Michael Manus

818-***-****

acxzp4@r.postjobfree.com

SUMMARY

Ability to provide optimized IT solutions via standard project practices ranging from discovery, agreement, resources, budget planning and commitments to implementation.

High staff productivity yields through facilitated process participation and education/training.

Emphasis on bridging technical and non-technical by presenting IT/IS as a business advocate.

Readily engages review and potential future implementation of emerging technologies.

QUALIFICATIONS HIGHLIGHTS AND APPLIED SKILLS

Project Management Change Management Hardware/Software Vendor Liaison

Helpdesk/Desktop Support IT/IS Analyst Inter-Departmental Liaison

Hardware/Software Roadmaps Asset Management Disaster Recovery Lead

IT/IS Education Coordinator Multi-Media Coordinator SOHO Business networks Consult.

Environments – HPUX, MS Servers, Exchange, IBM, AIX, Mainframe, Multiple Blade Systems,

Win 7, Win 8, Server 2003, Home Server, Sharepoint, DB2, Oracle, OSX more.

PROFESSIONAL EXPERIENCE

Feb. 2009 to Present

Independent Consulting - Support and designs for small business network systems.

Present clients include: JB Exotic and Studio Gina Villeti Interior Designs (West Coast Presence)

Duties and Activities include - Review and analysis of computer/network/security state. Oversee agreed upon hardware/software upgrades ranging from centralized services, backups, disaster recovery, security, review and adjustment with service providers agreements, roadmaps for future upgrades. Retainer provisioned for monthly/quarterly reviews of business network status/repairs.

21st Century Insurance Group Aug 2000 – Mar 2007

Information Security Business Analyst – PM/Systems Analyst Jun 2005 – Mar 2007

Primary role – provide internal IS and Executive level risk analysis of IT infrastructure, fulfillment of SOX requirements as related to both hardware and software, and provide and propose potential remedies where higher risk hardware/software vulnerabilities exist. Typical example of hardware solution includes acquiring Foundstone appliance and software solution includes Safend port control for desktop/laptop enterprise.

SOX duties included hosting 3rd party quarterly and annual audits and presenting their report drafts with IS analyst report for remediation to the IS Director/Management and appropriate departments.

Liaison to all departments concerning IS business, impact and risks. Engage departments for cross-departmental provisioning of teams for security risk remediation projects.

Vendor host and negotiator for product costing, professional services, presentations to upper and Executive management and NDA contracts.

Administrator for McAfee EPO anti-virus server for reportage, signature distribution, upgrades, virus outbreak notification etc.

Review and contribute edits to IS policies in conjunction with Human Resources.

Liaison to Legal Dept., 3rd party vendors, SOX and PCI audits, Change Management.

Technologist Lead, Technology and Quality Assurance

Customer Support Center - Desktop Enterprise, multi state Aug 2000 – Jun 2005

Primary role to analyze, assess and then provide proposed solutions that improve Helpdesk and client desktop support. Conduct testing and solutions development with subordinate desktop engineering along with Helpdesk and Desktop Support staff.

First time true centralization of control for Helpdesk and Desktop Support Divisions that include the following tools and functions: Push Pull software control of software installation to promote standardized installs, troubleshooting, Asset Management reports of licensed software enterprise install base. Same tool later used to control installation of security patches, hotfixes, software updates.

Introduction of McAfee EPO server for comprehensive reportage of anti-virus software installs, virus detection and notification/distribution of anti-virus signatures (both Norton and McAfee).

Enterprise roadmaps for all desktop/laptop and associated devices including proposed budgets.

Reduction of users with desktop admin rights to fewer than 17 percent (originally 100 percent).

Review and help develop improved GUI for “Magic” Helpdesk software.

Proposal for departmental and geographical (WAN) use of Microsoft OU’s to further ease of break/fix of applications by Helpdesk/Desktop divisions and IS related risk control.

3-4 times a month, sit in as a Helpdesk support specialist and/or Desktop Support in order to continue to understand challenges and issues with fulfilling SLAs.

Blue Cross of California (GTE Contract) Nov 1998 – May 2000

PMO Coordinator and Project Lead, Y2K Analyst

Coordinate multiple Y2K related projects.

Research, compile and generate two sets of volumes of “state Y2K readiness” for internal and legal 3rd party audit.

Research and supply possible remedy or alternatives for hardware/software that will not meet Y2K set standards. Perform project management of multiple remedy projects.

EDUCATION

Western Governors University 2014 – est. Graduation 2017

Bachelors of Science – Information Technology

(Transferred Units - General Electives fulfilled at Cal State University of Northridge (1976-1982)

Mindleaders - Project Management, A+, Network+, Security+ Business Writing

Learning Tree University - Novell 3.12, HTML, Unix Foundations, Scripting & Installation, RDBS Structures and SQL

Quickstart - Windows 2000 Active Directory, Windows 2000 Professional (210 and 216)

Recent CERTIFICATIONS

CIW Web Foundations Associate (2015) CIW Internet Business Associate (2015)

CIW Network Technology Associate (2015) CIW Site Development Associate (2015)

CompTIA A+ (2015)

CompTIA Network+ (2015)

CompTIA Security+ (2016)

CompTIA Project+ (2016)

Contact this candidate