Administrative Assistant Customer Service

Linda Davis

**** ******** **.

Dallas, NC ***** Cell: 980-***-****

*************@*****.***

Career Overview

Committed and motivated Administrative Assistant with exceptional customer service and decision making skills,

strong work ethic, professional demeanor and great initiative. I am dedicated and focused. I excel in prioritizing,

completing multiple tasks simultaneously and following through to achieve project goals. Seeking a role of

increased responsibility as well as authority in due time.

Highlights

Schedule Appointments Credentialing and Re-credentialing

Medical Records and Referrals Insurance eligibility verifications

Professional and mature EMR systems

Microsoft Office Employee training and development

Medicare Part A and B Paper Charts Excellent communication skills

Chart Auditing Skilled multi-tasker

Answering phones Positive Attitude

Able to create and implement effective systems Delayed Certifications

Experience

Administrative Assistant, 10/16/15- 12/15/16

Heritage Healthcare – Cayce, Columbia, and White Rock/Chapin SC

Audited paper and EMR Medicare charts at three facilities. Traveled to various doctor’s offices to obtain signed documentation when necessary. I scanned, filed, and faxed documents daily. I answered phones and communicated daily with various doctor’s offices concerning signed documentation. I managed the EMR tracker, docprint screen, and treatment census’ at each facility. I ensured that all documents were signed and in patient’s chart, ready each month for triple check and to be audited at any time by Medicare. I wrote delayed certification on documents not signed by the doctor within the certification period. I maintained technical audit sheets for two of the three facilities. I also created and maintained spreadsheets for two of the three facilities.

Administrative Assistant, 01/2015 - 06/2015

Luke Medical Clinic - Mt. Holly, NC

Managed the receptionist area, including greeting patients and responding to telephone and in-person requests for information. I maintained the front desk and reception area in a neat and organized fashion. Dispersed incoming mail to correct recipients throughout the office. Made copies, sent faxes and handled all incoming and outgoing correspondence. Scheduled, confirmed, and canceled appointments. Created new patient charts as needed. Assisted with Medical Records and Referrals as needed. Performed CAQH updates for credentialing and re-credentialing as needed.

Executive Board Secretary for the Student Government Association, 08/2012 - 05/2013

Gaston College - Dallas, NC

Scheduled Executive Board meetings and assisted with meeting materials and agendas. Collaborated with other administrative team members, human resources and the finance department on special projects and events. Wrote and distributed meeting minutes to appropriate individuals. Recruited, retained and developed staff. Worked all school events sponsored and or created by the Student Government Association. Participated and attended the Regional Student Government Association Conference as well as the N4CSGA Conference.

Education

Gaston College - Dallas, NC

Certification Certified Nursing Assistant, Medical Assisting, Licensed Practical Nursing

I began studying at Gaston College in the Fall of 2009. I completed the Certified Nursing Assistant program and obtained my certification in Spring 2010. I continued my education at Gaston College doing prerequisites for the Registered Nursing Program. In 2013, I was accepted into the Medical Assisting Program. I was forced to quit the program due to pregnancy complications. I was then accepted into the Licensed Practical Nursing program in April of 2013. I began the LPN program in August 2013.

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