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Customer Service Administrative Assistant

Location:
New York, NY
Posted:
December 20, 2016

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Resume:

MD ZAHIRUL HOQUE BHUIYAN

Jackson Heights, NY-****2 C: 1-646-***-**** E: acxyw5@r.postjobfree.com

Professional Profile

High-performance, focused communicator with advanced interpersonal and client relationship management skills. Combines dynamic organizational skills with the ability to independently multitask, plan and direct demanding administrative operations and complex schedules. Possesses more than three years of customer service and two years as an Administrative Assistant. Experienced in working with a wide range of professionals representing all age groups, nationalities, and cultures. Extensive travel experience. Speaks fluent English, Bengali, Hindi and Urdu.

Skills

Identifying Risks

Implementing New Business Systems

Leading large organizations

Critical thinking

Managing multiple priorities

Financial Reporting

Bookkeeping

Improving Product Quality

Strategic Planning

Conflict Resolution

Customer Service

Social Media Marketing

Microsoft Office Suite

Process Improvements

Team Building / Leadership

Training & Development

Sales / Business Development

Communications Skills/ Interpersonal Relations

Ability to work with new technology.

Vast knowledge about computer software/hardware

Relevant Skills

Self-motivating & hard working.

Capable to adapt any stressful environment.

Ability to build up team spirit.

Problem solving and initiative ability.

Capable to build up relation with any status of people

Education

DeVry University, Keller Graduate School of Management, NY

Candidate: Master of Business Administration (MBA) Degree Expected: August 2016

Concentration: International Business

Professional Experience

The Spin Group Inc., New Jersey.

Corporate Trainer, December 2016 to Present.

Helping employees build their strengths, address any areas of weakness that may be holding them back in their position, and improve their overall performance.

Manage the training function to ensure that it meets its objectives and delivers a return on investment.

Plan the schedules to make the most effective use of training facilities.

Also, help Group of people to improve skills or enhance a specific area of knowledge.

King Realty NY Inc., New York.

Administrative Assistant, October 2014 – November 2016

Improving operations by reduce the material movement, minimize the inventory, and create the open environment which is increase communication among the employee also maintain the flexibility in work.

Train and supervise a team of 40-50 employees

Establish a loyal base of customers and let them knows what we are doing for them, contact with them through calls and email and invite them in a special occasion and days to celebrate the party.

Foster teamwork among staff members and volunteers to make sure understood and accepted the goals, acceptance new assignments and keep in the right track to progress and building and shared the trust with everybody for better problem solving and greater productivity.

Reduced office expenses by finding smarter solutions for vendors, suppliers and services, purchase products, manage inventory tracking, bookkeeping and event planning.

United Nations Development Programme (UNDP), Dhaka, Bangladesh

Field Supervisor in Project Support, February 2011 to October 2011

Supervise a team of 25-30 employees in field operations

Provide training to new employees and development opportunities to current employees.

Provides ongoing and constructive feedback to employees about performance.

Consults with SSA field liaison regarding learning plans, performance issues, and connection between field work and course work.

Ensure accurate data collection.

Monitor field progress including documenting incidences and adhering to timeline etc.

Grameenphone Ltd. (Telecommunication Company), Dhaka, Bangladesh

Sales Executive, May 2009 to January 2010

Build and develop client relationships through cold outreach, referral generation and sales presentations.

Meet sales goals and assist management with special promotions.

Effectively manage the sales pipeline and sales cycle through use of client CRM systems.

Unilever Bangladesh Limited, Dhaka, Bangladesh

Field Supervisor in Sales & Marketing, February 2007 to March 2008

Direct to Door Selling Project organized by Market Access Providers Ltd.

Implementing new Marketing Technic and assist management with special promote.

Monitor field progress including documenting incidences and adhering to timeline etc.

Lead, Supervise and monitor a group of 20 Salesman, Field networking etc.



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