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Customer Service Project

Location:
Winnipeg, MB, Canada
Posted:
December 22, 2016

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Resume:

Philip Olabisi

acxzl8@r.postjobfree.com 204-***-****

PROJECT CONTROL AND COORDINATION ■ TRACKING ■REPORTING

DOCUMENTATION ■ RESEARCH AND DATA ANALYSIS

December 16th, 2016

Dear Sir/Madam:

RE: Application for a Business Analyst

Kindly consider my application for the above position. I am interested in joining your organisation, in this regard, and will definitely be a valuable asset. I am a reliable, focused, determined and hardworking individual, with a passion for learning and development. For several years, I have developed excellent administrative and management skills.

Presently, I handle all the administrative processes and act as an intermediary between management and clients. I also possess proven organizational and project management skills.

I am proficient in using standard desktop computer software including MS Office, e-mail, and Visio and Internet services in order to carry out a range of activities. Superior analytical and comprehension skills aid me in learning new programs as required. I successfully completed my university education with a Bachelor of Science degree and Masters in Statistics at the University of Manitoba and have recently completed a certificate training course in Business Analysis, at Humber College; this will be followed by the Certified Business Analysis Professional (CBAP).

I look forward to the opportunity, at your earliest convenience to discuss how my skills and abilities would be an asset to your organization. Please find enclosed a copy of my resume for more details on my education and professional experience.

Thank you in advance for your consideration.

Yours truly,

Philip.

Philip Olabisi

acxzl8@r.postjobfree.com 204-***-**** 116-1726 St. Mary’s Road, Winnipeg, MB

■IT BUSINESS ANALYSIS ■ TRACKING ■ REPORTING REQUIREMENTS MANAGEMENT ■DOCUMENTATION ■ RESEARCH AND DATA ANALYSIS

Profile

Result oriented IT Business and IT Project Analyst professional, possessing critical knowledge of modern software methodologies and excellent understanding of programming tools from the inception and eliciting requirements up to the Quality Assurance (QA) testing. Possess excellent leadership, communication, documentation, analytic, facilitation skills.

Core Skills

PROGRAMMING TOOLS::

E-Views, SPSS, SAS, R,C++, JAVA

OPERATING SYSTEM:

MS Windows, Unix, Linux, MAC

TOOLS/APPLICATIONS:

MS Office, IBM Rational Rose, Requisite Pro, Sybase Power Designer, Requisite Clear Case, MS Project, Visio, Microsoft SharePoint

CHANGE MANAGEMENT:

Configuration and Change Management

DATABASES:

MS Access

REQUIREMENT WORKSHOPS

Joint Application Development ( JAD), Brainstorming, Focus Group

QA/ TESTING:

Alpha, Beta, Systems Integration, and User Acceptance Testing, Defect Management, Quality Assurance

Professional Experience

Consultancy to the business

Conducts research of best practices and feasibility studies, explores and identifies technology opportunities, and provides recommendations to improve business practices

Reviews policies, contracts, and legislative changes with respect to the impact on business and IT operations; implements and recommends policies, procedures and program specific requirements

Provides advice, expertise and information systems support to business units as required

Organizes and leads workshops to determine business and system requirements for new development or enhancements, including exploring benefits and efficiencies, contract changes, system integrations, data-warehousing, performance indicators and changes to existing systems and features

Keeps current with latest trends in business analysis

Maintains knowledge of current best practices in business analysis

Maintains knowledge of current regulations and new direction or activity in the industry

Performs other duties (special assignments) as may be assigned by the Director, IT; or Manager, Ministry of finance

Rehoboth Ministries, Florida, USA

Business Analyst / Process Analyst August 2011-Date

Roles / Responsibilities

Created use case models, swim lanes models data flow diagrams and business process maps

Worked with the inventory managers to identify gaps in the system and collaborated with the solutions team to implement a more robust system thereby boosting the Home Depot Warehouse distribution network

Helped overhaul and reengineer the shipping and business process,

Documented business, functional and non functional requirements, business process flow models, screen mock ups, Prototyping, Brainstorming, Interface and Document Analysis to gather requirements for development of the system

Conducted interviews of front and back office users to identify business problems and capture requirements of new system.

Liaised with the development team and lead their development priorities for the defined product areas. Estimated the cost of development work.

Document and present the results of the above processes in a form that is meaningful to customers and Systems Developers.

Monitored the Systems Development process and resolve ambiguities in the original specification.

Helped review the finished deliverables with customers and confirm that all business requirements have been met.

Designed, constructed and implemented test plans, procedures and test cases.

Defined and report defects or problems and work with appropriate business unit to resolve them

ECOBANK NIGERIA PLC Jan.2014-Aug.2014

Funds Transfer Officer/Customer Service

Roles and Responsibilities

Ensure that Turn Around Time for Customers' transaction are strictly adhered to

Verification of Customers' instruction for transfer

Debit Cards application

ATM Cash offload and upload

Provided customers with excellent service to ensure their complete satisfaction and repeat business.

Processed cash, credit and debit card transaction ensuring accuracy and balanced cash sales

Participated in UAT and training process

Security and Exchange Commission October 2011- November 2012

Business Analyst

Roles / Responsibilities

Participated in project Kick off meeting and helped define the project assumption, constraints, dependencies and scope

Elicited clients business and functional requirements and supported the project team in developing and defining project plans, Work Break Down Structure (WBS), Scheduling, and project scope

Created use case models, swim lanes models data flow diagrams and business process diagrams

Planned and communicated regularly with the stakeholders by means of status reports, presentations, e-mails, and meetings

Participated in the design and review sessions of the key project deliverables, utilized the Rational Unified Process (RUP) to ensure that technology solutions meet the identified business needs.

Remained current on technical and professional information regarding areas of responsibility

Performed JAD sessions with business users to document the As is business state, and the To be business target state, and gap analysis, adopted waterfall methodology for the SDLC

Attended focus group meetings to better understand the application and trained users on new

Reviewed and revalidated business requirements, regarding Customer Agreements

Examined and documented the different business process with flow charts and UML models

Reviewed and implemented software specification requirements

Participated in the UAT, and got signoffs on project documentation

Education \ Certification

Business Analysis Certificate

Topron Consulting- IIBA Endorsed Education Provider EEP 2016

Masters Degree in Statistics

University of Manitoba 2016

Bachelors Degree in Statistics

Redeemers University, Lagos, Nigeria 2011

Professional Affiliations

Membership International Institute of Business Analyst – IIBA

Nigerian Academy of Science - Member

Volunteering

RCCG Word Aglow Parish – Community Service September 2014 till date

National Reproductive Health and HIV/AIDS Prevention and Care Project – Peer Education Trainer 2011-2012

•Training of youths in schools and creating awareness on prevention and care for HIV/AIDS.

•Organized workshops and seminar in slums and villages for the uneducated and semi-illiterates.

References: Available Upon Request



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