Manager Service
Resume:
OVERVIEW: Over **+ years experience in AS*** ISeries System Administrator and Windows Support. Specific release installation and upgrade
experience includes Functional installation, GUI, Regression, Database and Integration Testing. Have good experience in working in various
applications in different industries like Banking, CRM, ERP, Pharmaceutical, HP and CompuCom Outsourcing, Insurance and Automotive.
SKILLS AND ABILITIES
• Very strong interpersonal skills and demonstrated high contribution, guidance and leadership working in a team environment.
• Excellent written, verbal communication and facilitation skills in addition of a strong multi-tasking ability.
• Very solid data analysis and problem-solving skills working in multiple size projects.
• Strong organization and time management skills, solid background in a team-oriented environment.
TECHNICAL SKILLS:
• Operating Systems : Windows Family including 2000-2008/XP/Vista, Linux,OS400, Unix(Aix)
SQL Server 2000-2012,
• Languages : MS Visual Basic, Crystal Report, CL, OCL. RPG, VBScript, Java Script, HTML
• Others : MS office, Lotus Notes, Microsoft Visio, Microsoft Project, and ODBC
• Wintel/MS : Share Point 2007-2010, Active Directory, Exchange 2003/2010, NetIQ
Tivoli (TSM) Enterprise.
• Emulation Tools : Client Access, Rhumba, Twin-Net, Boson nova, Hummingbird, Citrix (CAG)
• Databases : Oracle, MS SQL 2005-2008, DB2, MS Access, SQL Server 2005-2012 OS400
• Hardware : Netfinity Servers, IBM ISeries, Dell Servers, MFP Printers, Pin-Pads
Receipt and Passbook Printers, Thin-Clients,
• Data Masking : IBM Info sphere Data Privacy Masking Tools (Optim) DB2
• Replication Tools : Mimix Ha(7.1) and Data mirror,As400 Journaling and Vision's I Optimize, PowerHA
• Cloud : VSphere Client 4.1, VMware Center Server 4.1, IBM Power VM. VSIO
• Backup Solutions : Attix5 cloud, Evault(Div of Seagate backup solutions), EMC, BRMS
Education:
High School Spes Bona (South Africa)
Business Administration and Commerce Diploma (University of Western Cape South Africa)
Complete mandatory MSCE courses.(Trios Mississauga)
IBM Backup and Recovery Media Service (Markham On-line)
IBM System Administrator Advanced (Self Paced)
Vision Advanced Mimix HA(7.1) and I optimize in-house(Pfizer Global)
IBM Optim Info Sphere (Data Privacy Masking) Scotiabank
HMC (Hardware Management Console)
I series CL, RPG, OCL, VB6.0 foundation courses (self paced)
Dealership Accounting, Inventory, Financial Statement Analysis diploma's (Reynolds and Reynolds)
Dealership Accounting, Inventory, Service, Roi, Payroll, F&I, Leasing diploma's (ADP, Canada)
VB6.0 and Studio self paced course, OCL, CL and RPG self paced course
Incident,Interaction,Change,Problem,Request,Configuration Management courses (Pfizer Global)
Completed all mandatory BTI Pfizer Global courses.
Professional Experience
174467 Ontario Inc (Independent IBM ISeries Contractor/Consultant) April 2015 – current
STAGE2DATA Inc (Oakville)
Stage2Data Inc. is a premier Cloud Solution Provider offering robust cloud disaster recovery that is a hosted service, protecting your key
servers along with your data. In the event of a site disaster, a team of DR experts will manage the recovery process and guide you through
the process of gaining virtual access to its mission critical servers. The strength of Stage2Data remote disaster recovery and 24/7 support
is included in the service
Senior Professional Services Analyst (ISeries and Server)
Responsibilities:
• Create VM machines to support SQL Servers and ISeries for testing purposes.
• Install SQL (2005 2012) servers and configure and maintain active directory.
• Install and configure Exchange, Lotus Notes, and SharePoint for small business environments.
• Use Power shell commands to import and install Exchange including hub and mailboxes.
rd
• Install 3 party software (ATTIX5) and setup and configure manual and automatic backups
• Perform system state backups (system saves) in the event of a critical machine recovery.
• Configure the Storage, Backup and Account server where applicable.
• Perform bare metal restores (wbadmin start systemstaterecovery and other applicable applications)
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• Install 3 party software (Attix5) and setup backups including throttling or backup to an external drive.
• Perform current testing for the Evault ISeries agent disk to disk backup and restore
• Restore client backups to an offsite server and the data center and configure the auto backup schedule for Windows and
ISeries for DR purposes.
• Monitor and troubleshoot backup logs and provide and report corrective actions.
• Attend client meetings in preparation for new installations using WEBEX meeting software.
• Download and install the Evault ISeries agent to setup (Go save 21 and ALLUSR) backups.
• Attend meetings to perform a DR in the event of a system recovery.
• Environment: VMware, ISeries, SQL Server, SharePoint, Exchange, Lotus Notes, SMB enterprise, Evault, Attix5, ISeries.
ISeries System Administrator assigned to the Woodbridge Foam Corp Jan 2015 – Mar 2015
The Woodbridge Group offers chemical conversion technologies, that support several business sectors around the globe. Since its
inception in 1978, the c ompany has grown to over 8,000 employees in over 60 facilities throughout North and South America, Europe and
Asia Pacific. Woodbridge offers services including: chemical research and development, product and process engineering, tooling,
manufacturing, technical support, accredited laboratory testing, assembly and sequencing and just-in-time delivery.
Responsibilities:
• Provide hands on system administration support, system maintenance a nd operations support of the company’s IBM ISeries
infrastructure Power6, 7 and 8.
• Recommend software and hardware enhancements, Build, configure, and troubleshoot software and hardware enhancements,
application deployments and infrastructure up grades.
• Prepare and perform IBM OS PTF’s for V7.
• Diagnose and correct computer systems issues.
• Maintain a commitment to providing an outstanding level of service to every customer.
• Develop and ensure ongoing support of our business strategies.
• Install and support UBD backup software for the ISeries Platform
• Schedule and coordinate hardware maintenance and repairs with IBM as required.
• Successfully recommended and implemented Robot systems management software for IBM i.
• Modify existing CL code to automate the current backup procedures.
• Serve as a technical representative on committees and project teams.
• Participate in professional meetings; conferences, technical presentations and professional organizations.
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Responded to and successfully resolved emergencies on 24x7 basis.
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Attend Weekly update technical project meetings
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Team Lead and participate in critical DR exercises.
CompuCom, Mississauga Feb 2013 – Aug 2014
Senior I Series Administrator/Analyst (Assigned to Pfizer)
CompuCom Canada is a national IT services and solutions company providing infrastructure management services, application services, systems
integration and consulting services, as well as the procurement and man agement of hardware and software. With more than 20 years of IT
experience, CompuCom employs thousands of highly skilled associates who have earned a nearly 100 thousand industry certifications company-
wide. As experts in workplace services, CompuCom’s uni que Integrated Infrastructure Management (IIM™) solution reduces costs, increases
productivity and helps clients gain maximum value from information.
Responsibilities:
• Assigned the position as Incident Manager to monitor and improve the SLA's as required by the business.
• Correct daily and weekly failed backup I series CPF messages including in use or object locks and correcting damaged objects. Analyze logs
to gather information and offer corrective action.
• Perform library and file or object restores as required by the business, including the IFS folder.
• Add or modify Robot Schedule job and add or modify the BRMS list for library or object omits
• Troubleshoot and correct Mimix HA data groups and correct audits, extremely familiar with Mimix commands.
• Perform Mimix pre-upgrades for the subsequent I optimize Vision software installations.
• Perform PTF's and Cumulative IBM packages as required by the business, using Images.
• Perform MSB (Baseline request and system value changes as required by the business.
• Re sync all passwords from the Evault to the I series for use with IBM (QSECOFR, QSRV and DST) for HMC access.
• Assigned the position as the Change manager to review and advise on RFC changes prior to submission.
• Create and modify all RFC's for Hardware issues with IBM (Cache battery, Hard disk replacements and others using the Change Management
tool provided .Approved all RFC's for the scheduled changes.
• Performed decommissioning of existing LPARS for re-purposing.
• Participate in fork lift assignments from data center to data center
• Participate in high priority incidents involving an interruption in the Production environments affecting several countries world wide resulting in a
Technical and Problem summary root cause analysis to the business using the Problem Management Tool.
• Add/Modify and delete CMDB requests using the Configuration Management Tool as required by the business.
• Attend daily/weekly Pfizer Meetings(outstanding assignments, future assignments and projects)
• Attend DRP (disaster recovery) meetings and Team lead analysts in the DRP exercises.
• Report on DRP events to successful completion of the exercise to the business as required.
• Operation Meetings(Daily operations meetings, team meetings)
• Create KBA, reference documents and stored in the Pfizer repository for Global use.
• Conduct Wed-ex session with co-workers on troubleshooting techniques to improve resolutions on incidents.
• Worked with the data centers on tape handling procedures and created email reporting of tape movement media.
Environment: : Windows, Wintel, AIX, UNIX, Mainframe, MS SQL Server, MS Office, HP Quality Center, AS400 ISeries, Ops Navigator, Citrix. CL,
RPG, BRMS, Robot V10, Peregrine Service Center. Mimix HA, I optimize.
Scotiabank. Toronto Jan2009–June2012 Senior I Series Administrator/
Technical Support Analyst
Scotiabank is one of the pre-eminent financial institutions and has a significant presence in Canada and world markets. The Bank helps customers to
manage their financial affairs by delivering the broadest range of financial services through a single point of contact.
Responsibilities:
• Perform Windows--AS400 SG/RG code deployments & configurations on Scotiabank International banking Production / QAT systems as per
release schedules approved by the business.
• Assist with system build & configuration activities for branch windows servers and AS400 ISeries servers.
• Diagnosis / trace / resolve International banking QAT systems issues on AS400 and windows and assist QAT users in testing.
• Install & Configure IBM Optim product, Federation server and Mask QAT AS400 critical Customer data.
• Work with Architecture to plan, implement, and set up Power VM virtualization
• Monitor and action Disk Usage alerts using Halcyon software
• Monitor and maintain On Demand Reporting (Content Manager) during EOD processes
• Perform software upgrades to ABM (AIX) boxes affecting all countries.
• Perform Client/Database/Application upgrades to windows servers (SOA, IBP, PDF, I-Statement, CMOD, strategy ware and using Tivoli MSI
and or CD media) to model branch and Citrix servers.
• Perform security administrator tasks for QAT AS400 LPAR using Ops Navigator / Active directory – manage user id / fire-call users,
• perform command line summary audit, manage policies for users, system values, library and folder and generate system reports for security
audit.
• Configure Passbook and Receipt printers IntelliPin Magtex pin-pad and AS400 Crypto Card maintenance..
• Attend and participate in high level SG production installation meetings.
• Configure IBP user access, workstations and devices as requested by the business using FCU tools.
• Configure and support IBP, AFAS, FDR, Lotus Notes, Citrix XenApp and VPN as required by the business.
• Sound knowledge of Mimix HA failover / maintenance procedures
• Attend Review CAB meetings with regards to RFC approvals for production installations
• Actively participate in International Bridge calls with regards to outages and Production installs.
• Environment: Windows Family, Server Enterprise, MS Office, AS400, I-series server, Citrix XenApp, Aldon, AFAS, Wintel, Web
sphere, CMOD, SOA.
HP Canada, Mississauga assigned to Pfizer Dec 2007 – Dec 2009
Senior ISeries Analyst
Hewlett-Packard (Canada) Co., established in Montreal, Quebec in 1961, is a wholly owned subsidiary of California-based Hewlett-Packard Co - a
technology solutions provider to consumers, businesses and institutions around the world. HP Canada has an extensive network of dealers and
authorized service personnel in Canada and operates 28 offices across the country. The project was to introduce a major pharmaceutical company
namely PFIZER and transition their AS400 architecture including 100+ LPARS operations to HP Panama.
Responsibilities:
• Perform Daily (ALLUSR) and Weekly (Full Saves) scheduled backups and restores using BRMS
• Create incidents tickets and assign to the appropriate groups relating to errors.
• Monitor daily and weekly backups via robot scheduler ensuring SLA deadlines.
• Monitor I/O and CPU usage and escalate critical alerts to the HP technical staff.
• Correct Robot good morning report failed jobs.
• Analyze daily backup logs and action CPF messages or escalate accordingly.
• Monitor critical job processes for PFIZER cost revenue system via the robot scheduler and escalate critical errors to the appropriate owner.
• Respond to daily incident tickets assignments security or ISeries related issues.
• Work with data centers on BRMS tape movement and recalls prior to the scheduled backup procedures.
• Called upon to assist with escalated incidents involving the production environments.
• Worked closely with the HP L2 staff regarding IBM PTF upgrades.
• Work with the HP L2 support staff on HMC issues and or configurations
• Monitor and action on Data mirror replication issues.
• Configure Client access and Twinet ensuring stable connectivity.
• Configure the Client Access Remote consoles prior to the scheduled Weekly backup procedures.
• Work with Clients on printer connectivity issues affecting the production environments.
• Participate in the global DR exercises ensuring backups runs are successful and in a restricted state.
• Maintain security and grant and or disable user access as per business requirements.
• Reset ISeries failed user logons as per business requirements.
• Work with IBM on hardware related issues (cache batteries, disk replacements and other).
• Automate the backup procedure using the robot job scheduler as per the Business.
• Chair Web-ex meetings with the Panama staff prior to the go live transition of operations.
• Conduct training sessions with the Panama staff during the transition of operations.
• Successfully handed over the completion of the operations responsibility to the Panama staff.
Environment: : Windows, Wintel, AIX, UNIX, Mainframe, MS SQL Servers, MS Office, HP Quality Center, AS400, Ops Navigator, Citrix. CL, RPG,
BRMS, Robot V10,Ms Office Communicator, Data center. VMware, Peregrine Service Center Ticket system.
IBM Canada, Toronto July 2007- Dec 2007
I Series Analyst/Server Support II assigned to Scotia Bank
IBM is one of the largest technology, services and consulting organizations in Canada. Assigned to Scotia Bank to recommend, troubleshoot and
maintain HA to ISeries LPARS affecting 26 Caribbean countries world wide.
Responsibilities:
• Perform PTF and Cumulative I series corrective upgrades as required by the business.
• Create/Modify RFC's as required by the business.
• Work with IBM C/E on hardware issues and configure ASP and IASP’ as per business requirements.
• Conduct hardware inventories at data centers located on Front and Gough streets.
• Attend CAB meetings with regards to approvals for scheduled outages.
• Participate and support Scotia Global production installations.
• Maintain and correct Mimix HA data-groups and correct outstanding audit issues.
• Monitor and report invalid user sign-on attempts and access.
• Work closely with IBM/CE on all hardware and software related issues (cache battery or failed disk replacements)
• Perform WWTI upgrades as required by the business.
• Generate file and object audit journal receivers for failed end of day processes
• Attend client meetings regarding future projects and system enhancements.
• Liaise with 3 party vendors Vision on Mimix HA errors.
• Ensure Mimix the data groups is error free prior to restarting the data groups
• Correct incident related task regarding CPF messages, object locks and client access issues.
• Monitor and configure HMC remove consoles and other hardware related issues.
• Attend monthly IBM meetings regarding outstanding issues and future projects.
Environment: AS400, AIX, UNIX, Mainframe Tandem, Wintel, MS SQL servers, C++, Ops navigator, Lotus Notes
Kohl and Frisch Ltd, Concord, Ont Dec 2005 – Jan2007
Senior AS400 ISeries Administrator/Server Support(L2 level)
Kohl & Frisch is Canada’s leading national distributor, delivering excellence for our partners in the healthcare industry. As the essential link between
pharmaceutical manufacturers and healthcare providers, we strive to exceed the needs of all our partners with effective distribution and service
solutions.
Responsibilities:
• Perform capacity planning, performance measurement and systems management on 8 + ISeries servers.
• Perform i Series/AS400 administration and backup and restore maintenance.
• Knowledge of i Series/AS400 LAN Console and Operations Navigator
• Upgrade V5R2 to V6R1 LPARS, assist with CL RPG compiles, restores and testing.
• Configure HMC and decommission Primary LPAR
• Perform OS/400 upgrades and apply PTF's (Image Catalog), using OPS NAV central management
• Monitor Daily system activities & operation tasks (Alert, Console, and Schedule)
• Aid in implementation of application software releases & upgrades include Byte ware.
• Create and modify the HMC managed properties on LPAR changes.
• Configure printers and other devices in OS/400 and i5/OS environments, SCS, IPDS, MFP (Toshiba),
• Remove twin ax controller and covert Zebra Label printers to a network environment.
• Provide 2nd level Black Berry on-call technical support for ISeries servers 24/7.
• Work closely with IBM regarding hardware issues (cache batteries and disk failures)
• Attend Management meetings with regards to system changes and outages for Kohl and Frisch National.
• Participate in National DR exercises affecting all warehouses in North America.
• Host national bridge calls with warehouses during DR exercises...
• Configure TELXON hand held devices and Teklogic RF guns and maintain access points
GE Canada, Mississauga Jan 2005- Dec 2005
AS400 ISeries server support/ Analyst
GE is a global infrastructure, finance and media company taking on the world’s toughest challenges. From everyday light bulbs to fuel cell technology,
to cleaner, more efficient jet engines, GE has continually shaped our world with ground-breaking innovations for over 130 years.
Responsibilities:
• Perform ISeries/AS400 administration and backup and restore maintenance.
• Knowledge of ISeries/AS400 LAN Console and Operations Navigator
• Knowledge of i5/AS400's and HMC Console and Twinet Gold Admin connectivity.
• Assist with OS/400 upgrades and apply PTF's (Image Catalog)
• Grant object authorities to user’s as per client’s request.
• Monitor Log on activity reports weekly.
• Attend Review(CAB) meetings with regards to RFC request and approvals
• Monitor Daily system activities & CPU usage and action where necessary.
• Monitor and action Robot Alert, Scheduler messages.
• Knowledge of how to configure an LPAR and resources in OS/400 and i5/OS environments
• Knowledge to define printers and other devices in ISeries environments SCS, IPDS
• 3rd level escalation to software & hardware providers for assistance as required, co-ordination of problem resolution
• Incident ticket using Remedy ticketing system
• Schedule & administer backup & restore functions using BRMS.
• Maintain Iron Mountain tape inventories and analyze BRMS media reports..
• Working knowledge of fail over technology using Mimix HA replication
Environment: SQL Server, AS400 Server, ISeries, Windows, C++, VB Studio 6.0, VERITAS, Control M
DIS Limited, Mississauga Feb 1990 – Dec 2004
Senior AS400 ISeries Support Server Analyst
For more than 20 years DIS Limited has been delivering Software Applications and Information Technology (IT) solutions to the independent and
franchise dealership market in Canada and abroad. Our Dealer Management Solutions and dealer point offerings are currently installed at over 3200
dealers in 6 countries.
Responsibilities:
• Perform capacity planning, performance measurement and systems management on ISeries servers.
• Perform ISeries/AS400 administration and backup and restore maintenance.
• Knowledge of ISeries/AS400 LAN Console and Operations Navigator
• Working knowledge of i5/AS400's and HMC Console.
• Perform OS/400 upgrades and apply PTF's (Image Catalog) and CD media
• Monitor Daily system activities & operation tasks (Alert, Console, Schedule)
• Aid in implementation of application software releases & upgrades
• Design custom reports using AS400 Query
• Perform data transfers to Excel spreadsheets using CA400
• Correct invalid data In customer file using DFU and AS400 SQL
• Troubleshoot and action CL and RPG program messages CL and OCL
• Design custom menus as required by the business using IBM SDA.
• Configure printers and other devices in OS/400 and i5/OS environments printers, Jet direct boxes, Lexmark and others.
• Provide 3rd level escalation to software & hardware providers for assistance as required, co-ordination of problem resolution
• Perform software migration from System 36 to AS400
Senior Application Support Analyst
Install dealer approved software at various dealer sites across North America.
Attend pre-installation meeting and gather information prior to installation.
Perform on-site training at various dealer sites on approved software.
Accounting Module:
Configure and setup G/L chart of accounts based on manufacturer.
Parts Inventory:
Load part inventory items and generate inventory reports.
Test and modify parts inquiry screens and test price calculation and escalations.
Load new customers and vendors for accounts receivable and payables applications.
Payroll:
Conduct on-site training and assist with AR and AP balance owing amounts.
Train end users to input new and existing employees.
Assist with payroll processing and check runs.
Assist with T4 processing.
Service Merchandizing and ROI:
Load new service customers and vehicle data into the service merchandizing modules.
Test and modify customer lookup screens to ensure data integrity.
Configure CRM and setup vehicle service maintenance modules.
Train service advisors to create new work orders and close final service invoices.
Train service advisors to use up selling recommendation screens during the work order creation process
Finance and Insurance:
Setup interface between application for F&I quick reference.
Leasing:
Setup and configure leasing customers.
Produce leasing month end statements.
References:
Compucom:
Felix Tam (Senior Tower Lead Global) New Jersey
Patrick Curmi(Senior Product Manager Global) Mississauga
Steve Munday (L3 engineer for Pfizer in the UK)
)
Giovanni Pace(Senior NOC manager
HP Canada:
Ray McCormick (Service Delivery Manager) May have to call the Main number
Sid Hingorani (Senior Compliance Manager) 647-***-****.
John Dharmai (Director Global Operation Services)
Scotiabank:
Judy Daniel (Senior Operations Manager) Scarborough
Harish Patel (Senior Operations Manager) Scarborough
Dave Conboy (Senior VP of Operations) Scarborough
Stage2Data:
Jacques Swanepoel (CTO) Oakvile
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