PROFILE STATEMENT

An Administrator with **+ years of experience, within the field of Office Administration Provision. Effective and efficient communication skills, combined with a solid understanding of prioritizing in schedule maintenance. Enthusiastic, positive and client focused. Proficient user of Ms Office, Procura and Dance-Pro. Fluent in English, Bulgarian, proficient in French and Russian.

PROFESSIONAL EXPERIENCE

Payment Service Officer, Service Canada – 2016

In the capacity of PSO at Service Canada, I received and processed applications for Employment Insurance, advised Claimants regarding most advantageous ways to proceed with their application, gathered information regarding claims from Employers and Clients via telephone and educated Employers about the proper way to fill Records of Employment.

Client Service Coordinator, Saint Elizabeth – 2016

Saint Elizabeth is a well establish non for profit organization, which works directly with the Government of Canada and more specifically with Vancouver Health Authorities and Fraser Health, providing home support for clients.

As a Client Service Coordinator, I ensured that the clients received their prescribed amount of time and services in a timely manner, ensuring that Community Health Workers were qualified in the tasks required by the clients’ conditions.

Office Supervisor, Arthur Murray Vancouver – 2010-2015

Arthur Murray has been established in 1912, and is the second franchised organization ever formed in North America.

Reporting to the Director of the establishment, I was responsible for training staff, support in hiring staff, and dealing with Clients’ concerns, questions and observations.

Administrative Assistant, Arthur Murray Vancouver – 2010-2011

During the transition from teacher to supervisor at Arthur Murray, Vancouver, I became familiar with dealing with the administration for the company. I was responsible for maintaining office supplies, maintaining the staff schedule, and for being the first point of contact with clients via phone or in person.

Teacher, Arthur Murray Vancouver – 2000-2010

Highlights of Qualifications

Lead a team of 9 staff, and through working with each team member individually helped in creating long term clientele and increased staff productivity by 10%

Prepared quarterly budgets and monitored their meeting

Kept records of lessons used/lessons remaining

Prepared Account Payables/Receivables

Served as a procurement coordinator

Organized and was support in organization of events that ran with almost 100% client satisfaction

Created inductive solution with high rate of favorable results

Organized the schedule for the office daily operations

Developed excellent interpersonal communication skills, and applied them on daily basis

Proficient in MS office suite, Dance Pro, Word Perfect and Social Media

Took minutes during Executive Meetings

Accomplishments

Received an award for Excellence as a Supervisor in 2014.

Inspired staff to better themselves by taking appropriate exams.

Volunteer Work

Recording Secretary for CDTA – 2013 - Present

Volunteered at the soup kitchen “Door is Open” – 2000 – Present

Education

University of Concordia, Montreal, Quebec - 3 years in Business Administration

Adjudicator for Canadian Dance Teachers Association

Adjudicator for Arthur Murray International

Associate Member for Latin and Standard with CDTA

Dual Master Certified Examiner for Arthur Murray International

References

Available upon request

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