Customer Service, Production Scheduler, Material Planning

Deidre Murphey

*** ***** ***** ****** ****, Arizona 85208

Mobile Phone: 480-***-**** E-mail: **********@*****.***

Objective

I would like to use the knowledge that I have accrued in a manufacturing environment as a Production Control / Material Planner at a company where I can utilize my experience and continue to learn while enhancing the company’s productivity and reputation.

Education

Arizona Institute of Business & Technology, Business Administration (08/1989)

Graduated with 4.0 GPA

Excelled in learning basic macro and programming skills using Lotus 123 and dBase

Management Skills

Experience

Office Manager / Production Planner (05/1990 – 04/2014)

Phoenix Spring Company, 2032 South Industrial Park Avenue, Tempe, Arizona 85282

Manage front office personnel, Production Control & occasionally Shipping/Receiving

Database setup (part number, description, revision, product code, commodity code, specialized manufacturing or shipping requirements, other miscellaneous information as required by blue print or other department heads)

Document control - Wrote, managed and updated procedures, work instructions, as required by company policies, customer requirements, NADCAP, ISO/AS and other regulatory policies.

Material Requirements Planning (MRP) - Download customer forecasts, prepare for upload into Visual Manufacturing software, run MRP daily meeting specific criteria

Create Work Orders ensuring cost effectiveness of the quantity, release with required documentation to appropriate department

Meetings with various departments to review open work order or customer order status to ensure on time delivery

Customer contract / purchase order review - verify all customer requirements can be met, including but not limited to price, delivery, part id & revision, compliance with company policies and abilities, DFAR / ITAR requirements

Enter Customer Orders

Customer Service – contact or respond to customer inquiries with regard to request for quotes, order status or expediting information in a timely manner

Communicate & process schedule changes as they arise for internal departments & customers

Involved in various customer long term contract price negotiations

Negotiate vendor pricing and lead-times

Place purchase orders with vendors in accordance with customer, blue print and Work Order requirements

Create and reconcile vendor open purchase order reports to ensure timely delivery

Inventory Control

Process and Reconcile Vendor Managed Inventory (VMI)

Monitor and Analyze monthly On Time Delivery for customers (Assisted in maintaining an average of 98% on time)

Blueprint reading

Compile Export documentation IAW Department of State, Commerce and Treasury watch lists as required

ISO/AS Internal Auditor

Prepare Return Material Authorization’s (RMA)

Accounts Payable – Review vendor invoices for discrepancies, input invoice, perform check runs

Accounts Receivable – Create invoices from shipping pack lists, review for discrepancies, apply payments to corresponding invoices, collections

Assist Human Resource department with new hires, benefit explanations and preparing employee information for open enrollment period

Assist upper management as needed

Skills

23+ years of experience in a Manufacturing environment

15 years of Managerial experience

Dependable

Experience using Visual Manufacturing, MS Office (Excel, Word, Outlook), early version of Peachtree Accounting, dBase

Strong Customer Service skills

Interpersonal skills, work well with all levels of staff

Self-starter; Learn Quickly

Strong Organization skills

Resourceful

Proactive

Detail Oriented

Ability to Prioritize & Multi-task

Great writing skills

Accurate typing skills

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