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Manager Help Desk

Location:
Bucyrus, OH, 44820
Posted:
December 22, 2016

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Resume:

Human Resources Dept.

Over the last ** years I have raised three children and ran a home based business that has ran its course and with the children grown I am ready to move back into the work place and take on new challenges.

Please refer to my resume where you will find that I have worn many hats over the last 31 years and with my skills in time management, computer skills. I am a very strong asset for any organization looking to hire.

Please take a moment to review my resume and reach out to me so that we can achieve our goals together.

I hope to meet with you, at your convenience, so that we may discuss how my expertise would be an asset to your Company.

Thank you for considering my request.

Sincerely,

Tina Pollock

Areas of Expertise

Strategic/Tactical Planning

Budget Management

Team Building / Coaching

Project Management

Exceptional Leadership

Staff Training

Program Development

Employment History

Self Employed:

It Works! Independent Distributor

Avon Representative

Auction Buyer (Home Based) (2003 – Present)

Purchasing auctioned items for resale from Ebay, Craigslist, OfferUp, LetGo and several local sites

Coaching others on how to use online auctions

Arctic Cat (Dec. 2002-Jun. 2003):

Replenisher

Checked in skids of parts

Unloaded and put away parts into each corresponding container

Inventory or stored parts

Processed customer orders

AlterCare of Bucyrus (2000-Dec. 2002):

STNA

Patient care, including aiding the bedridden, ensuring each patient had ice water, was cleaned, dressed and safe, clean up rooms of debris, soiled linens and clothes, assist in ambulation or rotating postion.

Recorded vitals, input and output of each patient and other required patient information

Employment History Cont.’d

Shelby Insurance (1991-Aug. 1997):

Help Desk technician / QA Analyst

Help Desk Technician:

Answered internal calls from coworkers and external calls from our remote offices and agents

Assisted callers verbally, or in person

Assigned calls to correct department if necessary

Attended onsite and offsite training for job

Misc.

QA Analyst (Quality Assurance Analyst):

Created mock test policies to test new rate changes being implemented

Assisted programmers and other department heads in the implementation of projects to meet projected deadlines.

Ensured accurateness of customer policies before they were mailed.

Worked on multiple projects at one time

Lextronics (1990-1991):

Front desk manager for electronics repair shop

Managed cash register, signed in customer equipment

Cleaned vcr’s

Payroll

Glemby Beauty Salon (Jul. 1986-1990):

Performed haircuts, perms, hairstyles, hairwashing on clients.

Sanitation of supplies, cleaning of salon, laundering towels, stocking products, cash register

Was “acting manager” for a time frame when there was no manager over the salon, payroll, ordering stock and supplies

Education

Shelby High School

General Education

Ohio State School of Cosmetology

Education in Cosmetology

References: Upon request



Contact this candidate