Customer Service Representative

Araceli Alvarado

Bilingual Customer Service Representative/ Billing - Missouri Gas Energy

Elmwood, CT

************@*****.*** - 913-***-****

A full-time position in which precision, people skills, and bilingual capabilities are valuable assets to the employer's mission and goals.

WORK EXPERIENCE

Bilingual Customer Service Representative/ Billing Missouri Gas Energy - 2003 to Present

* Duties consist of getting customer gas turned on.

* Assisting the customer by setting up arrangements.

* Receiving incoming calls.

* Having a positive attitude with customers that are very upset about the bill.

* Adjusting all bills

* Completing all work orders that are stuck in the system.

* Sending out refund checks after reviewing the account.

* Once I type the bills and they are received, I manually scanned to be put in the system.

* Translating over the automated phone system

Bilingual Customer Representative / Office Staff

State Farm Insurance - Overland Park, KS - 2000 to 2002

* Duties consist of enrolling customer in auto, health, home and life insurance.

* Filing claims, other tasks such as interviewing customers by telephone inbound and outbound calls and in the office were performed as necessary.

* Also prepared and mailed payment reminders and set up payment arrangements. Bilingual Customer Service Representative

Lock/Line Insurance Company - Prairie Village, KS - 1998 to 2000

* Duties consist of enrolling customer for insurance by explaining policies and coverage.

* Claims were filed for damage, stolen, or lost cellular phones.

* Received inbound calls in a call center setting and trained some bilingual CSR's entering the Sprint department.

EDUCATION

G.E.D.

Kansas City Community College - Kansas City, KS

1996

ADDITIONAL INFORMATION

Computer Skills

* Word

* Excel

* Microsoft Outlook

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