Experience Summary

A hard working, enthusiastic and energetic professional with 6+years of experience in BPO industry in different domains like Operations, Process Improvement, Client Relationship Management and Customer Service. Aggressively instrumental in reaching out to customer needs and satisfaction; exhibiting self-administrative and Customer Care skills for self-development and hence expediting and resonating organizational Growth.

Current Employer:

Current Employer : Jones Energy Tech

Platform : Back Office

Duration : Apr 2013 – Oct 2016

Role : Back Office Executive

Responsibilities Handled:

My responsibilities for the current employer are:

• Assist and coordinate with sales and marketing team and maintain their sales data.

• Support sales staff in handling and documenting customer accounts.

• Maintain the entire office records in system.

• Operating Computer and Internet, receiving and replying emails.

Previous Employers:

Employer Name : Real Image Media Technologies

Platform : Backend Operations

Duration : Sep 2012 – Mar 2013

Role : Executive

Responsibilities Handled:

Performed the following Media Backend Operations:

• Scheduling the Advertisements in client requested theatres at requested timings.

• Monitoring the Ads whether taken or not, if not asking appropriate team to work it on.

• Printing bills to the clients for asking money, for the Ads which taken successfully.

Employer Name : TCS E-SERVE Pvt Ltd

Platform : Banking and Financial Services (Mortgage Process)

Duration : Mar 2010 – Aug 2012

Role : Process Associate

Responsibilities:

• Reviewing Loan modification documents like, 4506T, Tax, Hardship letter, Income proof, Appraisal, property insurance and tax, W9, Social security income and other income documents, CBR report, borrower’s id proof, address proof.

• Needs to perform all the underwriting calculations and filling the underwriter check list.

• Analyzing the borrower’s credit reports.

• Moving the valid files to underwriter desk for approval and files which has incomplete information has to be moved to appropriate desk.

Previous Employer : Reliance BPO Pvt Ltd.

Platform : Customer Care (Inbound voice process)

Duration : Aug 2007 – May 2009

Role : Customer Service Executive

Responsibilities Handled:

Reliance BPO is an inbound voice process for Reliance Mobile and Landline Phones.

• As a Customer Service Executive handled inbound calls from Reliance Postpaid customer’s calls.

• Needs clarify the customer’s doubts and clarifications related to product.

• Suggesting better plans and activating, deactivating the customer’s billing plans.

• Needs to take request or complaints when customer facing problem in their phone connections.

Academic Qualification

B.C.A scored 58% in 2007 at Thanthai Hans Roever College, Perambalur – 621212.

HSC scored 71.5% in April 2004 at Sengunthar Hr. Sec. School, Thuraiyur – 621010.

SSLC scored 77.2% in April 2002 at Sengunthar Hr. Sec. School, Thuraiyur – 621010.

Technical Skills

Languages : Basic C

Packages : Microsoft Office,

OS : Windows XP.

Personal Profile

Father’s Name : M. Ponnaiyan

Date Of birth : 10th June, 1986

Sex : Male

Marital Status : Married

Nationality : Indian

Languages Known : English, Tamil

Address : Ap 157, 2nd Sector, 11th Street, KK Nagar, Chennai – 600078.

Email ID : acxzqd@r.postjobfree.com

Mobile No : +91-984*******

Declaration

I hereby declare that the above written particulars are true to the best of my knowledge and belief.

Place: Chennai

Date: Rajasabari. P

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