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Real Estate Customer Service

Location:
Chicago, IL
Salary:
80,000/year
Posted:
December 23, 2016

Contact this candidate

Resume:

Keith Williams

**** *. ********* *******, ** ****9 312-***-**** acxzrn@r.postjobfree.com

Dear Hiring Executive:

It is with interest and enthusiasm that I write this letter to display my interest in a professional position with. I strongly believe that my long history of professional experience with managing budgets, managing projects and facilitating funding streams with boards of directors and senior leadership in accordance to governmental guidelines, by-laws and legislations will be a huge benefit to you, other staff members and the professional team within your corporation. I am confident that the skills and abilities I have gained during my career make me an excellent candidate for this position. The key proficiencies I possess which relate directly to the job requirements as a successful team member include:

Financial management, development, and implementation of annual budgets.

Working with leadership teams to drive results-driven projects

Supervising diverse staff.

Negotiating and managing complex vendor and service contracts.

Managing budgets and adhering to budgeted terms and ramifications.

Customer Service Orientation- strong track record for providing the highest quality customer service, care and support.

Planning and organizing - proven track record of effectively prioritizing multiple tasks and assignments in a fast-paced work environment to efficiently meet departmental/company objectives.

Communication skills - successful in building strong co-operative relationships with key clients and decision-makers.

Problem solving ability - regarded as a resourceful problem solver evident in the successful development and implementation of new policies and procedures.

Team player - a solid reputation as a competent team member who is always prepared to go the extra mile to achieve results.

Self starter - considered a highly motivated employee with the capacity to learn quickly and take responsibility for my own development.

You will find me to be well-spoken, energetic, confident, and personable; the type of person on whom you will rely. I also have a wide breadth of experience of the type that gives you the versatility to place me in a number of contexts with confidence that the level of excellence you expect will be met. Please see my resume for additional in-depth detailed information on my experience.

I am eager to discuss how my previous experience and passion will be meaningful contributions to your company. I would welcome the opportunity for a personal interview to discuss this further. Please contact me at your earliest convenience to set up a time and date for us to meet.

Thank you for your time and consideration and I look forward to speaking with you soon.

Sincerely

Keith Williams

Keith Williams

7701 S. Champlain Chicago, IL 60619 312-***-**** acxzrn@r.postjobfree.com

Work Experience

Facilities Manager, June 2016 – Present

Aramark International Chicago, IL

Chicago Public School

Develop and accountable for a safety culture that creates a work environment where no one gets hurt for 16 - 20 Chicago Public Schools properties. Create and develop relationships with school administration and officials. Oversee custodial cleaning activities and provide overall direction for Custodial Supervisors and Front Line Employees. Review cleaning requests to determine material and labor to complete the project in conjunction with the Facility Director. Coordinate the activities of employees in custodial operations to utilize staff, materials, and equipment in an effective and efficient manner. Tour and inspect the facility to ensure total quality management requirements in custodial and housekeeping operations. Record those results and report them as a part of Key Performance Indicators. Maintain department budget, reporting weekly and monthly financial information. Responsible for custodial work schedules and the accuracy of the space information in the computerized management systems. Responsible for sourcing, selection, and on-boarding of all new hires. Communicate with all levels in the organization as well as external vendors and contractors. Ensure compliance with all OSHA regulations and other local, state, and federal government regulations. Respond to the requests of the client, DM, RVP, and Corporate Staff. Responsible for special event coordination and set up. Participate in a school committee or group outside of custodial responsibilities.

Property Manager, April 2010 – June 2016

Draper & Kramer, Inc Chicago, IL

The 601 Condominium Association

Manage the daily operations of a 140-unit luxury condominium property with a $2 Million budget in accordance with homeowners’ property management contract. Confer with representatives of homeowners' association or Board of Directors to review financial status of association and to determine management priorities. Coordinate and attend monthly Board meetings, record minutes, and prepare copies for distribution to Board members. Arrange for and oversee activities of contract service representatives, such as exterminators, trash collector, major repair contractors, and utility service providers. Investigate tenant/owner disturbances, violations, or complaints, and resolve problems in accordance with regulations established by Board of Directors. Direct the collection of monthly assessments from unit owners and payment of incurred operating expenses. Direct maintenance staff in routine repair and maintenance of the mechanicals and grounds of the complex. Prepare annual budget and activity reports and submit reports to association members. Recruit, hire, train, and evaluate all staff. Maintain relationships and contractual agreements with all vendors. Manage, implement and supervise all day-to-day operations and needs of the association and unit owners.

Property Manager April 2010 – June 2015

Draper & Kramer, Inc Chicago, IL

The Lake Meadows Master Association

In addition to my responsibilities with The 601 Condominium Association, I also manage the daily operations of security, landscaping and snow removal for the common areas of the Lake Meadows Master Association for their properties which encompasses single family homes, town homes and 10 high rise buildings with over 1,500 units. Maintain Board of Directors and owner relations. Oversee collections and accounts payable. Prepare the annual budget, monthly management reports and financial reports; as well as, monitor and enforce homeowners’ compliance with association regulations.

Director of Special Events, National Walk to Empower September 2008 – April 2010

Y-ME Breast Cancer Organization Chicago, IL

I was primarily responsible for leading and managing board of director and volunteer committees in the successful planning, coordination, management and staffing of various national walks & runs and developing the year-round fundraising campaign for the organization’s premier fundraising event- Walk to Empower, Chicago’s largest cause-related event (over 30,000 participants in Grant Park), as well as other markets throughout 13 cities in the United States. Execute projection plan and timeline to meet fundraising goal of $1 million budget for Network of Strength’s Walk to Empower. Manage family team chairperson and committee to contact, recruit and support teams from area families, and to grow existing family teams program including family teams’ recruitment events. Oversee Family Team Building Workshops. Serve as the primary contact for existing and prospective Walk to Empower family, clubs and organizations and corporate teams. Coordinate event logistics, registrations, membership solicitations, renewals, and all participant and volunteer correspondence. Maintain a timely and effective program of recognition for participants and volunteers. Coordinate Walk day-of logistics in the event’s Team’s Village sponsored by McDonald’s. Assist with planning and coordination of all ancillary events including the post-walk awards reception. Execute and manage the national third-party event program.

Licensed Real Estate Salesperson, Illinois January 2007 – Present

Axios Properties, LLC Chicago, IL

I facilitate all aspects of clients’ sale or purchase of real estate. I study property listings to become familiar with properties for sale. Review trade journals and attends staff and association meetings to keep informed of marketing conditions, property values, and legislation which would affect the real estate industry and local area market. Interview prospective clients to solicit listings. Accompany prospects to properties, quotes purchase prices, describes features, and discuss conditions of sale or terms of leases. Write real estate contracts, sales contracts, such as deeds, leases, and mortgages, and negotiates loans on property. Assist buyers and sellers in obtaining pertinent information or services, such as finance, maintenance, repair, or obtaining appraisals. Obtain pictures and measurements of rooms, doors, windows, or any other specified areas for inclusion in marketing campaigns and real estate booklets and listing description of properties. Inspect property to determine if repairs are needed and notify owners. Conduct seminars and training sessions for perspective buyers and sellers. Prepare closing statements, oversee signing of real estate documents, disburse funds, and coordinate closing activities.

Director of Marketing & Development, March 2005 – September 2008

Helping Hand Rehabilitation Center CountRYside, IL

I was primarily responsible for leading and managing board of director committees in the successful planning, coordination, management and staffing of all agency fundraising events (i.e. gala dinner dance events, golf outings, live and silent auctions, walks, picnics, tag days, family/volunteer socials, relationship-building cocktail parties, raffles and appreciation events). I worked closely with the Director of Marketing & Development, Executive Director and boards of directors in the planning and decision making process of the organization’s annual fund development plans. Researched, created and maintained strategic relationships with foundations, corporations, and individual donors. Assisted in identifying and cultivating prospective donors to the organization. Collaborated with boards of directors and Director of Marketing & Development in developing all community-based marketing materials and media. Provided leadership to development department staff. Supervised and managed all staffing, sales, and managerial functions of the organization’s resale shops. Supervised the maintenance of database and entry of donor gifts. Coordinated event logistics, registrations, membership solicitations, renewals, and all donor and member correspondence. Maintained a timely and effective program of recognition for donors.

Marketing & Development Manager Januay 2004– March 2005

Helping Hand Rehabilitation Center

I was the primary person responsible for all marketing, sales tactics and community-based marketing materials and media for the entire organization. I was responsible for creating and maintaining relationships with media representatives, other agencies, businesses, funding and accreditation sources, organizations and collaterals. I increased the agency’s community exposure amongst many local and national funding and collaborative organizations. Oversaw all marketing projects and worked closely with website designers on developing the agency’s market identity, image, website design and content. Developed and approved all community related marketing and sales correspondence and materials. Provided support and assistance with all agency-wide fundraising events and annual campaigns. I also worked closely with the agency’s director’s cabinet and boards of directors on fundraising events, annual campaigns, donor related events and community projects.

Community Liaison February 2002 – January 2004

Helping Hand School for Children with Autism

I served the initial point of contact for all community stakeholders’ collaboration for utilizing and services and programs offered. I was the primary person responsible for all marketing, sales tactics and community-based marketing materials and media for the agency school. I built many beneficial relationships with other agencies, businesses, funding sources, organizations and collaterals. I increased the agency’s community exposure amongst many local and national funding and collaborative organizations. I served as the initial contact/intake person for all prospective families interested in the services of the school. I was responsible for filling the school from its startup point to becoming 100% full. Oversaw all marketing projects and worked closely with website designers on developing the school’s market identity, image, website design and content. Developed and approved all outbound marketing and sales correspondence and materials. Worked closely with the development department on fundraising events.

Employment Services Supervisor March 2000 – February 2002

Helping Hand Rehabilitation Center

I served as the supervisor of the agency’s client employment services program. Responsible for providing training to disabled teens and adults for competitive community based employment. I served as a direct liaison between employers, case managers, the Office of Rehabilitation Services and clients for job development, job carving and other vocational services. I advocated on clients’ behalf for competitive employment; prescreened skilled candidates for employers; developed group and individual job placements for clients; educated clients and perspective employers on ADA, EOE and other affirmative action regulations; provided job coaching, job support and job readiness and preparedness skills to clients; maintained files for government and funding sources; created and monitored individual service plans related to clients’ vocational goals and follow along procedures.

Education

American Intercontinental University Chicago, IL

Business Administration, Project Management (Magna Cum Laude)

Licenses, Certifications & Affiliations

Chairman, Board of Directors- Henry Booth House

Volunteer, Mercy Seat Food Pantry & Kitchen for the Homeless

Past Board Chairman, EmployAlliance of Illinois

Licensed Real Estate Broker, State of Illinois

Licensed Community Association Manager

Certified, Special Events Professional, SEP

General Management 101 Certification

Lean Six Sigma Green Belt Certification (in process)

Strengths, Skills & Abilities

Excellent oral and written communication skills, including public speaking and work with media.

Dependable with a strong ability to make sound judgment decisions

Exceptional interpersonal skills

Ability to accept personal responsibility for resolving concerns

Exceptional work ethic

Good service orientation

Impeccable budget development and adherence

Superb management and supervisory skills.

Extremely organized and flexible with impeccable experience in managing multiple and diverse tasks.

Proficient in creating print, online and multi-media presentations and working with consultants to create materials.

Professional sales experience and retail management experience.

Volunteer management.

Advanced skills and proficiency with Yardi Property Management Systems, MRI Property Management Systems, ADP Payroll Systems, Ceridian Payroll Systems, IBM Lotus Notes, Microsoft Word, Excel, Access, Powerpoint, Publisher and Outlook, Fund EZ, Raiser’s Edge and Peachtree Accounting Programs.



Contact this candidate