Management Project

YOLANDA BERNARD, B.A., M.C.T.S., M.C.P.,

*** ******** *** *.*., Calgary, AB T3G 1X3

PH: 403-***-****/ 403-***-****, E-Mail: **************@*****.***

SUMMARY OF PROFESSIONAL SKILLS

Proven success in delivering innovative business solutions through strategic, and tactical planning and implementation

Demonstrated track record for successfully managing small to large projects from start to finish

Highly motivated to fully comprehend the ASK and to ensure understanding client needs, and project delivery success

Over 10 years of IT experience including infrastructure design, information management, enterprise content management, records management, security, risk management, training, systems planning and implementation

SME for Opentext Livelink, and Microsoft SharePoint Server infrastructure planning, implementation, maintenance and optimization

Experience in eliciting business drivers including problems, opportunities and constraints associated with information systems (people, process, and technology) supporting production and operations (field and corporate) activities

Experience producing business requirement, Use case, Functional design specifications, System requirements, and Gap analysis

Proven ability to work with clients in understanding the current “As Is” state, and analyzing and defining “To Be” state to ensure successful systems implementation

Work with stakeholders to build solutions beyond the boundaries of existing industry practices and mindsets to add business value

Proven Information Life Cycle Management engagement for information, and enterprise content management including planning, implementation, governance, taxonomy, metadata build, and relevant industry best practices

Excellent interpersonal, analytical and communication skills

PROFESSIONAL EXPERIENCE

Senior Business Analyst – PMO, Brookfield Renewable Energy, 08/2016 – December 2016

Plan and received approval for Integrated Change and Communication Management for SharePoint 2016 Online Implementation

Information Gathering and Elicitation Requirement workshop and sessions for SharePoint 2016 Online Implementation

Review and provide feedback to vendor SharePoint architectural design for SharePoint Cloud implementation

Worked with Compliance and Security to develop file plan, and metadata mappings to support SharePoint search infrastructure

Provide guidance and consultation for Office 365 implementation alignment with SharePoint 2016, RecordPoint, and Harmon.ie

Prepare Governance Plan and Strategy for SharePoint 2016 Online Implementation

Information Gathering and Elicitation Requirements sessions for Salesforce CRM Implementation Project

Prepare Project Charter for CRM Salesforce and received sign-off

Analyze and document client business requirement and processes, and communicate requirements using conceptual model, process models including use case, data dictionary and volume estimates

Prepare and received approval for Requirements Traceability Matrix and Business Requirement Document

Design SharePoint mockups and validate against requirements

Investigate issues, identify root cause, recommend and drive solution

Prepare and facilitate meetings and presentations to business clients

Senior Business Analyst/Consultant, Online Business Systems, 04/2016 – 10/2016

Work with vendor on bidding strategy for new opportunity to better address customer requirements and hot buttons

Work with vendor to prepare and completing requests for proposals responses and due diligence questionnaires

Conduct interviews and requirements gathering sessions for Potash various international sites to support OBS bid

Presentation to RFP Evaluation Committee for Employee Productivity and Document Management Program

Consultant on vendor response on EPDM SharePoint Governance, Security, and Quality Assurance

Contribute to RFP questions, and answers database for EPDM Program

Senior Business Analyst, Suncor Energy Inc., 09/2014 – 02/2015

Facilitate information gathering workshop with key stakeholders, and subject matter experts to define the scope and requirements

Facilitates information gatherings sessions with SME for user cases and document current processes, pain-points, and constraints

Define, and manage project scope consistent with the Geology, Geophysics, and Geosciences Information Management Project

Conducted reviews of audit logs pertaining to critical information s encompassing review of Livelink/IBM generated reports

Identify business group’s strengths and weaknesses in managing content and make recommendations for improvements

Plan project implementation, including stakeholder management, gap analysis, risk assessment, quality control, and close-out processes

Design information management solution with emphasis on future information landscape, business processes, and security standard

Successfully amalgamate the Geology, Geophysics, and Geoscience department content from disparate sources to new Livelink site

Work with Change Management on Communication and Change Management strategy and plan

Work with internal and external technical staff to implement business focused content management solutions

Communicate effectively with clients to identify needs and evaluate alternative business solutions with project management

Perform project audits and assessment to assist stakeholders in determining “Go-No-Go” decisions for E&P projects

Work to improve operational efficiencies delivering and reporting on content management services both within the team and to clients

Track the progress and quality of work being performed by external partners that are required to deliver on client initiatives

Develop Exploration and Production Information Management Governance and Best Practices Guide

Plan and provide training, hand-off sessions, lessons learned to the business as part of the close-out processes

YOLANDA BERNARD, B.A., M.C.T.S., M.C.P

PH : 403-***-**** E-Mail : **************@*****.*** pg.02

Senior Business Analyst/Project Manager, Talisman Energy (contract) 06/2014 – 09/2014

Work with Senior Project Manager in the initiation, planning, execution, monitoring, and project closeout phases

Create project charters for Capex/Opex projects for steering committee approval

Work with BA team to develop a framework for Information Management – SharePoint 2010 Implementation

Develop Business Analyst Toolkit to improve service delivery to Talisman client

Work with Communication to develop slide deck for Change and Communication forTalisman – global

Work with clients to complete Opportunity Assessment, BRD, Thin Charter, and Roadmap for SharePoint implementation

Project Lead on new HSE SharePoint 2010 Connect site planning, and implementation

Facilitate information sessions to gather requirements “AS-IS” and design new “To-BE” state or repurpose SharePoint site

Work with client to develop their SharePoint landing page, intranet web presence, content migration, and workflows

Migrate content from disparate sources such as Shared Drive, and Documentum using Metalogix Control Point

Work with Information Management team on SharePoint Governance and Best Practices

Work with client to build taxonomy and metadata structure for concept searching

Plan and complete stakeholder close-out and acceptance processes

Project Lead, e-Discovery, TransAlta (contract) 09/2013 –06/2014

Plan strategic roadmap for SMART Data Management for implementation

Plan strategic roadmap for IT Litigation e-Discovery roadmap for implementation

Prepare Big Data presentation using research, and statistical data including KPI, and other matrices

Design and build SharePoint site for IT Litigation maintenance for all e-Discovery activities

Responsible for the systems administration of the SharePoint Litigation sites (SharePoint 2010)

Executing on projects involving the identification, collection, processing, review, and production of electronic data relevant to litigation or regulatory investigations; including work performance reviews, and exception reports

Coordinate with IT in gathering of evidences to verify compliance to approved security baselines for various operating systems and internal server databases

Plan Change and Communication Management and received approval from management

Consultation and advisory role with Enterprise-partners in Legal, Finance, and Audit on solutions for e-Discovery

Address difficult and complex problems and effectively implement and explain solution to internal clients

e-Discovery Project Lead for SharePoint 360 pilot project

e-Discovery Project Lead for Telephony Upgrade - Mobile services 2013 Project

e-Discovery Project Lead for Data Centre Sustainment Program - Storage & Backup Sustainment Refresh; and Avamar Implementation

Engage stakeholders in the design, validation, acceptance testing, performance metrics, and implementation for migration of workloads from blade/enclosure environments to Vblocks

Develop records management security, and governance strategies for management review and approval

Engage stakeholders throughout disaster recovery documentation update to ensure governance and other regulatory compliance

Senior ECM Business Analyst, Husky (contract) 09/2012 – 04/2013

Successfully plan, and implement communication plan while managing stakeholder expectations

Contribute to resource planning, scheduling, and issues management

Monitored project activities and advised staff of issues due to resource availability

Complete Project Plan, Communication Plan, Change Plan, and resource planning and benchmarking to ensure project success

Successfully rebuilt stakeholder relationship by re-establishing trust through honest communication, building team cohesiveness, on-going education on Husky’s strategic ECM goals, and best practices

Interview, and facilitate workshops to gather, and identifying business processes, pain points, requirements, and success factors

Engaged SME for midstream, and downstream New Ventures, Business Development, and Scheduling in understanding user requirements and articulating them into User Requirements Specifications

Engage with business in identifying, and determining the best resource for information sharing, storing, retrieval and management

Consultant on SharePoint 2013 planning and implementation project to ECM team

Analyze and translate information gathered to plan and implement strategic solutions in-line with the organization, department, line of business, and Enterprise Document Management goals and direction

Evaluate “As Is” information structure, and implement “To Be” structure in accordance with current ECM strategic goals

Build taxonomy, metadata, and relevant business process dictionary to support searchability, and findability for business records

Facilitate sign-off sessions for major milestones such as the Document Design Management sign-off

Plan and implement “Toss Recycle and Inventory Activity Plan”, and collaborate with client to develop strategy for content cleanup, deleting, migrating content to Livelink/SharePoint, and Business Rules

Build loader sheets for testing and production migration from shared drive source to Livelink

Plan and conduct Quality Assurance, and UAT testing standard with the business

Collaborate with stakeholder to develop business rules for unstructured content to support business culture, behavior, and user adoption

Environment: PMP, Agile Software Development, UML – User Case/Process Diagrams, Brainstorm - JAD session

YOLANDA BERNARD, B.A., M.C.T.S., M.C.P pg.03

PH: 403-***-**** E-Mail: **************@*****.***

Senior ECM Business Analyst (contract), Encana 06/2012 – 09/2012

Provide consultation services to the business in analyzing business process, and translating business needs into SharePoint technology

Plan, and facilitate brainstorm sessions with stakeholders to gather information in determining business process, and solution needs

Collaborate with customers to analyze impact of proposed changes on software, including gap analysis, and risks assessment

Plan, design, and implement SharePoint sites, and services for Enterprise deployment with positive feedback from clients

Provide consultation services on SP logical and physical architecture planning and implementation project

Plan SharePoint hybrid training for enterprise wide SharePoint adaptation

Plan and facilitate SharePoint orientation and training to site owners, and users

Plan, and design integrative hybrid training model based on careful analysis of learner survey responses in determining learner demographics, life experiences, learning styles, and learning motivations for the unique corporate culture

Evaluate Microsoft Productivity Hub solution, and design demo SharePoint Knowledge and Information Portal (SKIP)

Facilitate evaluation, information, and consultation sessions on Nintex workflow 2010

Procurement Lead for Nintex workflow 2010 SharePoint integration project

Installation and administrative lead for Nintex workflow test, development, and production environment

Plan and write training manuals for Nintex workflow for Basic, Intermediate, and Advanced users

SharePoint Governance Lead responsible for planning, and implementing a strategic “Policy, Process, and Procedures” in accordance with Encana’s strategic business goals, unique culture, and dynamics

Environment: PMP, Change Management, Agile Software Development, UML – User Case/Process Diagrams, Brainstorm sessions

Business/Technical Analyst, Teck Coal, 09/2010 – 05/2012

Provide consultation services to the business in analyzing, and translating business requirements into SharePoint solutions

Facilitate meetings with stakeholders to gather information, analyze, build, and deploy the appropriate SharePoint solution

Active implementation team member on topology and design including server configuration and networking infrastructure to ensure robustness and scalability requirements

Complete Change and Communication Management plan for individual project as required by sponsor

Consult with client to identify key requirements, define project charter, plan, and status reports

Facilitate user requirements workshops with SME to build use cases, and process diagrams

Conduct meetings with development throughout the development life cycle

Identified current processes and systems gaps including workflows to developed potential solutions

Tactically design business process models for business solutions such as workflows, and portals

Managed stakeholder expectation and resolve conflict, and related issues

Consultant for SharePoint 2007 to SharePoint server 2010 platform

Manage, and provide on-going communication to stakeholders including Service Management, clients, and team members throughout the Change/Incident Management cycle

Project: Help Training and Development Portal/Engineering Records Management

Lead for corporate “Help and Training” site collection, and “Registration” solution

Lead for Engineering Records Management site solution

Conduct information gathering meetings and workshops with stakeholders

Migrate content from disparate sources using Metalogix and Idera SharePoint migration

Perform analysis and quantify business impacts of proposed changes on the infrastructure

Direct the planning, design, and administration of the Help and Training/Engineering site

Configure third-party data sources for reporting, and displays in SharePoint list and library

Created wireframes, and mockup for each component and perform presentation to the sponsor, and stakeholder

Liaise with development to build customize code, test, and implement the required solution

Worked with stakeholders to build taxonomy, and metadata structure improving the ability to search and find content

Software procurement for third party application add-ons

Environment: PMP, Change Management, Agile Software Development, UML – User Case/Process Diagrams, workshop sessions

Middleware Application Consultant, IBM, 02/10 – 09/10

Primary lead on SharePoint 2007 infrastructure support and projects for Suncor/Petro Canada amalgamation

Work with Suncor SharePoint Architect as IBM SME Suncor/PetroCanada new SP architecture

Security Analysis and Monitoring - Websense Cyber Security, RSA SecurID, and Oracle Identity Manager

Perform Administrative duties for Oracle WAM – server updates, troubleshooting, monitoring, and security access

Perform RSA SecuId Administrative duties include issuing tokens, application patches, upgrades, and troubleshooting

Generate analytical reports from Websense to identify potential threats, and risk for management

Actively worked with IBM/Suncor team in resolving SharePoint issues including site rendering, taxonomy, and metadata

SME to IBM/Suncor MDAPPCAN for SharePoint, Livelink Server, RSA, and VMware LabManger

In-class trainer and facilitator for SharePoint, VMware LabManger, and RSA server

Provide installation, maintenance, and troubleshooting for Middleware Applications including legacy ETL Oracle/SQL reporting

Environment: PMP, Change Management, Agile Software Development, UML – User Case/Process Diagrams, workshops sessions

YOLANDA BERNARD, B.A., M.C.T.S., M.C.P

PH : 403-***-**** E-Mail : **************@*****.*** pg.04

Messaging Administrator, Precision Drilling, 09/08 – 12/09

Troubleshoot and resolve Lotus Domino Server, and Blackberry infrastructure issues

Liaise with IBM, BES, and Microsoft on resolving systems, and infrastructure issues

Design, and implement Messaging Infrastructure test environment

Provide administration, maintenance and upgrade for Lotus Domino Server/Blackberry Enterprise projects

Manage and provide oversight for Change and Communication management in deploying new software and technologies

Manage license renewal Lotus Domino Server, BES, McAfee, and Postini, Symantec

Administration of Google/Postini anti-spam, and anti-virus filtering service for BES, Lotus Domino Servers

Provide security protection to the company’s data, documents, financial records and other relevant information

Conducted initial reviews of audit logs pertaining to critical information systems encompassing review of weekly-generated reports and identification suspicious activities

Plan and implement backup, and disaster recovery plan for Lotus Domino Server/BES

Provide records and information management support to staff

Develop testing scenarios, templates, and scripts for QA

Managed escalated issues from Service Desk Tier II

Plan, and facilitate workshop, and training sessions for internal staff

Environment: PMP, Change Management, Agile Software Development, UML – User Case/Process Diagrams, workshops

Tier III Operations Analyst, Incident Management, Microsoft Canada, 07/07 – 07/08

Support SharePoint Portal Server 2007 (MOSS 2007), Windows SharePoint Services 3.00 (WSS 3.0)

Provide Incident Management service for SharePoint, IIS, and SQL servers by resolving issues on first contact

Perform network analysis to identify, and explore problems of all software including packet analysis, and hardware within the network

Conducted initial reviews of audit logs pertaining to critical information systems encompassing review of weekly-generated reports and identification of suspicious activities

Lead post mortem investigations into high impact failures, and update incident management database

Portal management and project lead for customized SharePoint portal for Microsoft external clients including Energizer, and Coca Cola

Perform Portal server maintenance and support for in- house developed SharePoint internet, intranet, and extranet portals environment

Troubleshoot and resolve SharePoint administration, taxonomy, search, web parts, site navigation, and site rendering issues

Analyze, troubleshoot, and provide performance tuning for SharePoint Server/SQL database using SharePoint GUI, stsadm commands, and in-house business intelligence, and analytical tools

Provide backup, site restoration of portals, patches, analytical reports, and updates to client servers

Provide Incident Management service by resolving issues on first contact, work-around, and contribute to post-mortem reports

Actively communicate with all stakeholders including Service Management, Clients, and Team members

Actively contributed to SharePoint Troubleshooting Guide

Environment: PMP, Agile Software Development, ITIL, Change Management, SDLC

IT Infrastructure, and Project Analyst, Sherbourne Health Centre, 06/06 – 07/07

•Team Lead for planning new rollout of ThinClients in Windows 2003/Domino Server including procurement of new Thinclients

•Provide in-house training, and support for CliniCare patient-centric healthcare database

•Document and enhanced current IT policy to reflect new IT direction on security, internet-intranet email, asset management, and enterprise procedures

•Collaborate with leadership team, and staff in conducting system wide needs analysis

•Design, develop, and successfully implement IT asset management database

•Set-up Avaya IP telephone, patch, install, and troubleshoot new Cisco telephony systems

•Provide desktop support to client installing, re-imaging, and troubleshooting

Environment: PMP, Agile Software Development, ITIL, Change Management, SDLC

YOLANDA BERNARD, B.A., M.C.T.S., M.C.P

PH : 403-***-**** E-Mail : **************@*****.*** pg.04

TECHNOLOGY OVERVIEW

Platforms and Environments: Windows Server 2010 - 2008 W7/XP, SharePoint 2013/2010/2007, Livelink, IBM Filenet, Metalogix, Idera, Stsadmin, SQL Server 2005/2000, .Net, Exchange Server, Lotus Domino Server 6/8, Blackberry Enterprise Server 4/5, Citrix Server, RSA Server, Websense, VMware Server, Lotus Domino Server 5/6, IIS, DNS, WINS, DHCP, TCP/IP, Cisco Routers

CRM Packages: SalesForce CRM, Epicor, eFrontOffice version 7.20, Sunnet SAP, and CliniCare

Call Management Systems: Remedy, ServiceNow, ChangeGear, Intuit Trackit Vers. 5.0 & 6.0, Heat, Siebel Call Centre

Applications: Dynamics SB, Nintex Workflow 2010, MS Office Suite (Word, Excel, PowerPoint, Visio, Access, InfoPath, MS Project), Livelink, OpenText Sever, Documentum, Oracle WAM, IBM Maximo Terminal Server 2000, Denika, Symantec Anti-Virus/Spam, Postini, E-Trust Antivirus, Tivoli, Ghost

EDUCATION

Career Academy - Agile Certification (2017)

PMP – Mount Royal University, 2016 (PMP Certification - Exam Pending)

Change Management – Mount Royal University, 2017, (Final Credits In-Progress)

B. A., Psychology/Minor Computer Science, York University, Toronto, 1999

ITIL V3 – PeopleCert, 2011

MCTS – SharePoint 2007

MCP, MCSE/A+, Trios

REFERENCES: Available upon request

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