Eric B. Hendrick

*** ****** **** ****** *******, GA 30076 Cell: 770-***-**** Home: 770-***-**** acy05s@r.postjobfree.com

Summary

Over 15 years in Test Leadership, Business Analyst, Project Management, Technical Course Development/Delivery

Adaptable individual/team player able to understand client needs promptly

First-rate relationship building skills resulting in increased client satisfaction scores

Successfully executed performance development consulting

Performed root-cause analysis for cross-functional departments with various disciplines

Specialized Skills

Possess skills in process and project management, business analysis, product/program and system releases. Also experienced in Agile, Waterfall methodologies, full SDLC, Smoke, SIT and UAT testing, account/client management, flowcharts, performance improvement and public speaking, Familiar with popular computer systems, tools, and applications such as: Microsoft Office Suites, MS Project, Visio; WebEx, Zoomerang, Captivate, SQL queries, JIRA, Clear Quest, EDI claims processing, Rational Quality Management, Rational Team Concert, Slack Channel, SharePoint and Learning Management Systems, Facets and NASCO systems. Possess extensive experience in Change System Requests (CSR's) process, CRM, product and change management, also have experience with 837/835 and other transactions, ICD-9/10 code set testing, MMIS configuration, claims adjudication and pricing, HIPAA regulations, state and government mandates.

Summary of Professional Experience

Sr. Business Analyst

June 2016 – August 2016

RCG Global Consulting – Bio IQ / Atlanta, Ga

Developed and reviewed user stories, test scenarios and maintained Traceability Matrix in support of identified requirements

Managed QA testing team with assigned tasks for associated Sprints

Analyzed current software systems for preparation of gap analysis and assessment

Reversed engineered process flow from existing systems and documented system business rules

Recommended modifications and optimization of solution workflows and user interface testing techniques

Led requirements gathering sessions with various stakeholders and vendors

Managed tasks for off-shore testing team for web portal Dashboard and JAVA testing development

Created end-to-end process flow documents for the software developed

Reduced high-level business requirements into detailed user cases and created specification documents for onsite and off-shore QA teams

Met with client to cover and confirm project Sprint backlogs

Created custom solutions for client system configuration and networking

Project Manager / ICD-10 Deputy Project Lead

December 2012 – January 2016

Georgia State Department of Community Health – IES Medicaid / Atlanta, Ga

Reviewed and created daily, weekly status reports from staff and developed department status reports for Business Owners and Stakeholders

Assisted in creating testing strategy documents and resource allocation of staff/vendor

Created interview panel and conducted interviews for testing team and other related departments

Provided recommendations to Change Control Board to approve or reject Change Orders

Resolved issues regarding coding, transactions and ICD9/10 test scripts and test scenarios

Reviewed and implemented recommendations from independent verification and validations group

Performed reviews and quality assurance of business requirements received from technical teams and managers

Managed and assisted PMO testing teams and Project Managers for different phases and functional areas

Created internal and external team processes for review and approval tasks

Performed process assessment and improvement analysis for user interfaces for provider and customer portals

Assisted with developing the DSD and requirements matrix documents

Managed project system defects and system code release schedule for testing and production environments

Worked with verifications group for reporting test execution results

Facilitated related team and status meetings as it relates to testing and reporting of project goals and milestones

Coordinated tests with client trading partners for system conversion

Facilitated defect triage meeting calls and test execution status calls

Managed test execution teams, test scenario development and managed multiple projects at different stages

Reviewed JAVA script results of vendors for testing execution

Assisted business area with creating coding and transaction crosswalks

Ensured timely, accurate and complete project tracking and performance metrics

Scheduled meetings and managed multiple vendor teams with coordinated project tasks

Established weekly status and JAD sessions for remaining areas needing assessments

Performed GAP analysis for test cases / scenarios cover requirements for Independent Validation team review

Identified and implemented changes to policy and processes documents

Provided final approval for testing strategy, testing plan, test scenarios and cases

Attended various weekly meetings such as Change Control Board, Risk Mitigation, Independent Validation and Verifications, Steering Committee, TRD, TDD walkthroughs meetings

Sr. Business Analyst – Sr. Testing Analyst (remote)

July 2011 – May 2012

Blue Cross Blue Shield of Minnesota / Eagan, Mn

Performed analysis of multiple areas within the NASCO Processing System (NPS); results of analysis documented in detail and shared with corporate workgroup(s) for approval

Partnered with Project Managers, project team and functional business leader to steer projects to success

Facilitated business requirements definition and testing sessions

Performed quality reviews and obtain necessary approval of documentation from appropriate customers, team members, leadership, and various Business area representatives

Facilitated review meetings to validate documents received from vendor with IV&V team and client stakeholders

Performed negative testing for SIT and UAT test scenarios and test cases for customer business team

Managed off-shore and on-site team resources for creation of test scenarios and test cases for various areas

Directed other team members through systems development phases – requirements, analysis, design, test preparation, testing, implementation, and post-implementation warranty

Coordinated test execution activities with team members (internal and external customers), lead in identifying and resolving issues, test software releases during major product releases

Coordinated review of test results with testing team, client and IV&V team

Directed daily activities for off-shore resources/team relating to project deadlines and review meetings

Developed work plan activities, was responsible for the day-to-day execution of the project delivery including requirements validation, design review, test planning, testing, operational preparations and implementation

Ensured project team members follow the QA processes, policies, procedures and standards established by local partners and stakeholders

Performed end-to-end system tests to confirm customer and system readiness for 837/835 and other specific system areas

Created and executed test scenarios and cases for new and existing applications to ensure client deliverables

Technical Specialist II

September 2010 – March 2011

STS Inc. / Atlanta, Ga

Provided first-level support for hardware, software and applications problems; created tickets on Remedy tracking system, follow-up problem issues

Provided end-user training for OS and upgraded applications also initiated end-user analysis for system function and software performance issues

Created custom solutions for client system configuration and networking

Directed and managed technical support team members

Learning Solutions Facilitator

June 2004 – June 2010

National Accounts Service Company NASCO / Atlanta, Ga

Facilitated project team meetings such as: kickoff, status, WBS, TDD, TDR, close-down meetings with customer stakeholders and project team members

Directed team members through systems development phases – requirements, analysis, design, test preparation, testing, implementation, and post-implementation

Used training curricula and methodologies to train and improve client System/Business Analysts to be more proficient in their roles, skill sets and techniques

Provided detailed results reports for project work groups and other internal and external resources

Participated and contributed to requirements determination sessions also developed business/technical requirements, test plans and test data for ICD9, 837/835, releases and other projects.

Prepared and monitored progress on requests for systems changes (CR) based on approved requirements and SLAs

Managed client execution for testing for web portal development

Performed Project Management responsibilities managing client internal process, policy, resource management and IT projects

Performed needs analysis and scope assessments to identify process gaps, business and system requirements and performance issues

Led resources in identifying and documenting current and future state processes and procedures

Recommended and implemented training/technical solutions in support of department objectives and goals

Liaison for customer projects, business requirements and system application and functional changes

Managed multiple products/programs and projects for system releases and updates for project deliverables

Education

Bachelor of Science Degree – Technical Management / DeVry University

SharePoint

MS Project

Microsoft Office Suites

Visio

Professional References

Jim Tardella – 404-***-**** – Independent Management Consultant

Julie Jordan – 404-***-**** – Sr. Technical Project Manager

David Schuster – 202-***-**** – Program Management Division Director

Contact this candidate