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Customer Service Sales

Location:
Paris, France
Posted:
February 27, 2017

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Resume:

Ariane HURARD

acy00c@r.postjobfree.com

LinkedIn

+*3 6 98 83 50 88

Skype: ariane.hurard

** ********* *********,

Paris

French National

Driving License

LANGUAGES

French (native speaker)

English (fluent, TOEIC:

905/990, 1 year spent in the

US, frequent trips to Ireland,

Scotland and the UK)

Spanish (proficient)

German (conversational)

Russian (basic)

SOFTWARE

Proficient with Microsoft

Office (Word, Excel,

PowerPoint, Outlook, Access)

and with the broadcasting

software Neotess

SKILLS

Strong written and verbal

communication skills

Autonomy, adaptation

Organization, analytical

thinking, methodology,

problem solving Creativity,

imagination, flexibility

Dynamism, taste for

teamwork, open-mindedness,

cross-cultural teamwork,

empathy Customer service

Project management, Time

management

FURTHER

INFORMATION

Sports – Martial Arts

(Taekwondo, 5th keup) –

Pilates

Humanitarian project –

Shipping school and medical

equipment to Senegal

Photography

EDUCATIONAL BACKGROUND

PROFESSIONAL EXPERIENCE

Jan. – Mar. 2014 / Oct. 2015 – Jan. 2016 (6 months) – Team Member – Cojean (French healthy fast food restaurant chain), Paris, France

B2C: responded to demanding customers’ needs in a timely manner (advised and informed a majority of business customers)

Achieved/outperformed daily sales objectives by 10%

Trained new employees

Handled visual merchandising

Jan. – July 2015 (6 months) – Internal Communication Intern – Harmonie Mutuelle

(Leading health care mutual in France), Paris, France

Managed the installation of in house communication screens within the Information System Management

Organised, coordinated and handled the technical and editorial implementation of the tool

Organised and facilitated the follow-up meetings

Managed the information broadcast

Assisted on building presentations for top management and major partners

Animated the internal website (created and published new content about upcoming events, contests, news about the company)

July – Sept. 2014 (3 months) – Sales and Marketing Intern – Havaianas HB (Franchise of the Brazilian flip-flop brand), Huntington Beach, CA, USA

B2C: customer service (supported customers in their purchase process)

Managed the store inventories

Handled visual merchandising

June – July 2013 (2 months) – Entrepreneurship Development Intern – Cesi (Professional training establishment), Paris, France – University of Greenwich, London, UK

Worked on improving entrepreneurship support with Cesi and the Universities of Greenwich and Exeter

Built interviews, administered them to entrepreneurs and analysed them to point out their characteristics and needs

Compared them with previous research

Build an up-to-date entrepreneur profile

Oct. 2012 – Jan. 2013 (4 months) – Organization of the event “The Week of Entrepreneurship” – ISEG, Paris, France

Liaised with the invited speakers, school staff and members of the organizing team

Created schedules and managed deadlines

Managed the communication cell

June – July 2012 (2 months) – Communication Intern – VAINCRE L’AUTISME (Non-Profit Organization), Paris, France

Searched for partners and sponsors for the Autism Congress of 2012

Managed and updated customer databases

Managed applications (analysed and sorted out daily applications for managers) Jan. – June 2016 Baruch College (City University of New York) – New York, USA MBA in International Business – Completion of a thesis on Leadership and Emotional Intelligence (Honors) – GPA 3.9

Apr. – June 2014 University of California Irvine-Extension – Irvine, CA, USA Bachelor Degree: Certificate Program in Business Administration Sept. 2011 – Oct.

2016

ISEG Business and Finance School – Paris, France

Master’s Degree in International Business – GPA 3.76



Contact this candidate