Customer Service Sales
Resume:
Ariane HURARD
******.******@****.**
+*3 6 98 83 50 88
Skype: ariane.hurard
Paris
French National
Driving License
LANGUAGES
French (native speaker)
English (fluent, TOEIC:
905/990, 1 year spent in the
US, frequent trips to Ireland,
Scotland and the UK)
Spanish (proficient)
German (conversational)
Russian (basic)
SOFTWARE
Proficient with Microsoft
Office (Word, Excel,
PowerPoint, Outlook, Access)
and with the broadcasting
software Neotess
SKILLS
Strong written and verbal
communication skills
Autonomy, adaptation
Organization, analytical
thinking, methodology,
problem solving Creativity,
imagination, flexibility
Dynamism, taste for
teamwork, open-mindedness,
cross-cultural teamwork,
empathy Customer service
Project management, Time
management
FURTHER
INFORMATION
Sports – Martial Arts
(Taekwondo, 5th keup) –
Pilates
Humanitarian project –
Shipping school and medical
equipment to Senegal
Photography
EDUCATIONAL BACKGROUND
PROFESSIONAL EXPERIENCE
Jan. – Mar. 2014 / Oct. 2015 – Jan. 2016 (6 months) – Team Member – Cojean (French healthy fast food restaurant chain), Paris, France
B2C: responded to demanding customers’ needs in a timely manner (advised and informed a majority of business customers)
Achieved/outperformed daily sales objectives by 10%
Trained new employees
Handled visual merchandising
Jan. – July 2015 (6 months) – Internal Communication Intern – Harmonie Mutuelle
(Leading health care mutual in France), Paris, France
Managed the installation of in house communication screens within the Information System Management
Organised, coordinated and handled the technical and editorial implementation of the tool
Organised and facilitated the follow-up meetings
Managed the information broadcast
Assisted on building presentations for top management and major partners
Animated the internal website (created and published new content about upcoming events, contests, news about the company)
July – Sept. 2014 (3 months) – Sales and Marketing Intern – Havaianas HB (Franchise of the Brazilian flip-flop brand), Huntington Beach, CA, USA
B2C: customer service (supported customers in their purchase process)
Managed the store inventories
Handled visual merchandising
June – July 2013 (2 months) – Entrepreneurship Development Intern – Cesi (Professional training establishment), Paris, France – University of Greenwich, London, UK
Worked on improving entrepreneurship support with Cesi and the Universities of Greenwich and Exeter
Built interviews, administered them to entrepreneurs and analysed them to point out their characteristics and needs
Compared them with previous research
Build an up-to-date entrepreneur profile
Oct. 2012 – Jan. 2013 (4 months) – Organization of the event “The Week of Entrepreneurship” – ISEG, Paris, France
Liaised with the invited speakers, school staff and members of the organizing team
Created schedules and managed deadlines
Managed the communication cell
June – July 2012 (2 months) – Communication Intern – VAINCRE L’AUTISME (Non-Profit Organization), Paris, France
Searched for partners and sponsors for the Autism Congress of 2012
Managed and updated customer databases
Managed applications (analysed and sorted out daily applications for managers) Jan. – June 2016 Baruch College (City University of New York) – New York, USA MBA in International Business – Completion of a thesis on Leadership and Emotional Intelligence (Honors) – GPA 3.9
Apr. – June 2014 University of California Irvine-Extension – Irvine, CA, USA Bachelor Degree: Certificate Program in Business Administration Sept. 2011 – Oct.
2016
ISEG Business and Finance School – Paris, France
Master’s Degree in International Business – GPA 3.76
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