George Philip

****-954-***-****/984-***-****

acxzkq@r.postjobfree.com

Arabic Speaking Customer Service Professional Back - end Support Accounting and Administrative Operations Storekeeping &Hospital Management

A friendly, calm and patient individual with a proven ability to help customers resolve their problems. Possess experience in providing customer service, building relationships with customers and incorporating communication skill to effectively interact with a vast team of people.

Possesses a track record of performance and commitment as well as being able to deliver business value to customers. Holder of accounts and office management capacity.

Over the course of my professional life, I have worked at diversified roles which have helped me understand the business operations in a holistic manner. I possess an ability to work closely with various stakeholders to produce timely and efficient results.

An effective communicator and personnel coordinator, I have offered day to day supervision to the logistic operations and have dealt with incidents and client requests as required. A flexible team player, currently seeking a suitable role in company that provides a genuine opportunity for career progress.

I.T. Skills -MS-Office/Excel/Tally ERP 9.0

Experience & Milestones

Right Track Consulting Services, Bangalore May 2015 – present

Executive - Back Office Operations (Trivandrum location)

Coordinate with back office operations, ensure compliance and work as per guidelines.

Segregate CVs and profiles based on occupation, skills, work experience and destination.

Prepare summary sheet for each profile with all details required for the visa process.

Contact clients and advise them on specific documents, applications forms, and affidavits etc. that are required for the process.

Develop reports to apprise management of operations and facilitate critical decision-making process.

Ensure documentation, files, and plans are preserved in line with company policies and key index filing system.

Obtain and disburse all necessary documents from legal, accounts, and finance departments.

Maintain relationships with key stakeholders with respect to updating relevant data and producing reports responding to ad hoc queries.

Coordinate with Manager and eliminate obstacles or show stoppers appearing in smooth processing.

Accurately follow up, collect, and transfer documents to main office with remarks on status.

Monitor applications in process at various stages.

Monitor documents approaching expiry dates and advice renewals (passports, police reports, language reports).

Provide utmost quality of customer service while simultaneously and tactfully searching for solutions to customer’s enquiries and problems.

Alert clients on case officer’s requests and approaching deadlines for document submissions.

Lulu Medical Centre, Jubail, Saudí Arabia Mar 2009 - Mar 2015

Front Office Administrator/Billing/Accounts

Assisted patients by serving as a Translator from Arabic and Hindi, striving to meet their medical needs, and worked at the front service desk to handle inquiries and complaints both face to face and via telephone.

Identified customers’ dilemma and liaised with team members to bring about a prompt resolution.

Accounts handling using E-Care software.

Manual and computerized Database management.

Out Patient relations and insurance verification.

Attendance and leave data maintenance.

Demonstrated a hands-on approach for working closely and cultivating strong, reliable, and enduring relationships with customers.

Responsible for data gathering and analysis as when required - created documents and collated input from doctors.

Maintained telecommunication system and maintained safe and clean front desk area by complying with procedures, rules, and regulations.

Informed the patient if the doctor is running late or is unable to attend to his patients for the day; registered patients according to hospital protocol and handled any form of emergency, effectively and efficiently.

Trans-Talk Communication, Kerala, India Mar2005 - Feb2009

Client Operations Executive

Managed direct sales of prepaid and postpaid sim-cards and computer hardware. Provided exceptional overall shopping experience to customers and ensured to retain them for future purchases.

Maximized selling opportunities and highlight promotions.

After sales service request handling.

Stock procuring and warehouse management.

Handled walk-in customers in the showroom.

Served as a Trainer to orient new staff - was accountable for the replenishing of stocks.

Exceeded sales and profit budgets and successfully elevated the productivity goals for self, team and store to maximize customer conversion and add on selling results.

360 Degree Creativity and Events, Bangalore, India Jun2002 - Feb2005

Office Executive

Coordinated details of events - conferences, charity events, trade shows, sales meetings, business meetings.

Visited venue to plan layout of seating and decorations.

Coordinated and monitored event timelines and ensured deadlines were met.

Was accountable for logistics and maintenance of warehouse and stores.

Qualifications / Professional Development

Bachelor of Foreign Trade (undergoing) - Pondicherry University.

Certificate in ERP TALLY 9.0 - Keltron, Trivandrum.

Certificate in MS-Office - Keltron, Trivandrum.

Certificate in Customer Service – Management Institute, Dubai.

Certificate in Business Management – Zabeel Management Institute, Dubai.

Certificate in Human Resource Management, Dubai.

additional Information

Date of Birth: 19th June 1982.

Languages Spoken: Arabic, English, Hindi, Malayalam, Tamil

Passport Details: G4300459.Valid till 24/09/2017.

Nationality: Indian.

Marital Status: Single.

Driving License: Valid – Indian.

References Available On Request

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