Project Management

Melissa Cohoe

**** **** ******, *** *********, TX 78130 210-***-**** ************@*****.***

Project Manager / Product Manager

Software Development Life Cycle (SDLC) Agile Methodology Project Management & Tracking

Proactive, responsible Project and Product Manager with strong customer service and organizational skills. More than six years of experience successfully managing complex technical projects and leading cross-function teams. Proven ability to quickly adapt to changes and thrive under pressure. Excels at problem resolution, time management, and prioritizing requirements. Strong communication skills, including experience facilitating daily communication with international teams.

Client/Customer Interfacing

Financial Reporting & Analysis

Root Cause Analysis

Project Estimates & Scope

Service Transitions

Stakeholder Management

Quality Assurance

Social Media Campaigns

Technical Product Management

PMI Best Practices

Jira / Confluence

Microsoft Office

WordPress

Cpanel / WHM

Kayako Support Desk

Professional Experience

GLOBAL VIRTUAL OPPORTUNITIES 2009 – 2016

Project Manager, 2013 – 2016

Directed successful implementation of three annual major release cycles and required intermediate releases by guiding all phases of the SDLC, including requirements, scope, scheduling, design, and test reviews. Successfully cultivated relationships with stakeholders, international teams, and staff across all organizational levels. Managed billing operations by initiating accurate reporting, evaluating procedures, and executing analysis of financial data.

Conducted root cause analysis and instituted preventative measures to resolve escalated issues.

Analyzed successful completion of short- and long-term goals by tracking project performance.

Spearheaded architecture re-design of proprietary-based billing and commissions system, including resolving long-standing bugs and strategizing cost-effective improvements.

Ensured billing system properly interfaced with Authorize.Net and NMI through API integration.

Drove delivery of new product for GotBackup.com.

Oversaw successful development of marketing funnel (FreeMarketingLifestyle.com).

Managed custom Facebook API integration for marketing funnel (FanPageSystem.com).

Served as key contributor for proprietary-based CRM for marketing niche hosting company.

Product Manager, 2010 – 2013

Drove development of 7MinuteWorkout.com product planning from conception to completion. Provided ongoing support for direct and indirect customers, suggesting improvements based on feedback of product. Scheduled and assigned employees to meet operational requirements. Managed team productivity to ensure product success.

Identified market research targets to determine best approaches for customers.

Instituted affiliate management system for product.

Facilitated hands-on training in product usage.

Oversaw comprehensive product testing and support for 500+ beta test customers.

Social Media Manager, 2010 – 2013

Managed effective, creative social media campaigns to advertise brand and products.

Created and published relevant, original, high-quality content to promote company.

Developed brand awareness and positive online reputation by applying passion for engagement with current and future customers.

Managed content on various social media sites and blogging platforms, including Facebook, Twitter, and WordPress.

Customer Service Representative, 2009 – 2010

Served as liaison between customers and company to promote positive customer service. Responded proactively to complaints, orders, errors, account questions, billing, cancellations, and other queries. Compiled reports on overall customer satisfaction to identify areas for improvement.

Resolved product or service problems by determining cause, identifying best solution, expediting correction or adjustment, and following up to ensure customer satisfaction.

Performed successful “upsells” for add-ons and other products or services.

Promoted due to exemplary, pro-active service.

Education & Credentials

Ontario College Diploma, Educational Resource and Special Needs

NIAGARA COLLEGE, Ontario, Canada

Career Academy

Introduction to Project Management

Certified Associate in Project Management (CAPM) Exam prep

LinkedIn Learning

Managing Project Stakeholders

Managing Project Teams

Project Management Simplified

Becoming a Triple Threat Project Manager

Project Management Fundamentals

Introduction to Content Marketing

Certified Associate in Project Management (CAPM) – in progress

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