Customer Service Representative

Quartisha Mottley

*** ********** *****, ******* ***** 77022

Cell: 337-***-****

Email: acxzmp@r.postjobfree.com

Objective

Obtain a position as a team-player in a people-oriented organization where I can maximize my customer-service experience in a challenging environment to achieve the corporate goals.

Education

National Institute of Technology, Medical Assistant Program, Austin, Texas 2003

A. S. Johnson High School, Austin, Texas, Diploma, 2000

Employment

Walmart, Customer Service Supervisor (Overnight Shift), March 2015 through November 2016

Created training manuals targeted at resolving even the most difficult customer issues

Developed, implemented and monitored programs to maximize customer satisfaction

Addressed negative customer feedback immediately. Resolved customer questions, issues and complaints

Improved service quality and increased sales by developing a strong knowledge of company's products and services

Ezexit, Customer Service Representative, June 2013 through September 2015

Manage large amounts of inbound and outbound calls in a timely manner and did various/numerous sells

Follow communication “scripts” when handling different topics associated with timeshares throughout the U.S.

Seize opportunities to upsell products when they arise and assist with medical bills and credit problems

Identify customers' needs, clarify information, research every issue and provide solutions and/or alternatives

A Better Bail Bond, Collector, November 2009 through April 2013

Collecting fee from defendants and processing paperwork and assessing client's ability to pay fee and honor court's summons

Liaising with police officers, court clerks, and investigation agencies and collecting information on suspects

Ensuring client's appear for court hearings, and hunting for those who don't and visiting/interviewing suspects lodged in the jail

Collected and assessed information on client's credit card usage, credit reports, and telephone records

Key Skills

Texas Department of Treasury (2007-2009) Experienced Data Entry Skills

Computer skills in Word, Excel and PowerPoint

Excellent Communication and People skills

Organizational skills and customer service orientation

Ability to use good judgment and to problem solve

Capacity for empathy and compassion and capacity for multi-tasking

Ability to demonstrate courage and to take responsibility

Ability to be resourceful and show initiative

Capacity for engaging in teamwork and ability to collaborate

Reference Available Upon Request

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