Help Desk Level 1
Resume:
Damian Kennedy
*** ********** **** *************, ******* 30045
***************@*****.***
Objectives
I’m currently a student at Gwinnett Technical College. I’m working towards my Associates Degree to become a Network/System Administrator. This semester I enrolled in the A+ certification prep class which is very beneficial for me and is taught by Jim Martin, who is very experienced in the computer industry. This course will allow me to pass the A+ exam, which I plan to take in April of 2017 to become certified as a Computer Technician. This class has given me an abundance of knowledge from networking to troubleshooting. In my free time I purchase classes on Udemy.com to sharpen my knowledge of the computer industry. I have taught myself a lot through the years and have learned a lot from the classes I’ve taken. I am looking forward to start an entry level career as a Desktop Support Specialist with a great company here in Georgia.
Education
High School Diploma 2013 Archer High School/TNT Academy
Gwinnett Tech August 2015 - Current
Skills
Knowledge of Microsoft Operating Systems
Managing user accounts using Active Directory/Password Resets
Setting Up Desktop Workstations
Installing Computer Software and Performing Updates
Great Customer Service Skills
Excellent Team Player/Fast Learner
Basic Troubleshooting Skills
Obtaining IP Addresses and Pinging Devices
Connecting Computers to Domain
Remedy Ticketing Systems
Remote Desktop Experience
Professional Experience
Smoothie King 2nd Shift Team Lead December 2014 –November 2016
3375 Sugarloaf Parkway
Lawrenceville, GA 30045
Made Sure Operations Ran Smoothly
Provided Customers With Great Service
Installed New Software On The Company Computers
Made Sure Systems Were Updated Regularly
Connected New Peripheral Devices to Computers
Nestle DSD Production Associate May 2014 – April 2016
2410 Tech Center Parkway
Lawrenceville, Ga 30043
Used Pallet Jacks to Pick Orders
Made Sure Customer Orders Were Finished in Timely Manner Using Time Management
Worked in a Team Environment
Listened to Headset to Act Out Commands
Wal-Mart Associate/Stocker July 2013 – April 2014
3795 Buford Drive
Buford, GA 30518
Successfully made sure store shelves were always filled with stock to ensure customers picked up what they needed.
I would give customers the help they needed to make sure customers would always come back to our store.
I always established ways to make store experience great for customers.
Contact this candidate