**** ********* 615-***-****

Dr., 615-***-****

Hermitage, TN acxzfo@r.postjobfree.com

37076

Debra Rust

Objective I am looking for an opportunity to utilize my work

experience and grow with an established company.

Licensed by Tennessee Department of Commerce and

Insurance, Collection Services Board as a

Licensing Collections Location Manager

Licensed with the State of Nevada Department of

Finance and Industry as a Collection Agency

Manager.

Certificate of Completion for the American

Collectors Association as a Professional Collector,

Collection Training Specialist, Healthcare

Collection Management Specialist, Fair Credit

Reporting Act Specialist, and Credit and

Collections Compliance Officer. ACA Scholar and

Fellow Designation Program.

Professional Immediate Past President of the Tennessee

Affiliations Collectors Association

American Collectors Association Council of

Experience Delegates

08/29/2016 to Present Volunteer Express Inc

Nashville, TN

AR Management Consultant/Credit Manager

Set New Collection Policy and Procedures

Perform weekly monthly, quarterly and annual AR

reviews.

Manage write offs

Oversee staff of 4

B to B Debt Collection

Assess Customer Credit to issue Credit line.

Report delinquent Credit to D& B, Experian

Account Invoicing

Customer Dispute Mediation

Client Services, on-boarding and Client Liaison

Payment Posting

Manage aging and payment exceptions reports

09/2015 to 08/2016 Compliant Collection Solutions

Hermitage, TN

Director of Operations and Compliance

Client and Vendor Auditing

Collection Policy and Procedures

Data and Security

Regulatory Compliance and Licensing

Debt Collection Training and Management Training

Client on-boarding

2000-8/2015 Robinson Reagan and Young Nashville, TN

Collection Manager/Director of Operations and

Compliance 2009-08/2015

Collections Location Manager for 2 offices and a

total of 75-100 collectors.

Hire, train on all computer programs, train and

test on FDCPA knowledge.

Monitor calls and suggest rebuttals.

Perform monthly, quarterly and annual performance

reviews.

Motivate and be available for general guidance,

Submitting daily, weekly and monthly department

reports for the company and its clients.

In charge of company state collection and business

licensing including completion of forms and

compiling of necessary documents.

Sales of collection services and contact

maintenance.

Compliance Officer.

Collection software and phone system set up and

process programing.

Work station equipment set up.

Client Services, on-boarding and Client Liaison

Director of Collection Operations

Data and security.

Account Representative 2000-2009

Responsible for contacting customers to address and

resolve past due accounts.

Obtaining location information, skip tracing assets

and place of employment to set up account to

proceed with legal action.

Consistently have finished first in total dollar

amount collected for company on a yearly basis.

Trained new employees and assisted collections

manager in daily operations as team leader.

Motivate team and held meetings to pass on

information from collection manager.

Resolved disputed between consumer and client.

Customer service and payment posting for walk in

payments.

2006-2010 Rust LLC Hermitage, TN

Partner/Treasurer

Bookkeeping.

Quarterly and annual tax reporting.

Customer Service and client relations.

Regulatory Licensing

Compliance Officer

HR Management

1997-2000 National Cash Advance Nashville,

TN

Branch Finance and Collections Manager

Managed, motivated and supported a staff of three

to five customer service and collection

representatives.

Hiring and training new employees, including

preparation of materials, system training,

education on lending laws and collection

techniques.

Assisted other branch managers by teaching staff

effective methods to increase recovery ratio, as

well as maintaining a high recovery rate in own

branch.

Assisted regional manager in setting up new offices

throughout the southeastern region.

Communicated and resolved concerns between the

branch office and corporate offices.

Generated daily income and activity reports

including monthly audits.

NCN reporting.

Banking, Large daily debits and deposits, payment

posting.

Payroll reporting and staff scheduling.

1995-1997 Metropolitan Auto Sales Louisville, KY

Assistant Finance Manager

Reviewed customer credit reports to determine

proper financing on auto loans.

Acted as liaison between the company and lending

institutions.

Processed and closed customer loans.

Assisted sales staff in addressing customer

complaints and final close of sale.

Held daily motivational meetings to assist sales

staff on meeting company and personal goals.

Collection of house accounts.

Credit Bureau reporting.

Posted payments.

1992-1995 Empire Litigation Floyds Knobs, IN

Owner/Collection Manager

Sold collection services to independent

contractors.

Maintained contracts and addressed client issues.

Hired, trained and managed collection staff.

Handled all administrative duties including

accounting and payroll for staff.

1990-1992 Contractor Legal

System Dallas, TX

T. O. Manager

Managed staff of 12 phone representatives.

Consistently meet company goals for new third party

clients.

Took turnover for phone representatives and closed

calls.

Motivated and trained staff.

Maintained and submitted employee payroll and set

staff scheduling.

References: References available on request

Contact this candidate