Customer Service Manager
Resume:
RESUME
Ginger B. Goolsby
Alexander City, AL 35010
Contact numbers: 256-***-**** cell
Personal email address: acxz17@r.postjobfree.com
To whom it may Concern,
This letter is to introduce myself to you and your company and to provide you with the information needed to secure employment with your company.
I have been a Document Control Manager with 5 years of experience in a manufacturing environment with a specialization in Quality. I have hands on experience with Aerospace, Automotive, Medical, UL, CSA and ISO systems Quality Documentation in the role of the Document Control Supervisor. I have completed the study programs for the ASQ CQI, CQT, and am currently working on the CQE manual. I have experience in supervising personnel and management of the Internal Audit System. Our customer base included Bluebird Bus Line, MCFA Forklifts, JMA Cellular, Sikorsky Aircraft, Steris Medical, Welch Allyn Medical, and Zoll Medical.
I am seeking a position which will provide me with the opportunity to grow and to expand my experience base. I have the ability to learn new methods and technology at a very fast pace as well as being able to communicate at all levels of an organization. I have the ability to teach the theory and practical aspects of Quality and to develop personnel to their fullest potential.
I am skilled in the application of Stephen Covey’s 7 Habits both at a personal level and as a Coach in the development of personnel. I have practical experience in the use of John Maxwell Team Building Techniques in a Cross-functional Team environment. I am well versed in Lean Tools and the practical application of Lean in a Manufacturing Environment. Having experience in performing PPAP, APQP, FEMA, and AS 9102 Aerospace FAI as required for the above customer listing allows me to bring a unique perspective to any industry.
I also have over 10 years experience in banking as a teller/loan clerk/loan officer/asst vice president and approx 3 years experience in insurance sales.
Please feel free to contact me so that we can schedule an interview at your convenience to discuss how I can provide a service to your company.
As per your request:
Salary Required OPEN
OBJECTIVE
PROFESSIONAL EXPERIENCE
Quality Tech/Document Control Supervisor
AmTech, LLC, Alexander City Ala
Oct 10 to July 26 2015
Reason for leaving: company regrouping and laid off.
• Supervised 6 QA employees including the Document Control and the QA Techs including the Coaching responsibilities.
• Audit Scheduling and AS Planner for yearly Audits Process Audits by way of Internal Audits for Individual departments based on an Audit Schedule With 18-19 Internal Audits with Templates for Forms (ex: Turtle diagrams, Audit Master Report Format and Excel Spreadsheets. Documenting and Creating files on the LAN and maintaining the Documentation Drive for Doc Control Department.
• Maintaining the in-work revisions of Company mainstay templates for documents such as QAP’s, TWI’s, Job Descriptions, Visio QAP Flow Charts,
• Quality Policy Document, and forms maintained and used that are Revision controlled for Department and Team Member usage. Creating Standards for Process/Instructional/ Operational procedures. Maintaining MWI’s from Product Realization Department.
• Training Coordinator for AmTech, LLC. Planning and coordinating with other departments within AmTech, LLC so as to keep Production in sync and maintaining the schedule with the available instructors (IPC-620, 610, J-Std, ESD) AmTech, LLC has approx., 125 to 150 employees. Some are exempt from these certifications due to their job descriptions/titles.
Document Control Clerk
AmTech, LLC, Alexander City Ala.
Jul 09 to Oct 10
• Maintain and create files and file systems paper and or computer. Company library- its procedure and maintaining.
• Maintaining the in-work revisions of Company mainstay templates for documents such as QAP’s, TWI’s, Job Descriptions, Visio QAP Flow Charts.
Temp - Allegiance Staffing
Allegiance Staffing, Alexander City Ala.
Feb 08 to Jul 09
Working for the above mentioned company.
Customer Service Representative
Liberty National Life Insurance Company, Alexander City, AL
Jun 07 to Feb 08 Salary commission only
Immediate supervisor: Johnette Lamborne
• Responsibilities: Sales, customer service, Cold calls
• Reason for Leaving: Sales Drop per economy change and Commission only pay
State Farm Salary with each agent $28K Plus commissions.
Sales - Commission based with State Farm (2 agents) with a base salary with each agent.
• Sales calls and Cold calls and documentation of forms needed to complete the policies of each customer. 1 agent – needed someone and the other did not need an agent so I transferred.
• Left second agent because of distance/gas prices vs income.
Assistant Vice President
First Bank, Rockford, AL
Sept. 1992 to May 2004: Salary $28-32K plus yearly bonus
Supervisor: Bank President: Jared Kirby
• Responsibilities: Started as a teller and worked my way into proof work and then into
Managing and loaning money in the banking industry. Then the manager of the branch office moved to another job. I became supervisor of the branch office. At this point I managed the other tellers and the scheduling of work pick up for the Federal Reserve and hiring and making sure the Branch office’s documents were ready for Auditing and that the money for the branch was always in balance. Lending limits per loan officer are set by the Board of Directors of the Bank. I accepted applications for loans and analyzed the data from credit reports. Made loans to qualifying applicants, using the Bank loan policy and application information to make informed loan decisions.(Within my loan lending limit). I prepared each loan documentation package for Board of Directors when outside of my lending limits.
As some time passed I became Manager of the Branch and then the Assistant VP of the Branch performing the supervision of hiring and running of the branch office.
Reason for leaving- Wanted a change of pace and was going through a rough marriage break.
PROFESSIONAL TRAINING
1. AS9100 Beginner & Advanced Certificates.
2. The Mechanical Inspector Manual
3. The CQT Manual
4. ESD Training
5. Have started the “CQE” Manual.
Personal References:
Donna Pinkard: Former Personnel Manager
First Bank Roanoke, AL
John W. Webb: Former Supervisor
First Bank
Rockford, AL
Wm. A. Crew: Business Owner and Friend
Rockford, AL
Elaine Hill: Friend and Former Co-Worker
Birmingham, AL
Maxine Larmon: Former client and friend
Rockford, AL
Ed Hudson: Former Finance Director
SBA Birmingham, AL
Karen Armstrong: Former client
Clanton, AL
Joyce Stubbs: Former work relationship and friends
Wetumpka, AL
Wayne & Mary Jo Kolmetz: Former Boss and his wife/friends
Alexander City, AL
See all reference letters attached.
Thank you for your consideration. I have always believed in working hard to accomplish goals and that if one goal is not reached by one avenue, you never give up but reorganize and reach that goal. But in the interim have other goals in mind and have them in the works also.
If given the opportunity to work for your organization I will always strive to do my best and to further the good standing of the organization in the community.
Accomplishing all goals and trying to find new ones that further the mission of the entire organization and the community it serves.
Ginger Goolsby
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