Customer service

Sandy Rivera

***********@*****.*** 860-***-****

PROFILE

Compassionate customer service manager with 12 years of experience providing optimum functioning of a restaurant; consistent achievement of customer service standards, proven interpersonal/ motivational capacity, strong team approach, Bilingual English/Spanish; Strong knowledge of Microsoft Word, Excel and PowerPoint; Attainment of maximum performance levels and productivity; Ability to obtain outstanding results in a challenging environment

CORE SKILLS

Problem analysis/solving

Presentation skills

Multi-tasking

Organizing/Planning

Communication

Delegating expectations

EXPERIENCE

Party City 09/2016 – Present

Supervisor Southington, CT

Investigating and solving customer problems

Communicating courteously with customers in person/phone

Providing help and advice to customers using organization products or services

Steak and Shake 03/2016 – 09/2016

Assistant Manager Sanford, FL

Wrote order supplies requests to replenish merchandise

Maintained daily records of all transactions and generated reports to store manager

Taco Bell 03/2006 – 02/2016

General Manager Berlin, CT

Scheduled a staff team including other managers; Analyzed sales, labor, inventory, and controllable expenses; sales growth targets

Received an of average of 97% on health inspections; Ensured facility and equipment to company standards

Loss prevention duties; cash control procedures, timely bank deposits

Conducted performance appraisals, took disciplinary actions, motivated under-performing crew members

Recruited and trained quality workforce based on the company standards

Brugger’s Bagels 04/2014 – 05/2016

General Manager Hamden, CT

Provided high quality customer service

Ensured great food experience was delivered while maintaining a cost effective operation

Recruited and trained employees

EDUCATION

E. C. Goodwin Technical School 04/2008

High School Diploma New Britain, CT

TRAININGS

04/2016

Serve-Safe

OSHA 04/2016

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