Mrs. Priti Batra

Cell No. : +987*******

E mail : acxzsv@r.postjobfree.com

Summary Customer Service Executive with 10 years of

experience in Banking and Insurance. Experience in

different fields of Customer Service such as

Underwriter, Front

DeskOperation,BankBy,Phone,Telecalling,Branch

Handling.

Working Experience Worked with Bank Of America as Team Leader in Bank

By Phone department (From1998 Till 2000)

Worked as Underwriter and Operations Handling in

ICICI Prudential Life Insurance (From2000 till

2006)

Worked as Branch leader in Dwarka branch

Bank of America

Job Profile Handling customers calls on phone

Handling escalated calls by doing follow ups

Making weekly and monthly MIS

Recruiting new staff

Dealing phone enquires through phone like taking

cash delivery require DD Making request, chq pick

up request.

As a Team Leader :Handled the team of 20

executives

Providing Training to the new staff

Making Daily report of no. of calls,total no. of

requests received under different heads.

As an underwriter

Scrutinizing cases on set up bench marks

Making MIS

Taking training sessions for new recruits

Taking up multifunctional job responsibilities

Handling customer service queries on phone as well

as face to face.

Follow ups to be done with sales team

Taking care of audit checks on weekly basis

Handling customer complaints.

Cash/Bank Handling

As Branch Head operations: Handling Branch in all

respective manner

As Underwriter: Had to undergo individual cases in

depth to check the risk of the life assured.To

check all information given is right or not.

Checking family history for any hidden risk

Checking the personal information in detail

Scrutinizing the application in all possible

manner

Personal/Professional/Medical history/Criminal

history.

As an Underwriter: To check the application in all

respective manner referring to Age/Sum

Assured/Family Background other related risk

factors to be taken into consideration set by the

company.

Achievements

Bank of America: Worked as a Team Leader

ICICI Prudential Life Insurance: Branch Head Of

Dwarka Branch.

Believes in... Honesty, Integrity, Sincerity.

Computer Can comfortably work.

Proficiency

Personal Details Father's Name : Mr. Suresh Kumar Sharma

Date of Birth : 28th Sep 1977

Marital Status : Married

Education : Bsc Home science

Diploma in Nutrition and Dietetics

Address

House No.: A-301

Parsavnath Greenville

Sohna Road

Gurgaon (Haryana)

(PRITI BATRA)

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