L. Lisa-Marie Hyman-Walker, M.Ed.

Sr. Instructional Systems Designer/Training Manager/Curriculum Developer

Ms. Walker is a seasoned educational technologist who approaches every project with a renewed passion and a fresh outlook. She is creative and has the state of the art and cutting edge skills which are necessary to deliver effective, meaningful and engaging learning, whether virtual, asynchronous, or in real-time. Lisa-Marie is currently seeking employment as a Technical Trainer, Technical Writer, Instructional Designer, or Educational Professional.

Strengths

A very quick study and able to hit the ground running in most any environment

Autodidactic – ability to learn technical applications with little to no assistance

Excellent communication skills – both written and verbal

Sharp graphic design and multi-media skills

A team player with the ability to wear multiple hats who is also unafraid to lead and assume responsibility

Analytical with great problem solving skills

Experience

July 2003 - December 2016

Lead Paralegal/Trainer

The Law Firm of Attorney E Duane Jones and Associates

Provided contractual and temporary services to include the following:

Training new paralegals and interns regarding internal office procedures

Preparing and presenting new hire orientations (including ILTs and WBTs)

Training attorneys regarding federal electronic filing procedures (created WBT)

Maintaining the attorney continuing education schedule, menu and library

Writing and editing demand letters

Preparing settlement packages

Analyzing depositions, summary judgments and other legal documents

Providing legal assistance in court including voir dire and jury selection

January 2012 – August 2012

Training Manager and Campaign Strategist

The Committee to Re-Elect Congressman “Hank” Johnson

Contracted to the Office of Congressman Henry “Hank” Johnson to support re-election through the use of state of the art training models and software/technical solutions including the following responsibilities:

Consulted/collaborated with SMEs and stakeholders to determine specific organizational training visions

Scoped and analyzed current technologies and software solutions pertaining to geo-political, statistical, and demographic data

Created and facilitated presentations to solicit feedback and “by-in” from stakeholders, leadership, Congressman, and staff

Designed and developed six (6) scaled, fine-tuned, blended solutions for curriculum and training for two (2) data bases:

oNGP (National Political Database) – a technical software application

oVOTEBUILDER - a demographic software application

Facilitated learning directly via leader-led and virtual mediums

Designed and administered assessments for levels 1 through 3 (Kirkpatrick)

Provided project management for full implementation of new systems

Designed and created a learning resource lab for Congressional Staff

Recruited and hired support and volunteer staff

Trained and supervised support staff and volunteer crew

Wrote scripts and e-blasts for door to door visitors and call center staff

Managed and maintained $250,000.00 budget

Solicited for campaign donations and philanthropic support

Planned fund raising events, debates and public appearances for the Congressman

December 2010 – August 2011

Training Manager/Sr. Instructional Systems Designer and Developer

AT&T (Computer Resource Solutions) - Atlanta, Georgia

Contracted to AT&T to design and develop WBT, CBT, Virtual, and Blended, and ISD initiatives and simulations for enterprise-wide technical implementations and training efforts to include the following:

Facilitated leader-led and virtual instruction

Managed complete TTT processes and implementations

Trained support staff to facilitate TTT initiatives

Provided services to include the complete ADDIE process

Designed and developed SCORM based courseware, modules, and lessons

Designed curriculum for multiple technical support groups

Designed and converted virtual instructor led initiatives

Designed and developed blended and virtual courseware

Created job aids and other learning resources

Designed storyboards and templates for e-learning

Designed and created simulations for e-learning

Wrote and designed assessments (Kirkpatrick’s 1-3)

Tested lessons and courses for accuracy, process flows, and instructional soundness

Analyzed technical processes and procedures

Conducted field trials

Networked with SMEs to scope project specs, to determine actual learning objectives, and to gather feedback for improvement

Designed and created media graphics for e-learning

Evaluated curriculum and courses for effectiveness and adherence to adult learning principles

Assisted team members with peer reviews

October 2006 – March 2009

Sr. Instructional Systems Designer and Curriculum Developer

T-Mobile, USA – Bellevue, Washington (contract to perm)

Contracted to T-Mobile Corporation to design and develop curriculum and training initiatives for Sales, Retail, Leadership, Technical Care, Customer Care, Advanced General Care, and New Hire channels with responsibilities including the following:

Managed multiple, ongoing projects from start-up to post mortem

Managed learning systems and designed curriculum, coursework, and other instructional deliverables for senior/executive level leadership and sales channels within the organization

Analyzed and evaluated current education and training needs (gap analysis) and designed resolutions (using the ADDIE Method)

Designed, coordinated, and presented “learning cafes,” in-services, and “teach-backs” for peers and cross functional team-mates

Trained new hires and junior instructional systems designers

Supervised/managed new hires and junior ISDs

Designed and coordinated all UAT – Testing and train-the-trainer sessions for department

Conducted TTT workshops

Presented New Hire Orientations and Call Center/Customer Service training seminars

Delivered and Presented VLT modules to distance and virtual learners

Audited current curriculums and policies for conformance/adherence to adult learning theories and principles

Peer-reviewed curriculum and content for instructional soundness

Provided project management and support to assure that team deliverables maintained healthy statuses throughout project lifecycles

Coordinated research efforts for the purpose of determining appropriate learning platforms (traditional/ILT, WBT, CBT, or VLT)

Coordinated and collaborated with external vendors and partners regarding outsourced training initiatives

Tracked and maintained student and course status via the learning management system/LMS and resolved systems and student related issues

Promoted on-line, distance learning, and social networking as alternative educational mediums

Maintained and monitored the organizational blog, wiki, and social networking forum (for appropriateness)

Scoped various learning 2.0 technologies and provided in-services to team and stakeholders

Designed remediation initiatives for skill-building labs and tutoring

Designed Coach Companions, Quick Trainer Guides, Participant Workbooks, User Manuals, Brochures, and Promotional Flyers

Responsible for managing $2,000,000,000.+ training budget

Evaluated learning through interviewing, shadowing, testing, surveying, etc.

Evaluated learning using all Kirkpatrick’s levels

Special Achievements:

Designed an electronic process form titled the “ID PTE” (Instructional Designer’s Pre-Training Estimate) which mapped the procedures for determining the cost and projecting the ROI of an initiative or project prior to full analysis. The form/process uses a backwards approach by calculating the cost of each contributor involved in the project life cycle, ranging from customer services reps, PMs, IDs, Web Developers, Trainers, etc. It provided as much detail as how much time reps would lose in productivity while in training. +This process netted my organization over $800,000 in the first quarter of its inception via man hours saved.

June 2006 - August 2006

Instructional Systems Designer and Trainer (Contract Employee)

Global Consultants, Inc/GCI (IT and Technical Resource Placement Agency) - Morristown, NJ

Contracted to IBM to assist with the design, development, and training of a multiple conversion event for Capital One, Corp. which included the following duties:

Provided consultation as technical writer, lead for peer review/editing, and for technical documentation QA

Translated Business Solutions Documents into specific learning objectives and tasks

Trained junior designers on state of the art WBT and CBT technologies and protocols

Analyzed call center customer rep duties

Consulted and networked with SMEs to define current call center workflows, policies and procedures

Created and developed call center performance support strategies

Wrote/designed content and curriculum for instructor led courses, modules, lessons, and assessments

Wrote course objectives, created performance measures, and assessed performance

Designed and developed formative and summative evaluations

Trained trainers and end-users on newly implemented customer service procedures, protocols, GUIs, and mainframe systems

Designed storyboards and templates for ILT and WBT/CBT

Devised and maintained a training calendar for all newly implemented courses

Designed and developed simulations and screen captures for web based training using IBM Simulation Producer and Content Producer applications

Created a style manual to standardize design and development procedures, formats and guidelines

Developed a functional, technical, and professional workflow glossary

Special Achievements

In this capacity, I challenged myself to learn three new, highly technical software applications in a relatively short period of time while training others simultaneously. As such, I was instrumental in producing the contractor’s deliverable on time, within budget, and above expectations.

July 2003 – December 2016

Instructional Systems Designer and Trainer Intern

Graduate Student pursuing Master of Education

The Law Firm of E. Duane Jones & Associates - Decatur, Georgia.

Provided systems analysis and design, project management, and training services to include the following:

Designed and developed ILT curriculum and training initiatives for software and research systems such as LexisNexis, Lois Law, Summation, and Concordance as well as Microsoft Word and PowerPoint

Trained support and clerical staff on legal research, software applications, and general office procedures

Acquired legal research and document management systems, educational aids, and training materials for firm

June 2001 – June 2003

Registrar/Enrollment Manager

Georgia Department of Technical and Adult Education (DTAE) - Atlanta, Georgia.

Provided oversight and leadership for the complete registration process, records management, enrollment management, student services, and training for two State technical colleges (North Metro Technical College and Atlanta Technical College) including the following duties:

Served as official institutional records keeper and manager

Recruited, hired and managed four (4) institutional departments consisting of five (5) directors and twenty-two (22) employees

Managed budgets and fiscal planning for four (4) departments totaling $1,500,000.00+

Compiled and analyzed attendance and retention statistics to track graduation rates

Devised and maintained the institutional on-line training calendar

Managed and maintained the institutional LMS

Designed, developed, implemented, and evaluated enrollment management training initiatives including student application processing, registration procedures, customer service protocols, and conflict management procedures

Developed policies and initiatives for institutional online learning programs

Developed and presented new student orientation programs

Designed and facilitated student retention programs and strategies

Oversaw the counseling and program/career advisement process for incoming students

Provided leadership and training as institutional BANNER Data Systems Specialist

Trained all faculty and staff in the use of registration procedures and tools

Compiled statistical reports and other institutional data for accreditation (self-study) and State Peer Reviews.

Created articulation agreements to facilitate transfer of educational credits/units with other institutions

Composed/created supplemental course materials such as PowerPoint presentations, instructional handouts, reference guides, glossaries, demos, etc.

Used the BANNER system to admit and register students, place holds, create schedules, set curriculums, etc.

Served as IPEDS “Key-holder” for Federal Government data submissions and updates

Provided services as Chief Deputy and Proctor for DANTES Exams, Miller’s Analogy Tests, and Independent Studies Programs

Managed the archival and retrieval process of student records

Coordinated and managed graduation and certification awards ceremonies, policies, and procedures

Conducted records audits to assure program compliance and completion for graduation audits

Supervised the transcript evaluation process for transfer credit and scholarship and financial aid eligibility

Processed HOPE Scholarship applications to determine student eligibility

Determined/approved the accreditation and status of transferring institutions

Networked and interacted with students on a daily basis to problem solve, provide resources, counsel, recruit and retain,

Represented institution at College Fairs and other recruitment events

Served as BANNER Specialist on the self study team (for SACHS accreditation)

Special Achievements

I designed/developed and provided registration/admissions training and seminars to institutional faculty and staff (430 individuals) within a nine month time frame. This project promoted cross-functional sharing and team building and alleviated the overflow experienced at the Registrar’s office and Department of Admissions during the registration and admissions processes. As a result, North Metro Technical College increased its quarterly enrollment by 20% and increased its student/customer satisfaction rate by 12 %.

Education

Master of Education - Instructional Design and Educational Technology- August 14, 2004 - American Intercontinental University, Hoffman Estates, Illinois (Magna Cum Laude)

Bachelor of Arts – Public Administration/Pre Law – June 2, 1991

University of Maryland Baltimore County (UMBC), Baltimore, Maryland (Summa Cum Laude)

Special Skills

Multilingual: Intermediate French and Russian, currently studying Spanish

Exceptional training/presentation/public speaking and interpersonal skills

Prolific written communications skills and editorial craftsmanship

Proficient in all MS Office Applications as well as numerous other software applications and databases, including PhotoShop, Snagit, SCObi, SimPro, Captivate (most Adobe Products), Camtasia, etc.

Balanced Approach to Academia and Learning: Instructional background and Administrative background

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