Customer Service Sales

Donnette Lamkin-Roberts

PO Box # *****

Oklahoma City, OK 73143

Cell: 405-***-****

acxzru@r.postjobfree.com

Objective:

A challenging position in Sales/Customer Service Supervisor/ within a self-motivating, entrepreneurial environment requiring a top-performing sales leader and effective trainer/motivator with an outstanding track record for delivering results. Skills:

• An experienced team leader with the ability to initiate/manage cross-functional teams and multi-disciplinary projects.

• Critical thinking, decision-making and problem solving skills.

• Planning and organizing.

• Excellence Personal Communication skills.

• Project management skills: Influencing, leading, negotiating and delegating abilities.

• Adaptability

• Analytical thinking, planning.

• Strong verbal and personal communication skills.

• Accuracy and Attention to details.

• Organization and prioritization skills.

• Problem analysis, use of judgment and ability to solve problems efficiently.

• Tolerant to stressed situations.

W ork Experience

March 2016 thru Present

Associate/Stocker

Walmart, Full-time Oklahoma City,

Filling the store shelves with merchant from vendor's, setting shelves to showcase product to be sold. Assist customers on locating products that is needed, assist with price check for product. October 2012-July 2014

Customer Care Assistant Supervisor

Xerox, Full-Time Oklahoma City, OK

Answer inbound calls, document data files, order processing, program devices, troubleshooting devices, collect payment transfer customers to correct department when needed F ebruary 2008 thru October 2012

Home Health Aid

Life @ Home, Full-Time Deridder, LA

Scheduling doctor’s appointment visit for clients, lighthouse keeping and cooking for clients, taking vital signs for clients documenting in home files June 2006 thru November 2008

Sales Account Manager

West Business Services, Full-Time Oklahoma City, OK Answering inbound and outbound calls, orders, collecting payments M ay 2006 thru November 2008

Customer Service Representative

Walgreens call center, Full-Time Oklahoma City, Ok Answering inbound calls, place third party request to patience prescriptions filled with insurance claims

O ctober 2000 thru February 2006

Customer Service Sales Switchboard Operator

Hartford Insurance, Full-Time Oklahoma City, Ok

Answered general question about home, automobile, motorcycle, and boat insurance, created data files for new customers, transfer customers to correct department Education

January 2014

Heritage College

Oklahoma City, OK

Associate Degree in Occupational Therapeutic Massage May 1997

Northwest Classen

Oklahoma City, OK

General Studies Diploma

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