Customer Service Manager

Location:

Charlotte, NC

Posted:

February 27, 2017

Contact this candidate

Resume:

Terri N. Thompson, CCIM, CSM/CMD

**** ******** ****

Charlotte, North Carolina 28273

Mobile: 803-***-****

Email: ***************@*****.***

Objective/Summary:

To obtain an property management, accounting, and or property administration position where my experience and skills in commercial real estate can be used to facilitate business development, value creation and meet the strategic goals. I am a dedicated professional with strong management, financial accounting and technical skills, extensive experience in problem solving with excellent communication and interpersonal skills. Experience Overview:

2012–Present Kimco Realty Corp Charlotte, NC

Controller, Southeast & Puerto Rico Regions

• Accountable for the accounting, financial reporting and property administration operations of two regions totaling 12 million square feet gross leasable area, 76 assets and 2,200+ tenants.

• Production and review of periodic financial reports and maintenance of accounting records.

• Compliance with comprehensive set of controls designed to mitigate risk and enhance the accuracy of the company’s reported financial results.

• Work with internal and external auditors to verify compliance with company policies and procedures, as well as GAAP.

• Ensure proper accounting of all acquisitions/dispositions of assets within the region.

• Responsible for fixed assets for existing and development projects. 2010-2012 Kimco Realty Corp Charlotte, NC

Senior Manager, Property Administration

• Responsible for all phases of property administration.

• Responsible for hiring, training, mentoring and supervising staff of up to 24 associates to maintain company policies and procedures.

• Monitored abstraction and auditing of tenant leases. Responsible for interpreting difficult lease and contract clauses.

• Accountable for all income streams, including billing of annual common area maintenance and real estate tax reconciliations, reoccurring rents, percentage rents, marketing fees and additional charges.

• Collection of accounts receivables and reducing outstanding balances by 28% from $6.9 M. to $4.9 M in 6 months.

2008-2010 Wolford Development, Inc. (Owner/Developer) Chattanooga, TN Director of Property Management & Accounting, Retail Shopping Centers

• Established property management department, including full responsibility for property management, property administration, accounting and tenant coordination.

• Conducted full audit of all tenant leases and developed a process for abstracting leases, increasing income by 8% within the first year.

• Prepared monthly CAM billing escrow calculations and year end CAM, RET & INS reconciliation process.

• Developed monthly, quarterly and annual financial analysis.

• Collection of all accounts receivables, as well as non- monetary obligations such as insurance certificates, HVAC inspection reports and monthly sales reports.

• Responsible for recruiting, hiring, mentoring and supervising personnel.

• Responsible for appealing real estate tax assessments.

• Responsible for monitoring and distribution of tenant improvement allowances.

• Developed policies and procedures manual, including development of all management, accounting, administrative and leasing departmental forms and processes.

• Developed and executed strategic growth plans with leasing and property management with emphasis on cash flow improvement and NOI growth.

• Maintain overall responsibility for property level budgeting, tracking of monthly financial performance of each asset, including, but not limited to, the preparation of annual business plans.

2000–2008 Eden’s Columbia, SC

Asset Manager, Retail Shopping Centers

• Maximized the value of the current assets while developing a strategic plan for the growth and value appreciation of 47 assets encompassing 5.2 million sq. ft. gross leasable area.

• Oversaw the property administration/management of the existing assets with a focus on creating long term value.

• Performed tenant analysis, supervised lease audits and developed new lease abstracts.

• Responsible for collection of accounts receivables. Coordinated weekly collection meetings and reduced outstanding balances by over 27%.

• Provided leadership to the entire team (property managers, accounting, property administration and leasing) with focus on NOI growth.

• Reviewed and supervised estimated monthly CAM billing and year-end CAM, RET & INS reconciliation processes.

• Maintained overall responsibility for property level budgeting, tracking monthly financial performance and prepared annual business plans.

• Managed staff ranging from 8 to over 20 associates. 1990-1999 The Richard E. Jacobs Group

General Manager, Regional Enclosed Shopping Centers- Tulsa Promenade (Tulsa, OK), Chesterfield Mall (St. Louis, MO)

• Enhanced and preserved the physical asset

• Developed and executed operational budgets.

• Developed and executed annual business plans including, but not limited to, financial analysis, future development, marketing analysis, leasing and operational plans.

• Developed and executed the annual marketing plan including, but not limited to, research analysis, situational analysis, objectives and strategies, and advertising and promotions.

• Supervised tenant construction and design.

• Developed temporary tenant program including negotiations, lease administration and collection of rents, resulting in an additional $550K income within 2 years.

• Recruited, hired, developed and mentored department managers and key staff. Managed staff of 20 to 60 associates.

Education:

Bachelor of Business Administration Columbia College, Columbia, MO CCIM: Certified Commercial Investment Manager

ICSC: CMD - Certified Marketing Director

ICSC: CSM - Certified Shopping Center Manager

Member - International Council of Shopping Centers Member - CCIM – Charlotte Chapter, 6 years

Member - National Association of Realtors, 6 Years References:

• Paul Puma

Regional President – Southern Region

6060 Piedmont Row Drive South

Suite #200

Charlotte, NC 28287