Operations Office Equipment Operation Word Procession & Typing

Filing & Data Archiving ICD-9 Billing/Coding • Word,Excel,Outlook Epic,EMR Experience Highlights

Administrative Support

Serve as primary point of contact for, and liaison between patients, administrative staffs,

physicians and technicians to facilitate proper lines of communication and resolutions.

Schedule outpatient procedures for Intervention Radiologist. Assisted Dr. Offices in area.

Coordinated and managed priorities, time and projects for the Radiology front desk.

Assisted in Interview and Hiring quality staff according to Human Resources policies.

Maintained all ordering of department supplies for function of Radiology Department.

Performed services for Attorney offices needing client medical records.

Receive incoming mail and route to recipients.

Customer Service & Reception

Register outpatients for Radiology exams.

Demonstrated and maintained composure to work efficiently in a fast paced environment.

Preserving public confidentiality.

Managed multi-line switchboard.

Account Receivables

Management & Supervision

Promoted from front desk Radiology Clerk to Front Office Coordinator.

Supervised a front desk staff of six employees. Participated in Management meetings.

Troubleshot and resolved department problems and handled patient complaints. Accomplishments

Recognized and praised by management for ability to multitask and establish rapport with patients and Doctors.

Improved Department productivity on patient wait time through tracking and organizing. Employment History

Radiology Office Secretary/Registrar, Piedmont NHC, Covington, GA 12/2012-Present Radiology Registrar, Newton Medical Hospital, Covington, GA 12/2004-12/2012 Patient Analyst, St. Mary’s Hospital, Athens, GA 06/2000-12/2004 Education

Laurus Technical Institute, Decatur, GA (2008)

Georgia School of Healthcare Training, Athens, GA (2004)

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