MARC A. VALENTINO, PMP

**** *. ******** ******, ************, PA 19145 (H) 215-***-**** (C) 267-***-**** acxzzj@r.postjobfree.com

Professional Summary

QA MANAGER/TEST MANAGER/SENIOR TEST TEAM LEAD with 23 Years' experience driving excellence in creating,

implementing and adjusting test plans/scenarios/cases/scripts to improve quality, efficiency, security and Best Practices.

Excellent communication skills, collaborative teamwork abilities, and broad quality acumen across the full SDLC. Dedicated

and motivated QA Manager, capable of managing 3 – 6 major projects while successfully leading teams of 2 - 14 testers through the complex Testing Phases and Types, and the execution of corrective actions. Consistently delivered quality applications on time

and on budget, with a full audit trail, traceability and related documentation.

Skills

Quality Assurance within the SDLC

HP Application Lifecycle Management (ALM)

Test Plans, Strategy & Estimates

JIRA and Mantis Defect Management Systems

Test Scenario Development, Test Execution

Test Rail Script Creation & Management

Jenkins (Build Deployment Tool)

Gherkin/BeHat Automated Script Creation

Confluence (Team Collaboration Software)

SauceLabs (Multi-Browser/OS Combo Testing)

RTMs, Reporting, Stats, Metrics and Informatics

Web & Mobile Device Testing

Best Practices, Workflow & Process Improvement

Iterative Waterfall and Agile Methodologies

Exceptional Communication & Documentation Skills

SharePoint (Documentation Central Repository)

Work History

QA Manager 3/2015 - 3/2016

DLC Solutions/EthosCE (Medical/Pharm Continuing Education product for maintaining Credentials) Philadelphia, PA

Managed a team of 2 - 5 testers & participated in: System; Regression; E2E; Custom; Negative; Smoke; Post Deploy

Review; Role/Permissions and Security Testing Phases/Types, along with providing guidance and baseline scripts for UAT

Created test scenarios from Requirements, Best Practices, and Templates designed per new Work Flows created

Documented Standard Operating Procedures (SOPs) and defined technical procedures needed for test preparation and execution

Created comprehensive test plans, test scripts, both manual and automated, to address testing needs, Functional & Regression

Conducted “Hands-On” Test Execution and Defect logging & tracking for each & every Build and Release, with Test team

Reviewed test plans and procedures to ensure adequate coverage of system requirements (Traceability and Coverage)

Collaborated with engineering and technical personnel to resolve testing problems, system malfunctions & environmental issues

Trained test technicians and operators on test hardware and software and documented the core processes

Developed and ensured adherence to testing standards and Best Practices and documented work flows

Ran daily & weekly Test Team Status meetings, created Risk Analysis and generated Metrics for the CIO and CEO twice daily

Senior Test Team Lead - Benefits & Underwriting 4/2014 - 2/2015

LiquidHub, Inc. Consulting-Solutions Consulting at: Independence Blue Cross Philadelphia, PA

Managed a team of 7 - 12 testers for the Benefits & Underwriting Group of applications (30+ apps), overseeing Functional,

Regression, E2E, UAT and Performance Testing, as well as the Test Certification process and documentation with eSignatures

Simultaneously Planned and Managed the Testing Cycles for multiple efforts (3 - 5 projects), including:

oEstimation/Planning across projects in the monthly Release Schedule and Test Team assignments

oDesigned & prepared the daily Metrics Reporting and Core Team Statistics & Status, and ongoing resource adjustments

Constructed standard artifacts including: QA Risk Mitigation Plan, Knowledge Transfer/Knowledge Acquisition Documentation,

Stand-Alone Sign-off Document, the Application Transition Template and the related Metric Reporting

Produced and Completed Post Mortem Review Meetings and the subsequent Lessons Learned Report

Involved in recruiting, hiring & training (apps & HP’s ALM) 3 Senior QA Test Leads and 10 – 12 Junior to Mid-Level Testers

Helped develop & institute transition, QA/Testing Processes & Best Practices for the LH organization, then customized for client

Senior Quality Assurance Lead / Testing Manager 9/2009 - 3/2014

Strata Marketing Custom Development & Cable Products (Wholly Owned by: Comcast) Philadelphia, PA

Developed and Instituted QA and Testing Processes and Best Practices, strategically, across the organization

Developed Test Environment policy, Defect Tracking and Resolution Workflow & trained our trainers in the new QA process

Constructed standard Test Strategy, Test Plan & Test Script templates as well as Result Metrics & Post Mortem Reports

Managed and participated in the QA and Testing efforts for over a dozen applications, both Custom & Standard Products

Planned and managed all Testing Cycles, including: Unit, System, Regression, E2E and coordinated UAT with clients

Senior Quality Assurance / Test Team Lead 7/2002 - 2/2009

Intracorp (Wholly Owned by: CIGNA Corporation) Philadelphia, PA

Responsible for the day-to-day management of a Team of 1 - 4 Testers (full-time employees and consultants)

Managed all QA and Testing activities for the Disability Management Line of Business, including the:

oCreation & maintenance of Test Strategies, High Level Test Plans, Test Scope, Resource Allocation & Sign-Offs

oDefect Management, Gate Keeping, Metrics and Hardware & Software minimum specs & Tester Assignments

Software Testing & Documentation Manager 6/2000 – 4/2002

Ajilon Consulting Consulting at: VERIZON Call Management Technologies Philadelphia, PA

Designed, assigned and executed testing strategies, detailed test plans and test cases/scripts, per CMM Level II Standards

Experienced in these test phases:

oAssembly, System, Regression, UAT, Integration, PVS (Performance/Volume/Stress), Usability and E2E

Oversaw Testing Rounds including: Test Planning across the division, the Testing Schedule, Test Plan/Case Assignments,

Results Collection and Statistical Reporting and Performance Metrics, including Trend Analysis for management and Clients

Participated in the Requirements Elicitation & Analysis process with the System/Software Engineers and the Business Client

Prepared SOW & Test Plans for Client Acceptance Testing, mapping (via a RTM) each case back to the related Requirement(s)

Responsible for creating and maintaining all project development and testing documentation including:

oRequirements Specification, Detail Design Document, Configuration Management Plan, Test Cases, Functional

Checklists, Data Flow Diagrams, Open Issues & Prioritization Matrix, Incident Reports, Logs & Daily/Monthly Metrics

Involved in Strategic Planning for Production Readiness & Release Implementation, including managing the test environments

Software QA/Testing Specialist 1/1999 – 6/2000

ACE USA (Formerly: Cigna P&C Systems) Philadelphia, PA

Designed and implemented IT strategic plan, test plans & test cases for acceptance, system, integration, regression &

Y2K testing for the Aerospace and other Property Lines of Business.

Elicited & documented business requirements for Structured & Object Oriented software development projects

Analyzed technical and system requirements for applications under development

Conducted functional, negative and Y2K testing and documented results for six major projects during 1999/2000

Cigna Corporation: Various Positions, Divisions & Responsibilities: Philadelphia, PA 1/1987 – 1/1999

Senior Reinsurance/Y2K System Specialist Cigna Ceded Reinsurance Division 1/1996 - 1/1999

oManaged all premium related functions for Cigna's Property and Marine reinsurance business

oPerformed functional, negative, regression and Y2K testing for two applications & an on-line processing system

oManaged hardware and software purchases, upgrades, installations and Remote User Connectivity

Senior Accountant/Systems Liaison Cigna Syndicate Management 1/1993 - 1/1996

oInteracted with our business representatives and worked with the systems staff as part of the design team to:

Construct the Requirements Specification, Design the GUI & screen layouts, in addition to UAT test execution

Bridged the conceptual gap between stated business requirements and the system requirements

Technical Accountant Cigna Syndicate Management 1/1990 - 1/1993

Compliance Analyst Cigna Worldwide, Inc. . 1/1987 - 1/1990

PC Technician

Thomas Jefferson University Hospital (Drexel Co-Op & Part-Time) Philadelphia, PA 1986

Responsible for configuring, testing, installing, demoing, repairing & upgrading IBM & Mac systems and software

Education

Master of Science: Information Systems Drexel University Philadelphia, PA 2000

GPA: 4.0 Summa Cum Laude

Bachelor of Business Administration: Economics Temple University Philadelphia, PA . 1990

GPA: 3.96 (in Major)

Certifications

Informatics Certificate, from: Drexel University May, 2014

PMP Certification, from: PMI July, 2013

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