Dale Jones, PHR Human Resource Professional

423-***-**** acxzmn@r.postjobfree.com 8379 Lexie Lane Ooltewah, TN 37363

Innovative, committed, human resources manager with a history of rapid promotions. Extensive business development experience within contact centers and manufacturing companies. Analytical professional skilled in identifying opportunities for employee and company improvement, and developing action plans to mitigate business risks. Collaborative communicator continually focused on building relationships and promoting synergy across business lines to drive positive change, cohesive, comprehensive business approaches, and enhanced profitability. Areas of Expertise include:

Human Resources

Succession Planning

Training

HR Software

Relationship Building

Recruiting

Organization Development

Performance Management

Advertising

401K

Childcare Subsidies

Statistical Analysis

Strategic Planning

Employment Laws (Title VII, EEO, FLSA)

ADA, FMLA, COBRA

Workers’ Compensation

Benefits Enrolment (Medical, Dental)

Harassment Prevention

Union / Non-Union Environments

Business Development

Interviewing

Budgeting

Unemployment Claims

LOA Management

Payroll, Merits, Incentives

Microsoft Office Suite

AAP/EEO Compliance

Experience & Notable Contributions

HOMESERVE USA Chattanooga, TN 2010-2016

Human Resources Manager

Manage Human Resource needs for 350+ employees. Responsible for organization development, performance management, staffing, rewards and recognitions, succession planning, employee relations and employee engagement. Launched contact center HR strategies, SOP’s, recruiting, interviewing, and training.

Key Accomplishments:

Reduced attrition rate by 53%. Stevie Award Winner for Best Contact Center

Secured $200K+ in grants to train employees.

Promoted from Senior HR Generalist to HR Business Partner after 14 months. Management started March 2015.

T-MOBILE Chattanooga, TN 2005-2010

Human Resources Manager

Advised Senior Leadership Team. Composed direct reports, and managed payroll functions. Compiled and analyzed statistics for trend analysis and identifying problems such as performance, and attrition. Developed and implemented leadership training, recruiting functions such as advertising, interviewing, selection, and compensation, and a strong values-centered culture with open communication, responsiveness, trust, and respect. Facilitated benefits enrollment, EEOC inquiries / charges, unemployment claims, leaves of absence, employment laws compliance, and workers’ compensation. Partnered with in-house or outside Counsel regarding employment litigation.

Key Accomplishments:

Supervised $750K+ budget. Ensured a productive and cost effective department.

Launched center with team. Expanded business from 0 to 800 employees in 2 years.

Promoted from HR Generalist to Human Resources Assistant Manager after 1 year. Promoted to manager in 2007.

U.S. PIPE & FOUNDRY Anniston, AL / Chattanooga, TN 1999-2005

Human Resources Manager

Implemented no-fault attendance policy to reduce absenteeism and turnover. Created salaried and hourly job descriptions and administered pensions. Complied with AAP/EEO policies, developed plant closure strategy, developed succession planning, and administered performance reviews. Represented company at unemployment, grievance and arbitration hearings.

Key Accomplishments:

Assisted new start up by hiring and training 100+ employees.

Promoted from Employee Relations Representative to HR Generalist in 2 years, and from HR Generalist to HR Manager in 1 year.

Dale Jones 423-***-**** acxzmn@r.postjobfree.com Page 2

Education & Training

Bachelor of Science in Organizational Management

COVENANT COLLEGE Lookout Mountain, TN

Six Sigma Green Belt

Awards & Distinctions

Society of Human Resource Managers (SHRM)

Living the Values Award

Presidents Award

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