Karen James

**** **** ***** #**** **********, TX 75010

972-***-**** acxzan@r.postjobfree.com

Qualifications Summary

Business/Finance professional with extensive experience in Payroll, Accounts Payable, Inventory Management and Customer Service. Strong individual and team contributor with proven ability to work with diverse groups to address anomalies and tackle challenges. Takes ownership of processes and responsibilities with keen skills in process improvement, multi-tasking and prioritizing projects and tasks. Excels in a fast-paced demanding environment and enjoys the opportunity to learn and develop new skills.

Payroll Audits for Disability and Final Pay

Overpayment Processing/Stop Payments

Vendor Liaison for Payments and Inquiries

High Volume Invoice Audits & Processing

Customer Service Excellence

Inventory tracking and reconciliation

SOX Audit Compliance

External & Internal Audit Compliance

Professional Experience

FRONTIER COMUNICATIONS (Acquired Verizon) 2016

FINANCE

Corporate Cards Administration

Administer Frontier’s Corporate Procurement Card Program

Request approvals on new card applications

Maintain and adjust limits when approved

Process new cardholder applications for ProCard and Wex fuel Cards

Maintain Cardholder profiles within Frontier’s ProCard System

Assist with reconciling monthly statements

Verizon Communications, Inc. 2010 - 2016

Finance

Global Payroll Administrator, Verizon Wireless Terminations

Administer final pay for employees who are separated from the company due to reduction of force, voluntary termination, retirement, or death.

Perform daily audits of employee time

Calculating regular pay

Paying unused vacation

Recovering overpayments

Maintain SOX compliance, using TIFF Editor to image payment documentation and archiving in Oracle

Global Payroll Administrator, Verizon Wireless Short Term Disability (STD)

Processed employee payments related to sickness, short term disability and workers’ compensation absences.

Analyzed and audited MetLife and HR reports to ensure accuracy of STD and STD commission payments

Entered STD payments in PeopleSoft for both oncycle and off-cycle employee paychecks

Collaborated with HR, Sales and Business Operations in the validation of headcount and personnel changes

Provided excellent customer service, which accounted for 35% of each day’s responsibilities.

Interacted with Payroll Operations Support and control team to discuss system and process enhancements

Brinks USA, Inc. 2003 - 2010

Administrator, Brinks ATM Management Services System (BAMS)

Provided daily system and customer support for major bank branch locations, resolving ATM system (BAMS) issues. Maintained growing inventory for ATM services.

Resolved ATM balancing and service issues for all branches in Canada, Puerto Rico, and the US

Activated/deactivated ATM and Compusafes inventory ID codes in the BAMS System

Processed new customer contracts within the ATM Tracking System

Entered daily ATM activity for San Juan, Sault Ste Marie, and Vancouver

Accounts Payable Representative

Performed accounts payable functions in PeopleSoft, ensuring vendor payments were researched and paid in adherence to departmental guidelines.

Responsible for the review and payment submission of more than 4,000 invoices monthly

Processed a high volume of vendor check distributions daily

Liaison for vendors and Brinks personnel with daily inquiries

Managed the processing of Stop and Void payments

Ernst & Young, LLP. 2001 – 2002

Accounts Payable Coordinator

Accountable for the review, coding and processing of monthly invoices in preparation for payment. Identified transaction errors and discrepancies to determine a course of action consistent with procedures within PeopleSoft.

Processed 1560-1950 invoices per month consistently meeting standards

Identified transactional errors and discrepancies achieving a 94.5% accuracy rate

Researched Approval Signatures and Organizational Structures daily

Batched mail in accordance with departmental Quantity and Quality Assurance Guidelines

PrimeSource, FSD 2000 - 2001

Accounts Payable Specialist

Processed invoices daily in accordance with company policy

Researched and rectified invoice discrepancies

Distributed Cash In Advance and overnight checks

Provided quality customer service for all vendor inquiries

Compucom 1999 - 2000

Accounts Payable Representative

Responsible for the reconciliation of major client account statements

Processed invoices for restitution consistently and ahead of schedule

Audited and processed weekly employee expense reports

Home Choice RentWay 1991 - 1999

Inventory System Specialist Accounts Payable Clerk

Audited and reconciled Monthly Inventory Reconciliation and Outstanding Transactions Reports

Tracked inventory, researching and rectifying inventory issues for 493 stores daily

Processed a high volume of invoices for monthly restitution

Conferred with Vendors to address billing anomalies

Technical Skills

Microsoft Office Suite PeopleSoft Avaya one-X Agent

Excel, Power Point, Word, Outlook IBM Sametime Connect AIMS – Live Chat

Windows TIFF Editor CRM – Elite

Education

American Intercontinental University Business Associates Degree 2010

Professional Development

VLSS Process Excellence

Payroll Practice Essentials

APA Essential for Global Payroll

Business Continuity

Building Shareholder Value

Skills for Success

Working as a Team

Taking Initiative

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