Customer Service Management

Juan McCary

**** ****** ** ********* ** ***** 208-***-**** ********@*****.***

Many skills and leadership ready to step back into management to further career. Office skills in Excel, powerpoint, all types of data entry and sales. Skilled in receiving and shipping office paperwork. operating heavy machinery to transport materials and finished goods to sustain warehouse operations. Operation of own businesses to provide Sports video and entertainment. Operation of own daycare business facility and employees. United Military Veteran worked in Supply and also served in Honor Guard duties. Assiduous and strong leadership skills to achieve production goals, time management and workplace safety initiatives.

Summary of Qualifications:

● Inventory Management

● Warehouse Operations

● Shipping and Receiving Experience

● Time Management

● Staffing management

● Heavy Equipment and Machinery

● Staff Development

● BOL Generating

● Excel

● Power Point

● Data Entry

● Customer Service Management

● Phone Sales

● Door to door Sales

● Auto Painting

● Osha training

● Restaurant Management

● Business Management

● Website Management

● Air Force Base Supply/Fuels

Professional Experience

Contractor Management of Warehouse for Phoenix Telcom August 8 2016-Current

● Pickup of all material and enter into Data system

● Verification of all parts delivered

● Inventory all or missing material report to Company data base to order or replace missing material

● Ship material to different US locations if necessary

● Deliver material to location if necessary

● Maintain inventory in the warehouse and have it ready for usage

● Receive any unused material

● Make sure warehouse is clean and properly dispose of large amounts of waste to Waste Management Department

I nalfa Roof Systems, Inc Acworth, GA

S upervisor fillin/ Lead forklift driver October 2014-August 24 2016

● Managed warehouse as acting supervisor lead in absence of supervisor on multiple occasions.

● Responsible for confirming and receiving material through Purchase Schedule and receipt by ASN.

● Driven for TP8,TP9,TP10, Fastbond and Encapsulation. Often assisted multiple lines while maintaining fast pace to ensure constant production.

● Fully trained in confirming material, cycle count for line consumption issues as well as container database for returns.

Jiffy Lube, Atlanta, GA

Assistant Manager July 2014-October 2014

● Responsible for managing several area locations throughout Atlanta metro area

● Opening and closing stores daily, setting up registers and managing cash.

● Management of staff including ongoing training to provide best service and daily staffing issues to ensure each store ran efficiently.

● Marketing specials offered to increase business

AMP Securities, Ogden Utah

Salesman 2014 Season

● Licensed door to door sales of AMP security systems

● Responsible to sales and service of new clientele

● Licensed in Idaho and North Carolina

Idaho Statesman, Boise ID

Independent Delivery Carrier 2013-2014

Nightly delivery of the Idaho Statesman

● Responsible for timely delivery of local paper 365 days a week by 7:00AM daily

● Maintained updated route instruction list

● Met quality expectation of 98.5%

● Assisted peers in meeting quality goals and training of new hires. Boise Sports Network 2011-2014 Boise ID

Manager Owner

● Management of employees to cover local sports on video, website, podcast, twitter, facebook and at local events.

● Contracts with retailers, magazines, and small business to host events and boost local awareness of sports players and events.

● Contract videographers, photographers, writers, personnel to cover local venues Little Learning Zoo Child Care, Meridian ID

Owner Operator 2007-2014

Responsible for the development and safety of 3-6 children daily ranging in age from 6 weeks to 10 years.

● Designed monthly curriculums for different age levels to aid in development.

● Maintained licensing with the State of Idaho

● Managed all billing and invoicing

Western Trailers, Boise ID

Paint and Electrician Tech 2004-2007

Responsible for painting trailer chassis. Completion of electrical wiring.

● Work with fellow peers to meet weekly quotas while exceeding quality expectations. Clearwater Research, Boise, ID

Customer Service Representative 2003-2004

Responsible for maintaining high customer service levels by conducting surveys for large companies such as HP and Marlboro.

● Organized weekly team meetings to ensure peers were aware of new policies

● Took initiative to create monthly contests to increase morale and productivity.

● Achieved 100% quality consistently.

Direct TV, Boise, ID

Customer Service Associate 2002-2003

Assisted customers with system installation, general questions and problem solving of technical issues.

● Met monthly calls status goals while providing excellent customer service.

● Created cheat sheets for fellow workers to help team maintain call consistency. Sears Credit, Boise, ID

Client Relations Supervisor 2002-2001

Responsible for assisting account services and scheduling of appointments for appliance services.

● Assisted employees in maintaining their accounts by answering questions and accepting check by phone payments.

● Sold additional services such as credit protection and extended warranties.

● Maintained employee exceptional call quality every month.

● Exceeded monthly sales goals by at least 30% first six months as a supervisor. Hewlett Packard, Boise, ID

Print Quality Tech 1997-2001

Assist engineers with projects in optical, tonal and graphic design reading. Solely responsible for ensuring the needs of all engineers were met consistently.

● Maintained database to track testing with real time quality and information.

● Responsible for tracking and organizing comparisons on a monthly basis. Dairy Queen, Mountain Home ID

Manager/Supervisor 1997-1998

● Maintain orders

● Employee scheduling

● Hire employees

● Training of employees

● Maintain safety and morale

United States Air Force, Edwards AFB CA.

Supply/ Fuels/ Honor Guard 1994-1997

● Served under Supply in the Air Force Station at Edwards Air Force Base California

● Choose as a Honor to participate in the United States Honor Guard in the San Diego area. Little Caesars Pizza

Manager 1993-1994

Help manage employees at restaurant Air Base rd. outside Mountain Home Air Base Education

Rasmussen University -Current

● Business Administration and Management

Boise State University, Boise, ID

● Major in Business Management

● Maintained 3.0 GPA

Additional Skills

● Inventory Management

● Warehouse Operations

● Shipping and Receiving Experience

● Time Management

● Staffing management

● Microsoft Word

● Heavy Equipment and Machinery

● Staff Development

● BOL Generating

● Excel

● Power Point

● Data Entry

● Customer Service Management

● Phone Sales

● Door to door Sales

● Auto Painting

● Osha training

● Restaurant Management

● Business Management

● Website Management

● Air Force Base Supply/Fuels

Awards and Recognition

Employee of the month award Sears Credit 2 times

Excellence in Quality US Air Force

United States Air Force Honour Guard

Newspaper deliverer of the week 8 times

New upcoming business. Magazine Idaho

References

Rob Dickson AMP Securities Manager Team Relentless HD 208-***-**** Lalani Supervisor Idaho Statesman 208-***-****

Marcus Davis Inalfa Roofing warehouse supervisor 248-***-****

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