KIMBERLY T. HAMPTON

**** ************ *****

College Park, Ga 30337

470-***-****

Education

Augusta University

B.A in Business Administration

Technical Skills

* *****’ experience in Logistics doing Tracking and tracing loads, dispatching, providing Quotes, Documentation, Filing AES, Claims, HAZ MAT, SAP, AS400, People Net and Created and documented in Excel and Access trip loads. A Total of 25 years work history and 5 years educational history.

Professional Experience

Aug 2016 – Dec 2016

Robert Half Staffing-Contract

Administrative Assistant

Working for Dedicated Transportation Solutions as Administrative Assistant.

Filing of Company & Temp Drivers paperwork.

Input of drivers payroll and time.

Answering phones and providing customer service.

Tracking and tracing drivers through Carrier Web.

Dec 2015 – Apr 2016

Vanguard-Contract

Customer Ocean Export Specialist

Following all Hazardous, US Export Customs, IATA, & FMC regulations

Input of Export Ocean documents in the system for designated Area

Knowledge of worldwide geography for use in logistics and transportation decision making

Ability to process multiple types of information, perform multiple tasks simultaneously, and/or make judgments about moving from one task to another based on their importance

Responsible for creation of BOL

Data Entry /File Claims for Damaged Freight

Responsible for Called the Vessels to verify COB for all Freight

Handled Inbound and Outbound Calls

Input of Export Ocean documents in the system for designated Area

Run Hold Reports to determine what Origin Documents are needed by the LRD

Call Customers for all needed destination Documents needed overseas

Prepare Certificate of Origin

Send L/C to freight forwarder to prepare for documentation

Proactively solicit Written Authorization Letter from customer service department and/or customer directly

Prepare and file AES DOCUMENT for customers who do not file the own AES

Assist Customers with Questions, complaints, request, tracking and tracing

Mar 2015 – Dec 2015

DHL Global-Contract

Customer Relation Specialist

Handled Inbound and Outbound calls to customers

Order Entry of DHL Caterpillar loads per day

Handled Documentation for Freight to travel overseas

Coordinated the Pickup of Freight from Shipper to Consignee

Tracking and Tracing, as well as dispatched

Reviewed reports (generated by the Performance Reporting & Exception Specialist)

Handled 400 Million account with my OEC team which is Caterpillar

Collaborated closely with Operations and other departments for smooth handling of shipments and continuous updates

Accepted all orders from customer or overseas office and processed them for handover to Operations

Drove solution of customer complaints by solving it directly or assigning tasks to proper department

Stayed informed on all shipment and exception status for allocated customers

Handled customer requests with regard to Go Green topics

August 2013 – Jan 2015

California Cartage Container Company

Intermodal Dispatcher

Dispatcher for 15 to 30 Owner Operators

Processed export bookings, import deliveries, and associated documentation for Intermodal

Interact frequently with other departments internally (Sales, Sales Support, Intermodal Services, Equipment, and Trade) to ensure seamless customer experience, to include offshore customers

Management of large volume of calls via phone technology and Outlook email communications

Timely submission of refrigerated and hazardous manifest details as dictated by local port authorities

Provided consistent and timely communication to all customers pertaining to all aspects of container movement via email and/or over the phone

Jun 2009 – Jun 2013

UPS Supply Chain Solutions

Administrative Assistant II

Inbound and outbound calls. Handled up to 100 calls per day

Performed dispatching of trucks and drivers while monitoring Load Levels

Order Entry of all loads in the Excel Spreadsheet

Created and documented in Excel and Access trip loads

Tracked and traced pick-ups and deliveries via phone, e-mail or online

Quoted and managed freight shipments/ Verified overages and Shortages

Provided proofs of delivery (POD’s) to customers when required

Schedule pick-up and delivery appointments as needed

Approved vendor purchases for the Transportation department

Uploaded Query on route from Access into Manifest and Excel

Monitoring and providing financial audits, reimbursement and information

Identified and analyzed variances between plans and/or results and business unit commitment

Aug 1992-May 2009

Telecheck & Concord EFS National Bank

Account Exec/Implementations Specialist

Installation and trouble shooting of POS terminals

Worked with field technicians in the clearing of troubles and/or network outages

Assist in trouble ticket and technical escalation path forward and resolution

Provided technical guidance to network engineering support group in a LAN/WAN platform environment that uses Cisco routers and switches, VOIP and Telecommunication hardware

Increased and maintain revenue

Developed a working knowledge of the customer technical interfaces with Concord and used the knowledge to assist sales associates in exploring and developing new technical solutions

Collaborated with internal departments and personnel to design management and project team

Top 20% of Account Executives with the company

Developed and maintained close business relations with local business community in order to fulfill client’s needs more effectively

10 + years Client relations to large Commercial Accounts and specific verticals

Demonstrated strong negotiation skills. Establish and maintained effective working relationships with Managers and employees, along with external clients/customers

Contact this candidate