Customer Care
Resume:
SARVAMANGALA
Resume
M.Sc in Psychology Fresher
Full Name : Sarvamangala
Date of Birth : 26/01/1988
Age : 27 years
Gender : Female
Fathers Name : Krishnappa Anantha
Permanent address : Sarvamangala D/o Krishnappa A
c\0 Pandu, Door.no- 4589,
St Marys Road, NR mohalla,
Mysore-570007
Mobile : +91-966*******
Email : acxzv3@r.postjobfree.com
Career Objective
Ambitious to build a career in Psychological field in sectors like pharmacy,
school/educational, medical health centers, counseling, court, and other fields where the
psychological help is required to mend the state of a being for better life. I would like to
work for the betterment of our society to walk towards a bright and healthy future. I would
like to work where team work is required and hardworking is appreciated and to be in a
position which is best suited to my knowledge and skills.
Educational Qualification:
Course University/Board Year %
Mark
M.Sc (Psychology) Mysore Open University(KSOU) - Perceiving 2015 NA
B.A (Psychology) Mysore University 2010 68
Pre University / Mysore University 2007 63
12th
( Arts)
S.S.L.C Karnataka Secondary Education Examination 2005 46
Board
SARVAMANGALA
PRIOR EXPERIENCE:
ORGANIZATION NAME Hinduja Global Solution, Mysore
ROLE CRO (Customer Relationship Officer)
TIME-LINE / EXPERIENCE Dec, 2010 Nov, 2011
ACHIEVEMENTS In the project of this organisation where I
have worked had been involved with Airtel
Customer care services.
-Undergone a rigorous one month training
to understand the process & work-flow.
-Have been actively involved in the
Outbound calls & given the resolutions to
the customers.
-Been actively handling the Customer query
resolution calls & have done successful
follow-ups.
-Provided Customer query resolutions in
the given SLA.
Key Strengths:
Deep interest in learning and working
Manageable communication with leadership skills
Eager to learn new things
Focused and dedicated
Excited to work in teams & to lead if given an opportunity
Basic Knowledge in computer applications with DTP
Friendly and helping
Hobbies & Interests:
Reading Psychological books
Traveling and site seeing
Making new friends
Listening to music
Dancing
Social works
SARVAMANGALA
Language proficiency:
Read, Write & Speak : Kannada, Hindi, English
Read & Write : Kannada, Hindi, English
Passport Details : Applied
Computer Knowledge : Yes. (Computer knowledge with DTP)
Declaration:
I hereby declare that the information given above is all true and honest to the best of my
knowledge. I commit to discharge my duties in the best possible manner.
Sarvamangala.
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