CARMELLA DELOS SANTOS ESTACIO

Date of Birth: September 10, 1991

Gender & Age: Female & 25 yrs old

Address: Block 208, Choa Chu Kang Central

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Contact #: 98925926

Email: acxzn5@r.postjobfree.com

Strengths Organization Communication Time Management

Leadership Goal Setting Work Ethic

An individual backed with leadership, service and teamwork, combined with reception and production setting experience. Perseverant when it comes to learning; recognized for keen attention to details and passion to communicate to others what has to be presented. Regarded for organizational skills and punctuality for meeting crucial deadlines in a fast-paced, time sensitive environment. Flexible team player and fast learner.

Work Experience

A.Customer Service/Receptionist January 2013 –Dec. 13 2016

Robinsons Magnolia

Job descriptions:

-Respond promptly to customer inquiries

-Handle and resolve customer complaints

-Communicate and coordinate with internal departments

-Perform customer verifications

-Receptionist duties such as receiving and transferring of calls, arrange, receive and forward all documents to relevant department

-Ensuring that all customers receive excellent service through prompt and courteous service

B.Receptionist /Service Crew December 2011 – January 2012

Bayview Park Hotel

Job descriptions:

-Welcome customers as they come into the restaurant

-Help customers to settle down and also take their orders

-Process customers’ orders and generate their bills

-Provide answers to queries presented by clients regarding services and offers made available by the restaurant

-Serve and pack warm foods to clients in an effective manner and in strict accordance to the orders of such clients

-Completing each transactions in a quick and efficient manner

Seminar and Trainings Attended

Practicum Orientation Seminar August 18, 201

Professional Ethics in the Hospitality Industry August 16, 2011

Singapore Internship Program Orientation Seminar August 15-16, 2011

Philippine Tourism: Its Developmental Challenges. Trends and Prospect April 2, 2011

Hotel Practicum Orientation Seminar January, 2011

Emerging Career Opportunities in the industries October 01, 2010

Culinary Issues and Trend Opportunities March, 2010

Personality Development Seminar September, 2008

Educational Background

College

Our Lady of Fatima University,

Bachelor of Science in Hotel and Restaurant Management

(2008 – 2012)

Secondary

St. Catherine School

(2004 – 2008)

Skills

Basic in Computer Application,

Other Skills:

. Facilitating and coordinating with people.

. Quality – oriented

. Dedicated

. Hardworking

. Flexible in both Team and Individual Projects

. Goal Oriented

. Confident

SWORN AND DECLARED THAT ALL INFORMATION STATED ABOVE IS TRUE AND CORRECT UPON THE BEST OF MY KNOWLEDEGE.

Carmella DS. Estacio

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