Janis Guthrie *

Janis Guthrie

858-***-****

acy054@r.postjobfree.com

https://www.linkedin.com/in/janisguthrie

Summary

Experienced in clearly communicating technical product information for white papers, marketing brochures, infographics, video scripts, blogs, manuals, user guides, and training material for sales. Work throughout product lifecycle with global teams. Test software and UX. Research and compile information for competitive analysis and usability studies. Interview and work with product management, software developers, security analysts, marketing and legal.

Samsung Research America, Mountain View, CA January 2014 - Present Senior Technical Writer

Write technical white papers on the Samsung Knox comprehensive enterprise mobile security solution

Wrote first Samsung Pay technical white paper

Write, design, and edit blogs, marketing brochures, infographics, sales brochures, and video scripts

Member of the B2B product marketing team

Interview and work with product marketing team, security analysts, software developers, marketing, and legal

Work with a global team of Knox writers to improve processes and tools

Adobe InDesign, Microsoft Office, Madcap Flare, JIRA, SharePoint Enteq Upstream, Santa Clara, CA January 2013 - December 2013 Senior Technical Writer

Contract with Kelly Engineering

Tested new software releases

Created template in FrameMaker 11

Wrote user guides for MWD Program Suite applications

Wrote how-to web guides

Wrote and designed presentations for sales and marketing

Created graphics and screen shots

Edited release notes, web entries, FAQs

Checked legal, copyrights and trademarks

Nokia, Inc., San Diego, CA November 2001 – November 2012 Senior Technical Writer/Project Manager

Wrote customized user guides for AT&T, T-Mobile, and Verizon phones in a fast-paced agile software development community

Researched marketing materials, engineering specs, and usability studies

Collaborated with developers, product management, quality engineers, certification specialists, and usability experts

Janis Guthrie 2

Tested and validated entire user interface and software behavior to produce excellent customer experience

Wrote FAQs for online customer assistance

Authored and edited with Arbortext Editor (DITA), Adobe InDesign, and FrameMaker Key Successes Include:

Researched localization process with Asian Pacific/China/Brazil/Latin America to improve quality and timelines. Wrote and implemented new procedures.

Collaborated with cross-functional teams and interviewed software leads, customer account managers, technical account managers, and user interface designers to establish user guide process for San Diego team

Tracked and updated customer variant information for information architecture and wrote training guides for writers

Trained all new writers

Designed and created layout for Getting Started Guides

Project Manager for UMTS XML projects handling costs, reviews, timelines, and customer delivery (September, 2006 – December, 2007)

Project Manager for CDMA projects produced in China. Ensured delivery of user guides coordinating with China, external vendors and, Verizon product launch managers.

(January – June, 2008)

Nortel Networks Wireless Training, Richardson, TX October 2000 – August 2001 Senior Information Developer

Gordon Technical Consultants, Inc.

Researched technical documentation for applicability to wireless training manuals

(CDMA, GSM), piloted courses, and created graphics for courseware

Wrote and updated training manuals and documentation for latest software stream including base station operations and maintenance, wireless over wireline, Indoor Minicell, and data translations courses

Wrote new manual for cellular base station Indoor Minicell

Established excellent working relationships with subject matter experts and project manager via teleconferencing with group in Canada. Worked tight deadlines while adding new and changing information.

Dazel Corporation, Hewlett Packard Software Company, Austin, TX June 2000 – October 2000 Senior Information Developer

Wrote and developed training and documentation guide, and online documentation for first Dazel product following merger with Hewlett Packard

Member of Project Release Team, representing Information Development team for planning with engineering and management

Project Leader for coordinating interviewing, writing, and printing of user manual Nortel Networks, Richardson, TX October 1997 – June 2000 Project Manager/Senior Technical Writer

Project Manager for technical training

Wrote and updated project management training plan to track development and timelines Janis Guthrie 3

Partnered with global training center in England and piloted data translations course

Worked with instructors in England and Canada to plan emerging courseware

Documentation development for gateway switch including researching, writing, testing, editing, and updating customer documentation to support software stream development

Mentor for new writers

Department lead for Nortel Standard English and SGML modular documentation

Received award from Nortel Networks for managing and piloting high-profile customer training course in record time. Developed and implemented customer survey on usability of documentation and training.

Ericsson Wireless Technical Training, Richardson, TX May 1995 – October 1997 Course Developer

Consultant with Aerotek

Developed courses for three product lines (GSM, CDMA, TDMA) including researching, writing, editing, and piloting courses

Project Manager for Installation and Testing courses

Managed technical reviews, developed new processes and procedures to coordinate timelines and project management

Courses developed include: Data Translations, Installation and Testing, SS7, Exchange Data, Group Switch, Central and Regional Processor, Radio Base Station Construction Techniques, Emergency Handling, and International Gateway Translations

Wrote mentoring manual for American Personal Communications/Sprint Spectrum

Developed and wrote procedures for testing technicians for switch, network, and radio base station on-the-job training

Selected by director to design layout and write copy for brochure introducing new product line for certification program. Served as Project Manager to supervise and coordinate production as liaison between training department, marketing department, and printer. Ericsson brochure used on global basis.

EDUCATION

Master of Science, Journalism

Texas A&M University at Commerce

Bachelor of Science, Art, minor in Sociology

Texas A&M University at Commerce

SKILLS & TOOLS

Project Management: Team Leadership Product Launch Budget Management Editing & Production Publishing Technical Writing: Information Architecture Customized writing Agile development Interviewing Testing Editing Researching Training Content Management Software: Arbortext Editor (XML) FrameMaker Minitab Adobe PhotoShop and Illustrator Paint Shop Pro Microsoft Word, PowerPoint, Excel and Project Adobe InDesign Adobe Acrobat Pro Madcap Flare TECHNICAL TRAINING AND CERTIFICATIONS

Project Management Building Loyal Customer Relationships Presentation Skills Six Sigma Green Belt

Facilitation Training – DACUM Training Program, Certified Facilitator Successful Content Creation and Management Authoring with Epic Editor Single Sourcing System Administrator SS7 ISDN/BRI/PRI Cell Site Operations and Maintenance DMS-MTX Translations GSM DMS Overview GSM NSS Overview DMS-GSP Translations CMS 8800 System Survey CMS 8800 MCS Operations CMS 8800 Intermediate Data Translations

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