Customer Service Representative
Resume:
Maureen Moran
Swarthmore, PA *****
acy08d@r.postjobfree.com
QUALIFICATIONS: Computer Skills: MS-DOS 6x, Windows 3.1. All current Windows’ operating systems. Word perfect 6.1, Microsoft Word, Microsoft Excel, Microsoft Access, and Microsoft PowerPoint. Outlook. All Corel systems. Mac OSX 10.4.4. SmartSheet; QuickBooks; Adobe; Internet.
EDUCATION:
The Chubb Institute, Springfield, PA, Diploma: Personal Computer Applications, Degree – Computer Specialist; GPA: 4.0, Selected for Honors.
Saint Joseph’s University, Philadelphia, PA, - Accounting.
WORK EXPERIENCE:
BenFab Railings Architecture Inc. Short-term contract position 06/2016 –09/2016 Executive Assistant/Office Manager
Responsible for creating customer contracts for sales department
Managed meeting setups, customer service and travel arrangements.
Schedule all Installations, order all materials for manufacturing from multiple
vendors, create invoices, bill customer, follow-up to ensure customer satisfaction.
Accounts Payable/Accounts Receivable in QuickBooks
Manage all aspects of every job using SmartSheet software system
Created database of Contractors, Builders and Suppliers
Weekly Payroll
American Cancer Society, Philadelphia, PA 06/2011 – 12/2015
Program Coordinator
Manage appointments, calendars, reminders, work/assignments and travel/meeting schedules.
Provide daily coordination of calendars for Directors and Managers.
Manage and maintain databases for several different programs. Provide assistance to volunteer committees and community groups.
Coordinate, schedule, and direct work of office volunteers.
Assist with administrative support, coordination, scheduling and follow up of patient service programs.
Maintain privacy and confidentiality of all volunteer, donor and patient related information. Maintain accurate records and inventory of program materials as assigned and submit accurate, timely reports.
“Look Good…Feel Better” Program
Order, ship and track materials needed for all sessions; update daily in database.
Maintain Volunteer database. Coordinate and run Certification programs and Training Sessions.
Maintain inventory of program materials and supplies; keep storage areas organized.
Notify Division of new LGFB sites/sessions and changes to existing schedule for the Cancer Resource Connection (CRC) and update in shared database.
Coordinator ACS Wig Salon Program
Coordinate and manage ACS wig inventory and fill orders as requested by Hospital Wig Salons.
Maintain database of Wig participants, ACS wig inventory, wig bank inventor
Cancer Resource Connection/Calendar Of Events Database Coordinator for SE Region
Maintain database of all Staff Submissions listing details and results.
Manage mass mailings to volunteers for events; Coordinate and oversee Volunteer Luncheons.
Open Houses and training classes for volunteers.
Norwood Borough Municipality, Norwood, PA 07/2008 – 06/2011
Administrative Assistant
Liaison between residents and Borough Officials.
Heavy public and phone contact. Compiled detailed lists of concerns or complaints and following through to resolution.
Responsible for processing all paperwork and payments for permits and licenses.
Making and following up all appointments for Licensing and Inspections
Create and maintain Excel spreadsheets. Create and maintain multiple Access databases.
Responsible for monthly mass mailing of invoices.
Monthly deposit of all License and Inspections monies brought into Borough. Weekly, monthly and yearly reconciliation of all construction costs.
Create and produce monthly reports of License and Inspections Department for Borough Council.
Prepare agenda and documents for monthly Council meetings; record minutes of meetings; create documents of minutes.
Speedy Impression Graphic Services, Philadelphia, PA 06/2000 – 06/2008
Executive Secretary
Provide administrative/secretarial support. Schedule and coordinate meetings and appointments.
Management and training of employees and planning special events.
Bank Reconciliations, A/R, A/P. Payment and record-keeping of all expenses. Inventory ordering.
Customer service representative, placing orders, meeting with customers, resolving complaints.
Multi-line phone system.
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