Customer Service Data Entry

Objective: To obtain a position that will enable me to use my customer service experience and strong organizational skills to improve customer satisfaction and enhance the company brand name.

Professional Experience:

Labcorp – Los Angeles 2010 – 2016 Data Entry Specialist

Proficient with MS Excel, Word, and PowerPoint

Performs data entry along with quality assurance

Demonstrates exceptional medical terminology expertise and knowledge of the anatomy physiology, disease processes and pathology

Managed logistic reports by using Excel to track Fed Ex and UPS shipments

Works closely with Client Service staff to build key strategic relationships and customer service in all aspects of case management

Troubleshoots problems that arise in the lab with internal and external clients

Proactively meets strict confidential and compliance guidelines while multitasking under pressure to meet rigorous time constraints

Directs and manages daily work flow

Attend daily operations meetings in the absence of the department supervisor

Recorded and transcribed reports for the Pathologist

Creates a weekly schedule for the staff

Electronic scanning and editing of documents

Genzyme Genetics – Los Angeles, CA 2004 – 2010

Accessioning Assistant Supervisor/ Client Service Associate

Promoted to Accessioning Assistant Supervisor in 2007

Responsible for training and interviewing new hires

Routinely troubleshoots and organizes daily assignments with minimal supervision

Updated employee payroll information

Responsible for receiving human biological samples, patient/specimen data entry and accurately labeling samples as well as effectively performing critical specimen management

Knowledgeable of anatomy physiology, disease processes and pathology

Proactively meets strict confidential and compliance guidelines while multitasking under pressure to meet rigorous time constraints

Networks with other sites to retrieve data and match or merge patient information

Answers incoming calls, resolving issues with both customers and billing department

Supported additional functions in administrative, payroll and reception areas as needed

Education: Bryman College: Medical Biller/Coder Diploma (4.0GPA)

Santa Monica College: Business Management major

Professional skills: 10 Key, 70 WPM, Power path, File maker, Microsoft Word, Microsoft Excel – (macros, pivot tables), ICD-9 coding

Contact this candidate