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Service Manager

Location:
Pune, MH, India
Posted:
December 21, 2016

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Resume:

VIJAY MALI

Email: acxzbj@r.postjobfree.com

Mobile: +91-777*******

https://in.linkedin.com/in/vijay-mali-77766266

Professional Summary

Over 16 years of IT experience in Software Product developments in Java and J2EE.

Extensive experience in Object Oriented Analysis and Design in all phases of development life cycles including Requirement Analysis, Detailed Design, Implementations and Integrations.

Exposure to Performance Analysis and Memory Optimizations aspects.

Hands on experience of Agile methodology.

Practical exposure to the J2EE Design patterns like Session Façade, Data Access Objects (DAO), Service Locator, Filters etc.

ITIL-V3 certified professional having excellent knowledge of Service Management domain.

Very well conversant with REST Style Architecture using JSON payloads.

Exposure to Security aspects of communication using Encryption mechanisms.

Interactions with the business units to refine requirements and trace requirements to test cases features and implementation.

Ability to handle multiple projects and meet concurrent deadlines.

Good team player with excellent communication skills, demonstrated leadership and facilitation skills.

Recognitions and Awards

Recognition with “Enabler” award for Customer Experience.

Recognition with Bravo Award for Process Simplifications.

Nominated as best Team player for Team Work/Collaboration

Certifications

Oracle Certified Java Programmer.

Web Technology from Con-Course IT Institute, Mumbai.

Brain Bench Certified Java Programmer.

ITIL-V3 Foundation(Information Technology Infrastructure Library )- Foundation certification

CSSLP (Secure Software lifecycle) certification.

Technical Skills

Programming Languages: Java, SQL, C

Technologies REST, JPA, RPC, Web Services, JCE, OSGI, Spring, Hibernate, EJB, JMS, JMX, JTA, JNDI, JAXP, SERVLET, JSP, SOAP, LDAP, OSS/J, XML, XSLT, ORM, RDBMS

Performance Tools Yourkit Profiler, Optimize it, JMeter

Application Platforms WebLogic application server, Apache web server

Database Systems Oracle, SQL Server

Architecture and Design Object-Oriented Programming (OOP) and Design (OOD), Design Patterns, REST, Web Services, Transactional Systems, UML

Operating Systems Windows 2003/2008/XP, Solaris, Linux, HP-UX, AIX

Education

Degree

College/University

Year of Passing/Aggregate

Bachelor of Engineering (BE - ETX)

University of Pune

2000/ 61%

(First Class)

Current Employer

Working with BMC Software Pvt. Ltd (www.bmc.com) Pune as Senior Software Developer since Dec 2008 to till date.

Projects (BMC Software, Pune) (Dec 2008 – Till date)

BMC Software India Pvt. Ltd (www.bmc.com) is part of BMC Software, USA R&D Center.

BMC REMEDY/Smart IT

Smart IT is a product of remedy system that delivers a modern service management experience. It has html5, IOS and android user interfaces that offer app-based user experience. It provides context-aware services based on person, role and devices. Smart IT Server provides REST API interface that enables Mobile apps to communicate to remedy system efficiently.

Technologies used: Core Java, REST, JSON, Spring, Hibernate, JPA, Concurrency, Tomcat, SQL

Responsibilities:

Analyze the requirements and provide high level estimations during planning phase.

Design Rest API interface.

Design object model for various use cases of Dashboards.

Implemented multithreading concurrency mechanism.

Implemented Persistency using JPA

CPU and Memory profiling using. Identifying hot spots using Yourkit.

Tuning SQLs and Databases for performance.

Code reviews.

Assisting teammates by providing technical solutions.

Mentoring new team members.

Proactive support to customer escalations and meeting the SLA’s.

BMC REMEDY/AR Platform

BMC Software India Pvt. Ltd. is part of BMC Software, USA R&D Center.

AR System is a professional development environment that

Leverages the best practices of the IT Infrastructure Library® (ITIL®)

Provides a foundation for Business Service Management (BSM) solutions

Using AR System, nonprogrammers can build powerful business workflow applications and deploy them simultaneously in web, Windows, UNIX®, and Linux® environments. Different companies use AR System applications to track such diverse items as stock trades, benefits data, inventory assets, spare parts, and order fulfillment. One of the most common uses of AR System is to automate internal service desks.

Technologies used: Core Java, JCE, Spring, Web services, JDBC, JMX, OSGI

Platform : O.S - Windows 2003/2008, Solaris 10, Linux, Database–SQL 2005/ SQL 2008, Oracle 10g/11g.

Responsibilities:

JRPC implementation using ONC RPC framework.

Implemented Java APIs to provide interface to communicate with Remedy AR Server.

Implemented Management and Monitoring aspects of the AR System using JMX specifications.

Design and implementation of AR System extensible architecture using Plugin Extension module.

Web services integration of AR System.

Implemented Encryptions for sensitive data using Java Cryptography Extension (JCE).

Discover performance bottlenecks, identify hotspots and provide optimizations.

Projects (Sigma Software, Pune) (Mar 2003 – Dec 2008)

Sigma Software System (www.sigma-systems.com) is a subsidiary of Sigma System USA.

SUBSCRIBER MANAGER (SM) Componentization

Service Management Platform (SMP) is OSSJ based system used by Multi Service Operators (MSO) for provisioning set of services to the subscriber. Subscriber Manager (SM) is the core sub-system of the SMP managing subscriber Profile. SM’s primary responsibility involves Creating / updating / loading subscriber and its associated entities like services, users etc. SM facilitates MSO to adapt to already existing Repositories.

Technologies used: J2EE, UML, Weblogic9.2 server, Oracle 9i, LDAP, Open Ldap server, Ant

Responsibilities:

Design and implementing SM interfaces. Design modules as per OSSJ specification.

Developed Inventory modules for subscriber, service entities.

Provided configurable capabilities to the system using XML.

Developed entity DAO’s for entity persistency.

Implemented LDAP support for services

Developed automated Junit based test cases for SM

Projects (Telegenisys India Pvt Ltd, Pune) (Nov 2002 – Feb 2003)

Telegenisys is partner of (www. hotelquest.com) of HotelQuest USA.

HotelQuest.com

This is E-commerce based hospitality portal that offers facility of online reservations for various hotels, resorts. HotelQuest.com is US based portal that offers reservations, bookings according to continent, city wise search.

Technologies used: Java2, JSP, EJB1.1, XML, Weblogic4.5.1, DB2, Rational Rose Enterprise Edition, UML, Frontpage2000, WIN2000.

Responsibilities:

Complete case study using UML Sequence Diagrams, Class Diagrams using Rational Rose.

Written Business Logic for Administrative module.

Written XML packets that constitutes request and response.

Projects (Penta Computing Pvt Ltd, Pune) (Nov 2000 – Nov 2002)

Penta computing Pvt Ltd (www.pentacomputing.com) is offshore product development center at Pune.

Electronic Funds Transfer

Worked on B2B model, which extends facility to various banks allowing them for Electronic Fund Transfer. Project uses Java, JSP, Java Script, EJB and WebLogic 4.5.1. This portal is US based Financial Institute that provides web based Funds Transfer services to its customers and partners.

Technologies used: Java, JSP, EJB

Responsibilities:

Written JSP’s for presentation of reports making use of EJB.

Developed beans for integrating Oracle queries to the bean.

Test cases generation and Test data generation.



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