Customer Service Manager

Sharonda Gordon

Retail Associate Manager - T-Mobile Express

Orangeburg, SC

************@*****.*** - 843-***-****

WORK EXPERIENCE

Retail Associate Manager

T-Mobile Express - Florence, SC - March 2014 to July 2016 Responsibilities

My duties included, doing employee evaluations, responsible for opening and closing store and manage shifts. Accomplishments

An impact I had during this job was having the highest Accessory Per Kit. I also was in top 20% for accessory per kit in the Coastal Carolinas.

Becoming Store Assistant Manager

Skills Used

Great Customer Service

Great at running the POS, WATSON, and RQ4 system

Customer Service Rep TRIcare

Blue Cross Blue Shield - Florence, SC - May 2012 to January 2014 I managed, created, and edit insurance information. Data entry was also one of my duties. Communications Data Entry

MJMMG - Lake City, SC - July 2007 to February 2012 Schedules appointments, took multiple phone calls a day. Conduct inventory Assistant Manager

Sonic Drive In - Kingstree, SC - September 2003 to June 2007 Inventory, Employee Information) Created Checks using QuickBooks Managed shifts up to 20 people & Controlled Labor

EDUCATION

Computer Technology in Computer Technology

Florence Darlington Tech College - Florence, SC

2006 to 2008

Lake City High School - Lake City, SC

2000 to 2005

SKILLS

POS (2 years), Microsoft Office (8 years), WATSON System (2 years), ADP (2 years), Basic Computer Skills

(7 years), Balance Point (2 years)

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