Charles Webster

**** ********** **.

Memphis, TN 38111

901-***-****

Professional Goal

To design and implement information systems based on current and future technologies in an elegant manner according to workplace and client needs.

Network Experience

Server Technologies

Software Experience

Routers (Cisco GSR, 2000, 5000, 7000series)

Cisco Switches (6500, 5000, 3500, 2900)

Implemented HSRP, DHCP, DNS, FTP, TFTP, MRTG

OC-12, OC-3, DS3, T-1, Ethernet (Gigabit Ethernet, Fast Ethernet) FDDI, Token Ring

Windows Server 2003, 2008/R2, 2012/R1, 2016

Exchange Server 2003, 2007, 2010, 2013

Cisco Unified Communications Manager 4.50 - 11.5

InContact CallCenter Solutions Server 2010, 2014, 2016

Adobe Creative Suite & Creative Cloud

Paint Shop Pro

Microsoft Windows

95 – 10 Professional

Mac OS 9.1-10.12

Microsoft Office Suite

Microsoft Office 365

Personal Experience

Using CUCM & TMS: designed, configured, and deployed over 70 full Telepresence-enabled video conference rooms networked throughout 4 countries

Created process and standards for migrating on-premesis services to Microsoft Azure Cloud Services

Designed and implemented Virtual Desktop Infrastructure for overseas development group

Implemented award-winning strategies for efficiency and accuracy in global infrastructure management

Education

University of Memphis GPA: 3.42 / 4.0 1998 - 2002

Bachelor of Fine Arts

Certifications

CompTIA A+ CompTIA Network+ Microsoft MCSE

Microsoft MCP SMB Server Ops Microsoft MCP SMB Server Sales

PMI Project Management Professional ACF Personal Chef

Work History

Sr. Systems Administrator - Infrastructure March 2015 – November 2016

Sedgwick CMS

Managed multiple Active Directory forests for over 15,000 employees in 70+ locations across 4 countries.

Planned, designed, and implemented Virtual Desktop Infrastructure using Citrix Studio and VMWare Horizon for overseas development team.

Installed, configured, and maintained enterprise Cisco Telepresence video conferencing systems; including 65 office conference rooms, 120 desktop video units, and 250+ Jabber soft clients using Cisco Unified Communications Manager and Cisco TMS.

Independent Consultant May 2014 – March 2015

Webster Technologies

Plan, budget, and execute migrating businesses from SMB to Enterprise infrastructure.

Provide tech support and assist small business clients in technical operations.

Train existing staff in providing outstanding service and affordable solutions to clients at all business levels.

Systems Administrator November 2010 – October 2013

Watkins Uiberall PLLC

Managed all internal server operations, maintained database of all clients and their allocated services.

Projected business needs for the firm over 5 – 10 years and planned for technical expansion.

Designed, budgeted, and executed all internal infrastructure upgrade projects.

Operations Manager February 2006 – October 2010

PC Doctor

Provided technical support for usability issues and critical problems, as needed.

Maintained server operations for all internal systems - including email, remote backup, and managed services across multiple locations in several states.

Worked with clients to determine their single project and ongoing technology product needs.

Developed and implemented award-winning procedures for technical sales and endpoint delivery.

Supported all hardware and software configuration orders, both internally and for B2B clients.

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