Antonina Gentile

acxznq@r.postjobfree.com

*** *** ** ******** 450-***-****

Vimont, Laval (Qc) H7K 3N9 514-***-****

OVERVIEW OF QUALIFICATIONS

Customer Service professional possessing great organizational skills. Highly energetic with an exceptional talent for interpersonal communications and having acquired experience in the following fields:

TROUBLESHOOTING DISPATCHING

PERSONAL ORGANIZATION HIGH TECH EQUIPMENT

TERRITORY MGMT CUSTOMER RELATIONSHIP

Working between professionals and technicians, I have developed a great ability to work under extreme pressure.

Great ability to establish trusted relationships with clients in difficult situations.

Excellent qualification in strategic planning with a very good understanding of restricted schedules.

PERSONNAL INFORMATION

LANGUAGES: French, English, Italian

PROFESSIONAL EXPERIENCE

1995 – Present Patterson Dental

(Dental Equipment Supplier)

Service Dispatcher

- Answer customer calls for service

- Dispatch technicians

- Schedule new installation

- Order replacement parts and equipment

- Organize for loaning equipment

- Promote service contracts and new equipment

1989 – 1995 Multinet Communications Canada Inc, Montréal

(Nortel Networks Distributor of Voice/data Products)

Service Dispatcher

- Answer customer calls for service

- Dispatch technicians

- Schedule new installation

- Order replacement parts and equipment

- Promote service contracts and new equipment

EDUCATION & ACQUIRED KNOWLEDGE

Education:

Séminaire St-Augustin, Cap-Rouge

D.E.C. Sciences Naturelles et de la Santé

Acquired knowledge:

- Microsoft Office

- IT Network Infrastructures

- Nortel Networks’ Voice/Data

- Mitel Networks Voice/Data

REFERENCES: Available on demand

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