Service Manager
Resume:
Susan Denise Munoz
Las Vegas, Nevada 89145
623-***-**** acxz73@r.postjobfree.com
Objective: To obtain employment in a social service agency where my skills and experience in working with DCFS and Probationary youth in a culturally diverse environment can be utilized. Summary of skills: Proficient in working with community based organizations, networking and public relations. Excellent communicational, interpersonal, organizational and written skills. Ability to meet program deadlines and effectively multi-task. Experience:
2014-2015 HOUSE MANAGER
Mulligans Manor- Tempe, Arizona
Managed and maintained group home for minors in foster care
Completed resident intake and implemented service plans
Scheduled and coordinated residents’ medical and Psychiatric care
Created and maintained residents’ case files with accuracy
Responsible for medication distribution
Provided in depth training for new hires and continual training for staff
Conducted bi-weekly staff meetings
Prepared weekly, monthly and quarterly reports
Maintained food inventory and formulated weekly menu based on nutritional needs
Provided crisis intervention and counseling based on trauma informed 2011-2014 RESIDENTIAL COUNSELOR
New Dawn Residential Care- Walnut, California
Responsible for ensuring the safety and well-being of all residents
Taught independent living skills, appropriate and positive behavior
Prepared daily meals, administered medication, monitor daily chores, and grade behavior based on level system
Accompanied residents on medical appointments and weekend outings
Provided crisis intervention, completed Special Incident Reports
Conducted facility checks, room sweeps and maintained communication logs 2004-2010 CASE MANAGER
G.L.A.S.S. - West Hollywood, California
Reviewed, monitored and documents resident’s academic progress on a weekly or monthly basis.
Worked closely and directly with public and non-public school administrators, counselors, and teachers
Attended IEP meetings with educational rights
Completed resident intake and assessment.
Created and maintained residents case files
Scheduled and coordinated residents medical and Psychiatric care
Responsible for medication distribution, destruction and medication log
Accompanied residents to DCFS Family Court and attended Probationary hearings to attest to residents academic and program progress
Provided crisis intervention, crisis counseling and facilitated support groups 2000-2004 CASE MAMAGER
AIDS Service Center- Pasadena, California
Completed client intake, comprehensive assessment and created treatment plans based on client’s needs
Maintained and managed a case load of 52 individuals and families
Assessed clients medical, psychosocial and environmental needs
Researched, coordinated and provided community resources
Facilitated access to health care, housing, utility assistance, and other supportive needs
Provided crisis counseling and emergency services
Conducted home visits and provided services off site 1999-2000 YOUTH COUNSELOR EMPLOYMENT SERVICES
County of Orange- Community Service Program- Santa Ana, California
Recruited, screened, evaluated and counseled youth participants for employment in the private sector
Obtained and processed documentation for the determination of eligibility
Compiled and assessed interest, skills and qualifications for employment placement
Community Service:
2009 Facilitator-HIV/AIDS at risk advocate Jeff Griffith Youth Center. Los Angeles, Ca 2010 Community HIV/AIDS outreach. Los Angeles Center for Alcohol and Drug Abuse. Santa Fe Springs, Ca
Education:
Abraham Lincoln High School- Los Angeles, California Cal State University of Dominguez Hills- Drug and Alcohol Certification Program Carson, California
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