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Customer Service Administrative Assistant

Location:
Grundy Center, IA, 50638
Posted:
December 21, 2016

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Resume:

Danielle S. Craig

Professional Experience

Administrative Resource Options – Waterloo, IA

January 2016 and currently employed

Supervisor of the Hawkeye Community College Central Processing Department

Duties

Manage two employees

Complete bimonthly payroll

Collate and deliver mail and packaged to various departments, as well as, on site and off site campus locations

Sort and inspect incoming mail and publications for proper delivery

Document and process and file incoming and outgoing mail denials

Operate a Pitney Bowes mail machine

File paperwork, complete monthly and quarterly reports, maintain documents and enter data into logs

Hormel Foods Corporate Headquarters - Austin, MN

December 1998 to September 2015

Purchasing Administrative Assistant July 2005 – September 25, 2015

Meat Products Administrative Assistant December 2002 – July 2015

Refrigerated Foods Order Processing Clerk September 2002 – December 2002

Computer Records Clerk January 2001 – September 2002

Accounting Clerk April 1999 – January 2001

Purchasing Relief Secretary December 1998 – April 1999

Duties

Proficient in numerous computer software:

Word, Excel, Power Point, Oracle, Mainframe, CP3X, 4ROI SQM, ICIX, Corporate Shared Address Book, Master Item Records Systems

Processed requisitions, order and product transfers

Maintained inventory spread sheets and reports

Exhibited excellent internal and external customer service

Assisted Departments, Production Facilities, Transportation Services and Suppliers with issues

Made travel plans for management

Coordinated and set up meetings

General Office duties - answered telephones, emails, and faxes; made copies; filed

Supervised and trained new department employees

Created training manuals

Prepared agenda, transcriptions, reports, memos, letters and presentations

Handled confidential information

Check billing and assign proper coding

Balanced warehouse inventory and investigate discrepancies

Austin Medical Center - Austin, MN

August 1998 – December 1998

Duties

Reviewed patient records, assign codes, resolve issues

Transcribed medical record reports

Education

Rasmussen College – Mankato, MN

A.A.S. Degree in Health Information Technology

Additional Skills

Proficient in numerous computer software systems

Highly organized and detailed orientated

Skilled at multitasking

Skilled in customer service and earned numerous awards

Highly trainable and eager to learn new skills



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