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Customer Service Medical Assistant

Location:
Boston, MA
Salary:
Open
Posted:
December 22, 2016

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Resume:

Stephanie Alcantara

*** ******** ****** *** * Cranston,RI 02920• 401-***-**** • acxzl3@r.postjobfree.com

OBJECTIVE

Medical Assistant seeking an opportunity where my clinical and administrative training and customer service background may be used in a patient centered healthcare organization.

COMPETENCIES/SKILLS

Experienced in blood drawing, performing lab tests, EKG’s, assisting nurses and doctors, taking vitals, and giving injections. Great filing, charting, documenting and organizational skills, along with other office requirements and office equipment use.

EDUCATION

Everest Institute, Marietta, GA HIPAA/OSHA Trained CPR & First Aid Certification Pending

Medical Assistant Diploma 2014

EXPERIENCE

Visiting Angels – Roswell, GA 01-2016/ 04-2016 Caregiver

Efficiently take care of patient in home, duties include taking care of patient, exercise, meal preparation, assistant with SBA walking, transfer assistants, showering and sponge bath, fall precautions and light housekeeping. Assist also in folly catheter and in incontinence. Complete and keep records of patient, follow all patient care/safety procedures in compliance with HIPPA and OSHA guidelines.

American Clinic for Preventive Medicine - Marietta, GA 12-2014/02-2015

Medical Assistant (Externship)

Efficiently handled administrative duties (e.g. Multi- line phone system, maintaining medical records, scanning medical documents, file updating and patient processing). Updated charts for appointments, updated old charts, and scanned charts. Handled patient medical histories, vital signs, venipuncture, and injections. Completed patient checkout and ensured the cleanliness, sanitation, and maintenance of all facilities which included restock of exam rooms and medical supplies. Followed all patient care/safety procedures in compliance with HIPAA and OSHA guidelines.

HMS Host - Warwick, RI 11-2009/08-2012

Cashier

Responsible for accepting payments for products and maintained an accurate cash drawer. Reconciled cash drawer at the end of every shift. Provided training to newly hired employees. Responsible for handling various forms of payment for merchandise. Processed returns and exchanges and kept abreast of company software for entering pricing information. Answered customer service calls regarding company policies and procedures while providing superior customer service.

Walmart - Warwick, RI 02-2006/05-2007

Cashier

Provided excellent customer service working according to 10-foot rule, which ensures every customer encountered is aided in a polite, serviceable manner. Responsible for responding to customer questions and giving assistance while processing transactions. Adhered to company policy at all times, while upholding the appearance of the register area by removing unpurchased merchandise and restocking it in the appropriate areas. Settled all customer issues pertaining to product pricing and UPC codes.

Sumner Neurology –Marietta GA 04-2016/07-2016

Medical Assistant

Provided excellent care for patient, efficiently handled administrative duties, maintained electronic medical records, scanned medical documents and kept files updated. Handle insurance companies, always checked to see if patient was going to make their appointments and that the insurance covered the visit. Completed patient checkout and ensured cleanliness, sanitation, and maintenance of all procedures in reference to OSHA guidelines. Followed safety patient care safety procedures for lab test and also complied with HIPPAA law.



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